Eric did a great job of assessing our needs and suggesting the perfect windows for our triplex. The other Eric did an incredible job installing these windows. They were both very friendly and professional throughout the process. We are really happy with the finished product have already recommended them to several friends. We had received a quote from a competitor and while it was a bit less expensive I did not like their service or support so we decided to pay a bit more for a better quality solution with excellent service.
Thank you very much for your feedback, Mr. Fergus! We are happy that you are satisfied with the windows we suggested.
Eric & Alfredo were very professional and knowledgeable. The installation was very well done, which is complicated in a 100 yr-old house. Their products were high quality & high end. Would recommend 100%.
We are happy to have been able to assist you Mr. Tremblay. Thank you for your feedback.
Since July 2000 we have been a client of Alfredo Da Silva’s when we replaced all of the windows in our home. I contacted him 22 years later & still received his friendly, professional service. His company, Porto, is the best there is for an excellent product plus 1st class service. I highly recommend them unconditionally!
Thank you for the feedback. As has always been the case, we are very happy to serve you!
They were not able to help me with my problem, as the request I have is not within their scope of work. However, Alfredo went out of his way to give me advice on what to do to solve my problem and was sympathetic to my circumstance. 5/5 stars for excellent customer service and care. Thank you!
Thank you Shannon for your feedback. It was our pleasure to help where we could.
Merci à l’artiste qui a produit un si beau vitrail et à toute l’équipe de Portes et fenêtres Porto pour un travail très professionnel. Nous vous recommandons fortement de faire appel aux services de cette entreprise. Alain et Louiselle
We're happy to know you are satisfied with the windows you purchased. Thank you for the feedback.
Door looks great! They answered all my questions and requests for this order. Great service! As crazy as construction is lately- the team of Installers showed up on time, prepared and it was done well. Thanks guys!
Something is wrong with this shop. I came there, talked, provided all the sizes, and asked for a quote. The rep meticulously took all the notes and... never came back. I called 3 or 4 times, always the same promise and a broken word at the end and this again and again. My order could be around of $10k. Waste of time.
I do not recommend this shop.
I bought two doors for approximately $16,000. They made mistakes in the quotation and did a poor job of installation. In addition, the mechanics on one of the doors (produced by Martin) had to be changed. I found them unprofessional, unreliable and untrustworthy and would not recommend them.
Really seem to not want to do business, all I wanted to know was what the cost of a simple installation would be because I have the door already I was told that they wouldn't install the door unless I bought it from them. Then I asked him what his company would charge me for the installation if I bought the door from him I gave him all specs about the job size of the door i wanted etc. He would not answer. It's been my experience that with companies like this (higher end products ) he sells overpriced solid wood doors made out of spruce or pine same material as an ordanry 2×4 with 5 coats of varnish on it so it looks expensive if you were to build the same door they are selling as solid wood it would cost you 1/8 the price.But that's besides the point just the fact that he would not even tell me about his product because I have just a small job that needs to be done tells me a lot about his company, basically if you're not stupid enough to spend 10000$ on their cheap products then you aren't even worth their time to speak with on the phone. I hope it was not the owner I spoke with because if it was he is a scumbag! And if it was just an employee I hope that the owner reads this review and has a talk with his staff about how to treat their customers. I've been a contractor doing renovations for 20 years now and am always looking for better businesses to deal with and I like to deal with small business owners instead of giving money to huge corporate monsters. But in this case if that's how they treat their customers I'll just take my business elsewhere. After 20 years dealing with material stores I know the types to stay away from and this place should be avoided if you don't want to be ripped off a pine door should not cost 400$ and the installation should definitely not be 150$ that's what I was quoted when I went there in person just so I could expose companies like this. I could do the same job with the same materials for a quater the price they are charging and that would be the absolute maximum price. If you opted for a regular interior door of the same size OMG!! The door would cost you 34$ and instalation would be around 50$ so 84$ vs 550$ idgaf if you are using solid oak cut from a single piece of wood and not the 12 pieces of cheap pine they are misleading you into thinking that your door was carved out of 1 huge piece of wood, it still wood not cost what they are charging. Please take my advice and do some research into what you are actually buying and ask yourself if it is really worth what you are being charged or are these shady companies preying on the publics ignorance? Sorry to drone on and on basically I'm saying do not deal with this company they are ripping off every single customer who deals with them. Yes they are solid wood doors but made out of 12 pieces of wood and their sales pitch is that solid doors are safer and can protect you lmao it's the dead bolt that keeps people out unless you have a door made out of 1 solid pice of wood. this companies doors are about 3 percent safer than the 37$ dollar door from home Depot. High prices rude staff and shabby products do not shop here. To the owner sorry for the bad review but I'm just telling you about what my experience with your company was I understand that you need to make a profit but you don't have to rip anyone off and the whole you need me more than I need you attitude from your staff doesn't help matters. Maybe you are new at running a business but most successful businesses do well because of repeat customers and treating everyone the same weather they are buying 100 doors or 3 hinges.