Westlake Watersports - Prince Edward County Reviews

Thank you, Nick! We're thrilled you had a great experience and look forward to welcoming you back for more fun on the water!

Thank you, Rob! We truly appreciate your feedback and are glad you had a positive experience.

Hi Kou, I’m sorry for the trouble you’re experiencing. Our records show that your deposit has been returned in full . Your patience is greatly appreciated. The deposits sometimes take 7 to 10 business days to be returned. Thank you for your business.

Paul, thank you for your feedback. We apologize for the inconvenience you experienced and appreciate your patience. Your concerns about staffing and facilities have been noted, and we'll work to improve these areas. Please keep jn mind that during this time of year we are in winterizing mode and all the summer staff have left, we appreciate your business. Thank you for highlighting our communication!

Thank you, Katrina! We're glad you had a great time on the lake. We appreciate your feedback about the ladder and will definitely look into improving it. Hope to see you again for another fun outing!

Thank you so much, Malwina! We truly appreciate your support and are thrilled you had a great experience. Your feedback means a lot to us!

Merci Jonathan pour ce retour fantastique ! Nous sommes ravis que vous ayez apprécié l'expérience et la beauté des lieux. Au plaisir de vous accueillir à nouveau pour d'autres moments mémorables sur le lac.

Hi Kamal, we're sorry to hear about your experience. Please reach out to our customer service team so we can understand the issue and work to make it right.

Merci beaucoup Stefie ! Nous sommes ravis que vous ayez passé un bon moment avec nous et apprécié votre expérience en jetski. Au plaisir de vous accueillir à nouveau !

Thank you, Farhaan! We're happy you enjoyed our service and found it affordable. Your recommendation means a lot. Keep an eye out for more discounts and bonuses in the future!

Fatima, we're sorry for your experience. Please reach out to our customer service team to address this issue promptly. We value your feedback and want to ensure this matter is resolved to your satisfaction.

We are sorry to hear of your disappointment, and we would like to clarify a few important points.

Our records show that your booking was adjusted as requested, and your invoice reflected the correct amount. The \$61 difference was applied, and as with all credit card payments, any adjustments are processed back through your bank. Depending on the card provider, this can take several business days to appear on your statement, but we did not retain funds above the agreed total.

Regarding your rental day, while we do our best to ensure every vessel is ready, there can occasionally be minor delays in changeovers on the busiest weekends of the summer. In your case, a short delay occurred due to a battery reset. This was addressed promptly by our staff, and your boat was made operational. We regret the inconvenience, but all boats are regularly inspected and remain in safe working condition.

It is important to note that compensation is only applied once management reviews a situation. While our team always relays guest concerns, compensation is not automatic, and final decisions are made after full review. Our staff did communicate with you during and after the rental, and no unresolved safety or operational issues were found with your vessel.

We take customer service seriously and do not ignore communication. However, during peak summer operations, response times can take longer than usual. We apologize if this felt like a lack of attention, but we assure you this is not the case.

West Lake Water Sports has been serving families, tourists, and local guests for over 35 years. We stand by our reputation for safety and professionalism, and while we regret that your experience did not meet your expectations, we remain committed to delivering safe, fun, and memorable experiences on the water.

We regret that your experience did not meet your expectations and would like to provide clarification.

When our staff inspected the boat, it was confirmed that the propeller was missing. This type of damage occurs when a propeller strikes an object in the water. The $339 charge you received covers not only the replacement of the marine-grade propeller, but also the towing of the boat, staff time taken away from other guests, and the labor required to install and test the new part before the vessel could return to service.

We also noticed that you posted a picture of a $6.79 remote-control boat propeller as though this were comparable to what was damaged. To be very clear: the boat you rented is worth over $10,000. It is not a toy. Comparing a child’s RC boat propeller to a real marine propeller shows a lack of understanding of what is actually involved in maintaining real watercraft. If it’s a $6.79 toy boat experience you’re after, we can certainly point you toward a hobby shop that sells them — but that’s not what you rented here.

Our team prioritizes service calls on the water as quickly as possible, but when damage such as a missing propeller occurs, the renter is ultimately responsible. That is exactly what happened here.

Finally, your full deposit was not withheld. Only the $339 related to the damage and associated costs was applied. The remainder was released back to you.

At West Lake Water Sports, we stand by our equipment, our policies, and our team. The charge applied was not only fair, it was necessary.

Thank you for your feedback, Jeff. Safety is our top priority, and we take these concerns very seriously. Please contact our customer service so we can gather more details and address these issues properly.

Thank you, Pavlo! We're thrilled to hear your family had such a wonderful time and appreciated the team’s efforts. Hope to see you again for another exceptional day!

Thank you, Tom! We're thrilled you had a great time and enjoyed the boats. Hope to see you again for more fun experiences!