Phoenix Moving LLC Reviews

Phoenix Moving LLC Reviews

4.6

Excellent - based on 147 reviews

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Reviews (147)
jessalyn lane
jessalyn lane
2024-02-23
Help us move in and out quickly and efficiently. Will use them again.
Reply from Phoenix Moving LLC 2024-02-24
Thanks, Jessalyn! We appreciate you!
Justin Byrd
Justin Byrd
2024-02-12
Don't use this company. They have terrible reviews for a reason. Cussing and smoking around the family and your stuff just overall very unprofessional. Showed up 2 hours late and didn't bring enough guys for the entire move. Will then charge you a crazy amount over what they actually work. Don't waste your time or money because they will take advantage of you.
Reply from Phoenix Moving LLC 2024-02-12
Justin we apolgoize you had a poor experience. We work for each move to be completed successfully with a pleasant experience for the customer. The day of your move we did arrive 30 minutes late at 9:30 due to a truck complication. We do apologize and are always working to fix this. It was brought to our attention one of our crew members also smoked a cigarettes on the side of the moving truck during a break, we were not aware of this until after your move and that employee has been reprimanded. After reviewing your bill I can confirm you were only billed by the hour for every hour worked and not overcharged. If there’s anything we can do to remedy the situation please give us a call.
aa ann
aa ann
2023-11-03
Positive
Professionalism
Quality
Responsiveness
Value
Great movers and hard workers. Will definitely use you guys again. Thank You.
Reply from Phoenix Moving LLC 2023-11-14
Thanks so much for the amazing feedback! We appreciate you!
Cami Beath
Cami Beath
2023-11-02
Noah tried to overcharge us by an hour (almost $200) and we had to point out the mistake multiple times for him to update the final cost. It felt purposeful, like he thought I wouldn’t notice because I’m a woman. I never got a receipt even though I was told I would get one, and I asked Noah specifically two different times in the week following the move. We are missing two items—the *only items a mover mentioned would be in the garage (rather than inside the house), which is incredibly disappointing. Very frustrated with Phoenix.
Reply from Phoenix Moving LLC 2023-11-02
Mrs Beath I am so sorry you feel that way. As a young man raised by women I assure you that has nothing to do with your bill. You were charged for 3.3hrs, we have a 3 hour minimum so you were billed around 15 minutes over our minimum. I can’t charge much less than that. I’m unsure of any items your missing after reviewing our texts and email threads I don’t see anything about missing items. I do see the request for your receipt and I will get it to you today. I apologize our office has been a little backed up. At the end of the day I deeply apologize if you feel you were taken advantage of in anyway. We pride ourselves on giving each client the best service we can give. If there’s ever anything I can do to remedy the situation don’t hesitate to give me a call.
Tray Way
Tray Way
2023-09-21
Positive
Professionalism
Quality
Responsiveness
Value
Robbie Atlas Jeremia, the best movers out there. Hit them up, no cap. They will get your stuff in time.
Reply from Phoenix Moving LLC 2023-09-21
Thanks so much, Abhishek! So glad your mice went well! We appreciate you!
Dana Wenzel
Dana Wenzel
2023-08-26
Positive
Professionalism
Quality
Responsiveness
Robbie & Chris were great. Part of the Rogers AR team, They got me taken care of efficiently and with good cheer on a hot summer day.
Reply from Phoenix Moving LLC 2023-08-26
Thanks Dana! We appreciate you!
Ivan Arguello
Ivan Arguello
2023-08-16
Positive
Professionalism
Quality
Responsiveness
Value
Moving into a new state, such as Bentonville, Arkansas, can be quite daunting, but hiring the movers from Phoenix LLC, namely Robbie, Chris, Miguel, and Remmy, made the entire process remarkably stress-free and smooth. They truly went above and beyond to ensure that the move was a breeze. From the moment they arrived, Robbie, Chris, Miguel, and Remmy exhibited professionalism and efficiency. They carefully handled our belongings, ensuring that each item was unpacked securely and transported safely. Their attention to detail and meticulous planning significantly eased our worries about the move. What truly set these movers apart was their dedication to customer service. They not only delivered our belongings to our new home but also took the extra step of unpacking the boxes and even offered to take away the empty boxes, saving us the hassle of dealing with them ourselves. This level of service went beyond our expectations and made the transition into our new state much smoother than anticipated. The exceptional experience we had with Robbie, Chris, Miguel, and Remmy has left us with the intention of using Phoenix LLC's services again in the future should we ever need to move again. Their professionalism, reliability, and willingness to go the extra mile have earned our trust, and we are confident that they will continue to provide outstanding service to anyone looking to make a move, no matter the distance. In summary, moving to Bentonville, Arkansas, was made significantly less stressful and much easier thanks to the dedicated and hardworking team from Phoenix LLC, led by Robbie, Chris, Miguel, and Remmy. Their exceptional service and commitment to customer satisfaction have left a lasting impression, and we wholeheartedly recommend their services to others in need of a seamless and hassle-free moving experience.
Reply from Phoenix Moving LLC 2023-08-16
Thanks so much, Ivan! Welcome to Arkansas! We are so glad your move went well and appreciate you! Thanks for sharing your experience!
Nitin Gupta
Nitin Gupta
2023-08-13
Positive
Professionalism
Quality
Responsiveness
Value
