It's been over 3 months now, and wish I'd had my large bay windows replaced 3 years ago as warmth definitely improved.
All the people are great to deal with. When you see your home with the old windows removed you realise what a big job this is; thankfully the finished result are professionally finished and look smart. Definitely recommend.
I am thrilled with my two new sash windows and one casement window. Premier windows have been a pleasure from start to finish, with friendly, efficient customer service. This is is my second time using this family company and I will use them again when we’re ready to do our downstairs windows! Big thank you to all the team!
Thank you so much for taking the time to leave this 5 star review. Your satisfaction in our services, prices and product is our priority !
We had 3 uPVC windows replaced in our flat. The fitters were on time, friendly, hard working and had the job done in no time. The quality of windows and the fitting and finishing were excellent, and the price very competitive. We have had some challenges with other companies in the past but Premier Windows were professional and had a really high standard of product and service throughout. We would definitely recommend.
Was excellent from start to finish, very efficient, had new doors and sash windows installed, Jason and dean both did a great job, minimal mess was left and work was done to a high standard, will definitely use in future
We chose Premier Windows as they were local to us and I thought it would be good to support a local independent business. The process of getting a quote was good as the office team were quick to respond. The guy who came round to measure arrived on time and on the date we arranged. All went well and seemed very knowledgeable. Price was reasonable. I felt confident at this stage to go with them so placed an order.
The windows arrived on the date arranged and were correct. The disappointing and frustrating part of the process was the installation. They were installed but left without completing the job. The installers had to return and it was then completed to a satisfactory standard only after pointing things out to them.
I have since received the FENSA certificate for the installation. So happy with process overall apart from the installation.
I had windows done by Premier Windows recently. I really like their professional approach, high quality product and reasonable prices. I used their photo quote option from the website and they actually contacted me within 24 hours (very impressed)! Premier's team is very friendly without pushy salesmen, this was the factor that made me place an order with them. definitely would recommend to any one.
P.S. the installers hovered the flat after their work and left no mess, top guys. :)
Thank you again !!!
Dear Eva, Thank you for your kind feedback. We are pleased we could fulfill your expectations. Best wishes
I put a detailed review on TrustPilot but in summary: poor quality installation, incorrect items to those requested, work not fully completed and now new replacement bills to foot as customer. Would recommend doing more research on other options before choosing these guys. Caveat emptor.
We regret that you are dissatisfied with the installation that was carried out by Premier Windows.
We carefully reviewed your contract and products installed and it is very unfortunate that the contract was signed without care and attention. The quotation stage, as well as the order agreement duly signed by you clearly states in two places that the French doors will be opening towards the outside of the property.
It was requested in the e-mail thread between yourself and our colleague Natalia that this and other details are carefully checked prior signing, as you have requested few other amendments to be made to the contract.
Natalia also advised that you should get in touch with her should you need help in understanding the order agreement, as we have no intention, and we would not gain any benefits in installing doors that opening direction is different than to the one desired by the client.
Our processing team can and will only order products signed off by the client. The contract is clear, and in no way misleading.
We found your review to be misguiding to any potential clients, as you have benefited with completed to a high standard installation of four other top quality, A rated products in your property, that were signed off by you and have no sign of fault.
Our small team here at Premier Windows take pride in the work they’re appointed to carry out, and treat every client individually and with care , as you could experience when contacting out team over the weekend when the office is closed.
Should you have any concern about the installation please feel welcomed to raise them to our team, as we have heard no concerns from you regarding this installation and our team will address all matters immediately, despite not receiving payment in full to this date.
We’re looking forward to hearing from you.
Premier Windows LTD
Fine to start with, nice solid wooden windows manufactured by Dempsey Dyer. Installation was OK but installers needed some prompting to get the level of adjacent windows to be the same and the paint on the frames was just done in one coat so I needed to do a second coat. Some scratches and broken brasswear. Finally £25k spent and the windows actually still quite drafty through the pulley holes when windy. Some initial positive responses to help with the draft issue but ultimately communication has ceased and seems to be some dispute as to whether this is a Premier Windows issue or a Dempsey Dyer issue. I think this is a design flaw. I think once money has been handed over then neither party are interested in resolution so I will try to find a solution myself. I liked the staff at Premier Windows but I feel they are just too busy to maintain good communication and sort out a challenging issue. Also I wonder why there is no separation between exterior and interior sash compartments which would eliminate this design flaw.
My company has dealt with Premier for about 7 years and we have always found them to be professional and decent. Their Wooden Sash windows and front doors and their service is amongst the best available and they always honour their word and promises they have made to us. If anything is ever wrong they always sort it out and honour their guarantee. I wish them all the success and of course have no hesitation to recommend them as I have many times before.
Very happy with the services of Premier Windows. High quality windows and front door installed professionally by a friendly team. Great and speedy follow-up by the office team and surveyor. Competitive price compared to other suppliers. We now have the nicest windows on our street :-)
Premier did a brilliant job installing my new window, it looks great! The fitters were efficient, friendly, and left the place immaculately clean. The office staff were really professional, and took time to explain the different options available to me. I would definitely recommend Premier :)
I have used this company for a first time and I am happy with the service they have provide. The price is affordable and good quality of windows. Would definitely use them again and recommend to anyone!
Premier Windows were fantastic from start to finish - they provided a detailed quote and answered my many questions quickly & with good information. I live abroad and they took all the stress out of trying to manage this from afar, a huge thank you to Natalia for all the effort she put in to give me such detailed information (& Gosia too for stepping in when Natalia wasn't there). The installation went smoothly except for one hiccup where the Bay Window was not quite the right height, they immediately ordered a replacement & that was installed not long afterwards. In total 3 windows, a bay window & french doors. The tenant is very happy with the end result & commented that the installers were brilliant. I had a friend take photos for me - it all looks fantastic. I highly recommend them.