Verified Company
2.11.25 previously gave this place 4 stars but now must go down to 1- I’d give a zero if I could - mainly due to the guy who served us on this second trip. Food isn’t bad as burgers are actually quite tasty but CUSTOMER SERVICE IS APPALLING - see the guy in the video.
Was initially welcomed with a warm greeting but then he was getting too pushy and rushing us to place our order. Worst was when I realised he overcharged us for the burgers and also then got them wrong. When I realised he charged extra I asked him for a simple refund - to which he replied he doesn’t know how to use the card machine to refund and for me to come back following morning - as if I could come back from Birmingham to this branch in Oxford.
Next was when we picked up our order and went to the car - I thought let’s check the quantities and I was correct / he missed a couple out of 10 so we headed back . My wife was holding me back from giving him a proper mouthful. Even some of the deals they still advertise on the electronic board are not available but they could simply just cover it.
21.4.2025 Tried this mixed food place after a session of badminton - not sure whether to give 3 or 4 stars as food was good but service not so well.
Food took forever to get ready and staff were not very friendly. For a few burgers and extras took under just 1 hour to get ready with hardly any other customers around. However - the burgers and fries were decent , probably give it 8/10.
Will be going there again tomorrow hopefully as we’re in Oxford so let’s see how the service and food is this time.
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Was tempted to have 5 Guys takeaway delivered (I'm in Oxford for overnight for a conference), but decided to go independent instead.
Nearly didn't order from here as was looking at Deliveroo and couldn't see milkshakes available (which I definitely wanted), but they were available if I ordered from Just Eat...
Unavailable to order on their own, but could be ordered if I added as an upgrade to the meal deal drink, bizarrely. Anyway, very glad I did! Smokey Texas Burger looked a bit small, but was DELICIOUS.
Cajun fries also great. Probably would be too spicy for my kids (and they're not exactly wimps) but spot on for me.
Funnily enough, the oreo milkshake was the only disappointment - with no straw supplied and a big wodge of whipped cream on top, it was tricky to drink, and I was more looking for a thick McDonald's style sludgy shake, where this was a bit thinner. But still nice enough and it hit the spot.
Would definitely recommend the burger and chips though!
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Used the self service machine, it charged me then came up with an error.
Went to the till who insisted they charge me again and said the money would bounce back, it did not and I have been charged twice.
Tried to call them and no anawer.
Will need to get the card provider to do a charge back now.
This was happening to other people
Update**
The money left my credit card but did refund eventually.
Second time going here I insisted on my order being taken and not using self service and had no issues. Increased rating on this
Reply from Rick's Diner
2025.09.04
Hi James,
We’re really sorry to hear about this and the inconvenience it’s caused. This shouldn’t have happened, and we’d like to get it resolved quickly for you. Could you please email us at admin@ricksdiner.co.uk
with your transaction details (amount, time, and date), so we can look into it and arrange.
Thank you for bringing this to our attention, and again, our apologies.
We’re really sorry to hear about this and the inconvenience it’s caused. This shouldn’t have happened, and we’d like to get it resolved quickly for you. Could you please email us at admin@ricksdiner.co.uk
with your transaction details (amount, time, and date), so we can look into it and arrange.
Thank you for bringing this to our attention, and again, our apologies.
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