Pools by York Reviews

Excellent rating

4.9 | 20 reviews

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4.9

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Carlene Pride Sarpong 2026.04.07

I have been in the throes of a long remodel and one of the last few projects for our remodel was to install a salt water pool. We analyzed the pros and cons over a gunite pool vs a fiberglass pool, and we chose fiberglass because of the ease of installation and very low maintenance. Trevor and his team at Pools by York are still one of my favorite trades to work with, everyone on his whole team is so easy to talk to with positive enthusiasm for their craft. There was no pressure and every single cost was clear and broken down in an understandable way. I have a very intricate design and they have worked with our hardscape company, electricians and stone fabricators to get to our final design and Trevor and his team have been so supportive and collaborative, they even went out of their way to get me the pool color thats only exclusively sold in the east and west coast cities so I feel super special to have this limited edition color-way in Kansas!! The coolest part was watching them lift this giant pool almost a hundred feet in the air over our home to install it in our back yard. Everything went so smoothly and we cannot wait to use our pool as soon as it warms up!!

Reply from Pools by York

Thank you for your kind words, Carlene. We appreciate the opportunity to work with you and glad you're thrilled with the outcome. It's been our pleasure!

Shirley Johnson 2026.03.31

We are very pleased with how our pool turned out and extremely pleased with the service and professionalism with Trevor and Terry and their AMAZING team...every step of the way!! We had multiple bids, York was by far the best at explaining the process, timeliness, and price. If you are thinking about getting a pool, you will be so pleased and happy to go with York!

We are very pleased with how our pool turned out and extremely pleased with the service and professionalism with Trevor and Terry and their AMAZING team...every step of the way!! We had multiple bids, York was by far the best at explaining the process, timeliness, and price. If you are thinking about getting a pool, you will be so pleased and happy to go with York!

We are very pleased with how our pool turned out and extremely pleased with the service and professionalism with Trevor and Terry and their AMAZING team...every step of the way!! We had multiple bids, York was by far the best at explaining the process, timeliness, and price. If you are thinking about getting a pool, you will be so pleased and happy to go with York!

We are very pleased with how our pool turned out and extremely pleased with the service and professionalism with Trevor and Terry and their AMAZING team...every step of the way!! We had multiple bids, York was by far the best at explaining the process, timeliness, and price. If you are thinking about getting a pool, you will be so pleased and happy to go with York!

Useful (1) Report

Chris Cook 2026.03.25

I’ve had my pool for about 4 years now and the experience has been great. The install experience was fantastic and very well orchestrated. You aren’t hiring a pool company, you are hiring an experienced general contractor that will handle everything that has to be done (including city inspections!) have things broke? Sure, everything does, but every time I call someone swings by quickly to diagnose and all of it has been resolved under warranty. The low maintenance of these pools is incredible, and I recommend them to anybody looking to have an extra living room in the summer. Also pro tip: get the heating AND the cooling, nobody wants a big bath when it’s 100+

Dave E. Anderson 2026.03.20

Clean up your mess in our neighborhood by your project. You cleaned the street likely three times, and then you quit. Rocks. Mud. Debris. All on the public street from your project on Knox Street. Clean it up and I’ll take this down.

Reply from Pools by York

Hi Dave,

Thank you for your feedback, and we’re sorry that the standard of street cleaning did not meet your expectations. We have reached out to you directly to discuss this matter further.

While you are not a customer of Pools By York, we take neighborhood concerns seriously. Our team has been cleaning the street regularly during the project and remains committed to ensuring the area is left in good condition.

Kind Regards
Pools By York Team

Joe Speicher 2024.06.06

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company. Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

We have had our pool for 3 years. Ignoring how terrible the experience of the install was, every year things are broken. This year they stopped fixing it. Our travertine is cracking everywhere. The pool features don’t work. The control box works about half the time. The app for the control box works inconsistently. They have a key employee named Terry. He is awesome. Otherwise, I’m so frustrated I made a six figure mistake with this company.

Update: ownership has changed and new ownership has vowed to be here to help with issues.

Useful (1) Report

Terri Clark 2024.06.06

In the market for a pool installation and Trevor was the first to respond, first to make an appointment and was so professional. Customer service is everything to me and I have zero doubt in their professionalism, and desire to jump right in to take care of the client's needs! Impressed!

Useful (1) Report

Courtney Mazzucchi 2024.06.06

They did an amazing job on giving us the pool of our dreams. Great company to work with.

Reply from Pools by York 2023.04.21

Thank you for your review! We appreciate your business!

Austin 2023.12.27

Trevor and the team were absolutely wonderful. I highly recommend.

Haley Coovert 2023.12.08

They were a great company to work with. Were on time and respectable. Highly recommend

Fishing Felix 2023.05.16

The best in the business! We were having major trouble getting our pool cleaned this season and these guys jumped right in and had us going in 3 days, HIGHLY Recommend!

Reply from Pools by York 2023.05.16

Thank you for your kind words, we appreciate your business!

Jennifer Bailey 2023.03.13

Professional, reliable, honest. They show up when they schedule, do a great job opening and closing our pool. Looks how great my pool looks! They closed it last year and this is one day after opening.

Professional, reliable, honest. They show up when they schedule, do a great job opening and closing our pool. Looks how great my pool looks! They closed it last year and this is one day after opening.

Reply from Pools by York 2023.05.16

Thank you for your kind words, we appreciate your business!

Ryan Heuser 2023.02.27

5/5 for the best pool company in KC! Will recommend over and over

Reply from Pools by York 2023.02.27

Thank you Ryan! We appreciate your business!

Gage Nitzschke 2023.02.27

Quality and professionalism. These guys Kept things on schedule. We couldn’t have been more pleased. I recommend them to anyone looking for a pool!

Reply from Pools by York 2023.02.27

Thank you Gage! We appreciate your business!

Morgan Smith 2023.02.27

Reply from Pools by York 2023.02.27

Thank you Morgan! We appreciate your business!

Alexandra Elmore 2023.02.27

Responsive, professional and great customer service.

Reply from Pools by York 2023.02.27

Thank you Alex! We appreciate your business!

Alistair Tutton 2022.03.02

York Pools are simply fantastic; they did an excellent job on the installation of our pool and have done everything possible to keep us active for the last three years through mice nesting in the heater to me messing up my chems! They're simply wonderful.

York Pools are simply fantastic; they did an excellent job on the installation of our pool and have done everything possible to keep us active for the last three years through mice nesting in the heater to me messing up my chems! They're simply wonderful.

Useful (1) Report

Reply from Pools by York 2022.03.03

Alistair thank you for the great review.
Cheers!

Paul Chapa 2022.02.10

Reply from Pools by York 2022.02.10

Thank you for the review Paul, we appreciate it!

Ric Reiff 2022.02.07

Very pleased and have made many recommendations and referrals to work with York. I wasn’t happy when York lost a couple pool opportunities due to lack of follow up which may have been accidental calendar or to do list forgetfulness.

Reply from Pools by York 2022.02.08

Ric thanks for the review, sorry we missed on a couple leads, I will follow up on that

Dan Laneville 2022.02.03

Have been a customer for about 10 years. Great service.

Carly Boothe 2022.02.01

Very happy with our backyard oasis!

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