Plumbgas365 Reviews

Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Have a Super Sunday. 🙂

Hi Evaldas, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂 Thanks for using PlumbGas365

Hi Becky, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Thanks for your continued support. Have a great week. 🙂 PlumbGas365

Hi Canwick House Care House, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Have a great week. 🙂 PlumbGas365

Hi Gregory, Sorry to hear about your experience. We never want our customers to go through bad experiences & send our apologies for all errors. Regards

Hi Barry, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂

Hi Deborah, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. 🙂

Hi Lyndon, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are are always happy to help. 🙂

Hi Mark, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review, we are always happy to help. Have a great day. 🙂. PlumbGas365

Hi Thomas, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. 🙂 PlumbGas365

Hi Peter, Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are ways happy to help. Regards PlumbGas365

Clarification : On the day of the booking (5/1/23) , you called PlumbGas365 to describe the problem you were facing, in this case, water was coming down through a concealed space. PlumbGas365 informed you as a standard that to diagnose/repair the fault you’d be charged £89.00 per hour +vat, upon disclosing the hourly rate to which you accepted, we proceeded to ask for a name/address to confirm the booking which you provided. On arrival we found that you made a small hole within the boxing, specifically at the bottom of the enclosure where pipes were located as an attempt to see where the defect was, this hole was not sufficient & further diagnosis was required in addition to the opening of a pipe enclosure upstairs in your bathroom Within the first 10-15mins we were able to provide you with an update as to the location of the pipe & what would be involved to expose the pipe as to carry out a repair. Once you were informed of the need to damage pipe enclosures in your bathroom where pipes were located & also the possibility of damage downstairs as to access the leaking pipe, you declined this work to be done. This was necessary as to further complete the diagnosis with a view to carrying out a repair. As you declined further diagnosis/exposure of pipes within the wall, your booking at that point was brought to an end, to which payment of £89.00+vat was now required. As noted, you felt as though you shouldn’t have to pay for 15 minutes of diagnosis even though you booked a chargeable service & it was yourself who declined further investigation to be done, ultimately bringing your booking to an end. The engineer then took time to explain the fact at the point of booking you were told,the service you had booked was chargeable (diagnosis/repair). Noted was the fact you then changed your mind and asked for the engineer to then continue the diagnosis so you could feel as though you got a full hour for the payment which is payable for any part of an hour. Prior to causing damage to the pipe enclosure, we took time to advise you and make you aware of what was going to be done, before it was carried out as the last thing we would do, is cause damage to your property without you being aware and in agreement, this was essential in locating the defective pipe. We then went on to spend in excess of 45 minutes exposing the pipes & explaining throughout what was required or what was found as to keep you, the customer informed. Unfortunately we required a second visit to further expose areas concealed areas to get to the pipe which was defective, to which you were given approximate time scales to carry out the repair in light of what we could now see. Due to the fact you expressed an issue to paying the fee of £89.00 + vat, despite the fact we had now spent 45 minutes working to provide you with a solution, despite the fact the hourly rate was given at the time of the booking, PlumbGas365 went above and beyond to help. As recorded on our system, you wasn’t charged £89.00+ vat. A matter of fact you were charged £73.50+ vat, this meant the payment due was £88.20 including VAT, to which you paid 48 hours later. As we were focused on providing you with a solution as discussed, we followed up the initial visit with a courtesy call as should you have wanted a secondary booking, we wanted to be proactive. You declined a further booking at the time of a follow up call & made no mention wether by phone or email of the engineer causing a feeling of intimidation until the 19/1/23. Did you feel intimidated due the fact the engineer had to explain/justify the hourly rate which was set at the point of booking? Did you expect a free quotation even though you booked a chargeable service? Intimidating customers is something which categorically has never happened and will never happen. Should you wish to discuss your experience feel free to get in touch via calling the office or via email @ info@plumbgas365.co.uk

Hi R.S, Thanks for your review. We’d like to clarify our position based on the facts & your recent review. On the day of your emergency, which was reportedly caused by your gardener, we promptly responded to your emergency & throughout remained transparent/honest in our diagnosis & charges. The information disclosed by you concerning the severity of damage caused to the pipe was limited, this prohibited our engineer from sourcing the appropriate fittings in the event these weren’t stocked on our vehicle. Due to the nature of the emergency and swift response required, an emergency hourly rate of £120.00 was set & agreed to by you on the initial call. Within an hour of our visit the pipe was capped and isolated, meaning, no further leak was evident & also no further distress was to be caused to you or your tenant. We proceeded to notify you of further works required to replace the pipe due to the damage caused. We informed you that due to being on the emergency rate, your expected total cost would exceed a total of £240.00 including fittings. We are always happy to carry out a repair in full, however you’d have been charged £120.00 per hour excluding fittings, to which we again wanted you to be aware of. We thought of you, the customer & suggested that as the leak had been stopped, we could book you in on an alternative day where the hourly rate would be less. This non emergency visit was quoted at £79.00 per hour excluding fittings, with the time expected to compete estimated at 1-2 hours. PlumbGas365 have been transparent in the expected costs prior to replacing the damaged pipe and outside tap & throughout all interactions. As a matter of fact : PlumbGas365 do not charge a call out fee ( a call out fee is a charge for being called out & not carrying out a diagnosis or repair). PlumbGas365 charge a varied hourly rate for diagnosis & repairs, always agreed prior to acceptance of a job. To suggest we are a money making scheme, we reject this accusation in it’s entirety. PlumbGas365 have been extremely professional from our initial interaction to this point of your complaint. Our professionalism is mentioned in the legitimate reviews given by our customers. At no time did PlumbGas365 attempt to charge you an additional £40.00 for labour,, the (labour) is covered in the hourly rate set. PlumbGas365 quoted up to £40.00 for materials (pipe, fittings, outside tap) to carry out the repair in the event you opted for the repair to be completed. A secondary visit was an option we offered, you declined based on cost, not an inability to do the job. PlumbGas365 & all associated engineers prides itself on being, trustworthy, reliable & professional. All reviews obtained are a true reflection on the experiences of customers helped throughout the UK. We are happy to have helped in your emergency, providing you with a swift solution to stopping the constant loss of water. To conclude, payment was received by you on completion due to your satisfaction of the works carried out, you expressed your happiness at the fact the burst pipe was no longer an issue. The subsequent complaint is based on the fact you aren’t happy with the costs quoted or the misunderstanding that we were charging you a call out fee plus an additional labour charge etc, this is incorrect. We maintain at all times our professionalism and focus on providing professional plumbing & heating solutions to all customers. Should you wish to discuss your experience further, please get in touch via email: info@plumbgas365.co.uk. We are always happy to help. Have a fantastic week. Regards PlumbGas365

Hi Steven, Thanks for your positive 5* review that’s fantastic. Should you have any questions or require support in the future, we’d be happy to help. Regards PlumbGas365.

Hi Gideon, Thanks for a fantastic review, we are always happy to help.

Hi Matt, Thanks for a fantastic 5* review, we are always happy to help.

Hi Liam, Thanks again for using PlumbGas365, We are delighted to receive positive feedback from you. Should you need any assistance in the future we’d be happy to help.