I had the most incredible experience with Phonex Moving LLC during my recent move. Their team, particularly Robby, Bobby, and Chris, went above and beyond to provide exceptional moving and packing services. Their empathetic and helpful attitude made the whole process so much smoother, and their friendliness put me at ease during a stressful time. I'm truly grateful for their dedication and professionalism. These guys are the best folks I have ever come across. I highly recommend Phonex Moving LLC for anyone seeking top-notch moving services.
Reply from Phoenix Moving LLC 2023-08-15
Thank you so much, Nitin! We are so glad you loved your crew and your moved went awesome! Appreciate you!
Jack Anderson
Jack Anderson
2023-08-11
Positive
Professionalism
Quality
Responsiveness
Robby, Bobby, and Chris were timely efficient, and very hard working. They moved in my whole apartment in next to no time. They were fantastic!
Reply from Phoenix Moving LLC 2023-08-15
Thanks, Jack! Glad the apartment move went great! We appreciate you!
Kailiang Chen
Kailiang Chen
2023-08-09
Positive
Professionalism
Quality
Responsiveness
Value
Robbie Bobby are doing excellent job!
Reply from Phoenix Moving LLC 2023-08-10
Thanks so much, Kailiang! So glad your move is going well! We appreciate you!
aj d
aj d
2023-08-09
Positive
Professionalism
Reply from Phoenix Moving LLC 2023-08-10
Thanks Aj!
Christopher Dauten
Christopher Dauten
2023-08-02
My wife and I recently used Phoenix Moving to relocate us from NW Arkansas to the River Valley. The young who executed our move were thorough, conscientious, and respectful. They treated our belongings as if they were their own. I would highly recommend Phoenix Moving to anyone in need of a company that feels the job isn't done until the customer is satisfied. Great move. Great company.
Reply from Phoenix Moving LLC 2023-08-02
Thanks so much, Christopher! We are so glad that your move went well. We appreciate you!
jon bowles
jon bowles
2023-07-29
Phoenix movers did an amazing job. They arrived early, were polite and got the job done in a perfect amount of time. All items arrived intact and undamaged. Would use again.
Reply from Phoenix Moving LLC 2023-07-30
Thanks Jon! So glad you had a great move! We appreciate you!
Kelly Sanders
Kelly Sanders
2023-07-07
The guys with Phoenix moved some incredibly heavy furniture downstairs, and did so very carefully. They were gentle with our things, and very personable. Highly recommend!
Reply from Phoenix Moving LLC 2023-07-07
Thanks Kelly! We are so glad your move went well! We appreciate you!
Christian-Phillipe Eaton
Christian-Phillipe Eaton
2023-07-03
Positive
Professionalism
Quality
Responsiveness
Value
I was moving out of my apartment into a bigger place. Noah was professional and quick to answer questions or any issues. The two gentleman that did the move were very respectful, caring, and always said what they were doing/planning. The move was done and worked with us on our space issues. It was a HOT day and I really appreciated their help. I was extremely pleased with their services. Pricing was just right. Thank you so much!!
Reply from Phoenix Moving LLC 2023-07-03
Thanks Christian! We appreciate you and the amazing feedback! Glad that the move went perfectly!
Heidi Breitenberger
Heidi Breitenberger
2023-05-23
Positive
Professionalism
Pheonix movers were very professional and friendly. From the moment they arrived they worked hard, were friendly and took the time to explain the process. I highly recommend them!
Reply from Phoenix Moving LLC 2023-05-23
Thank you so much Heidi. We are so pleased that you were satisfied with out services!
Andrea Dorencz
Andrea Dorencz
2023-05-20
Positive
Professionalism
Quality
Responsiveness
Value
These guys were fantastic, would highly recommend
Reply from Phoenix Moving LLC 2023-05-20
Thank you, Andrea! We appreciate you!
Roselle Williams
Roselle Williams
2023-05-16
Positive
Professionalism
Responsiveness
Value
They helped me a move. Very efficient and easy to work with. I will use them again when needed.
Reply from Phoenix Moving LLC 2023-05-17
Thanks for the feedback, Roselle. We appreciate you!
Michelle Dugas McKinney
Michelle Dugas McKinney
2023-04-11
Positive
Professionalism
Quality
Responsiveness
Value
These guys saved the day for me. I originally booked a different company (All My Brothers, don't use!) that ended up no call/no show. I was flying out the next day and had a very limited timeline, which left me scrambling to find new movers ASAP. After calling several companies who weren't available, I spoke to the owner at Phoenix, who made some calls and got two guys out to me in an hour! They did a great job, managed to pack everything just right to fit it all in. I'm just so grateful they were able to come out last minute, and do an awesome job.
Reply from Phoenix Moving LLC 2023-04-11
Thank you, Michelle! We are so glad that we were able to be there for you and make sure your move happened. We appreciate you!
Dallas Hunsucker
Dallas Hunsucker
2023-03-21
Positive
Professionalism
Responsiveness
From start to finish I was impressed. Tiara and Noah were willing to meet my unique needs of only being in Rogers, AR for a very short period of time. They met me at 5 am to load a trailer of items from my grandparents house so I could get on the road early to take my daughter to Silver Dollar City. I live in MS but will recommend Phoenix Moving LLC to anyone who have a moving need no matter how large or small. Phoenix also helped other family members move items from my grandparent's house and they were also very impressed with Noah and his team. Great company! Great job Noah. All the success to you in the future. (This is the first review I have ever done on a company, well deserved!) Thanks, Dallas H.
Reply from Phoenix Moving LLC 2023-03-21
Thank you, Dallas! We appreciate you and the kind words! So glad you and your family had a fantastic experience with us.