Verified Company
It’s incredibly rude to turn away customers that arrive before the posted closing hours because you “feel like” cleaning early. We arrived about 35 minutes prior to closing.
I asked to speak to a manager, which caused the groomer to get frustrated and walk around all mad. Just silly. I waited about ten minutes for the manager named Grace, but she never showed up, so we just left. This is unbelievably bad customer service.
Reese is AMAZING! She went above and beyond to help me get a deal that was not showing up at the register. She walked me through setting up the app, and after finding out the deal wasn’t on the app either, she took the initiative to manually apply the discount at the register. I really appreciate her taking the time and empathy to help me save money. Love this store EVEN MORE now!
I recently took my dog to PetSmart for grooming, and unfortunately, I’m very disappointed with the result. I asked for a clean, even cut, but instead, my dog came out looking patchy and uneven. There are visible bald spots, some areas were cut way too short, and others were left much longer. It really doesn’t look like a professional grooming job. I expected much better from a place like PetSmart. I hope they can improve the quality of their grooming services, as this was not what I paid for.
Reply from PetSmart
2025.05.30
Hello, we see that you have left a negative review without leaving any comments, questions or concerns. Could you please reach out to us directly at (317) 815-9568? We welcome feedback and would like the opportunity to make your experience at PetSmart a positive one. Thank you.
This was by far the worst experience we’ve ever had getting our pup groomed. His hair is uneven all over, it is choppy and a complete mess. The person who cut him claimed to have experience with cavapoos; this work is a reflection of someone who just learned how to do their job. We are highly disappointed and would never recommend this PetSmart to anyone. Absolutely disgusting and unacceptable
Sadly, we had a disappointing experience. They left the pink polish on and painted blue over it. There is paint on her fur, the nails are uneven, and some aren’t even painted. They handed me my dog with wet paint, and it got all over my jacket. The person who checked us in was not nice at all, but the person who groomed her was nice,hence the two stars.
I won’t be going back as this is now the third time this has happened.
