PetSmart Reviews

Eli Leo 2026.05.27

     

I've been taking my girls there since moving to Indiana over two years ago, they love Megan. Today, I showed up for our appointment, that I scheduled with Megan, to be told she was not there and I would have another groomer. Okay, they needed grooming. After 5 hours and 40 minutes my phone call came they were ready, I was already waiting in the store. When I asked about the long grooming time, I was told the groomer had 15 drop offs. So my appointment was secondary to drop off clients? Both dog's fir were still damp, not sure they had all the brushing I paid for, and they did not have the groomer I booked with. I won't be back. I'm sorry, Megan, you are awesome. Even the manager didn't offer any consideration, "Oh, yeah, they get busy!" I'm sure other groomers would appreciate my business.

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Krystal Combs 2026.05.16

     

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Reply from PetSmart 2026.05.16

Hello, thank you for the high rating! Our team works tirelessly to provide excellent service.

Racheal Curts 2026.05.12

     

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Reply from PetSmart 2026.05.12

Thank you for giving PetSmart such a great rating! It really means a lot to us. Thanks again!

Kailyn Mercer 2026.04.25

     

Awful. Don't even try calling the pet hospital, they will put you on hold for atleast 10 minutes every single time. Vets are incredibly impersonal. Won't be coming back.

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Shubham V 2026.04.13

     

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Reply from PetSmart 2026.04.13

Hello, we appreciate your positive rating! Please don't hesitate to give us a call if there's anything else we can do for you!

hassan mahmoud 2026.03.17

     

First time we went the manager assist us and was very friendly and helpful

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Alyssa Saha 2026.03.03

     

We love the groomer here! Always have great service and great communication! The store is also very clean and everyone is always very friendly!

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Katie McCain 2026.01.11

     

I will never use the pet grooming service going forward as the professionalism by one of the groomers was completely out of line and unnecessary, especially in front of my daughter. They were extremely rude.

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W 2025.12.26

     

Came here regularly to have my dog groomed. The staff is always nice and the service is always met my need. Highly recommended.

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Stephanie Lee 2025.12.06

     

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Reply from PetSmart 2025.12.06

Big thanks for the fabulous review! Don't hesitate to reach out and let us know if there's anything we can do for you! Best regards.

David Titley 2025.12.04

     

Service suck and slow Itbtook 30 minutes to find a pickup order

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Jeff Judd 2025.11.13

     

Needed advice for our golden doodle, the staff helped and he’s doing much better.

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Afzia Janssen 2025.11.10

     

Absolutely horrible at the Greyhound Pass store! DO NOT USE THEIR GROOMERS! They will only shave your dog, even after you ask them not to, and then charge you for it.

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Mike Landers 2025.10.21

     

It’s incredibly rude to turn away customers that arrive before the posted closing hours because you “feel like” cleaning early. We arrived about 35 minutes prior to closing. I asked to speak to a manager, which caused the groomer to get frustrated and walk around all mad. Just silly. I waited about ten minutes for the manager named Grace, but she never showed up, so we just left. This is unbelievably bad customer service.

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Dominic Carvalho 2025.10.06

     

Reese is AMAZING! She went above and beyond to help me get a deal that was not showing up at the register. She walked me through setting up the app, and after finding out the deal wasn’t on the app either, she took the initiative to manually apply the discount at the register. I really appreciate her taking the time and empathy to help me save money. Love this store EVEN MORE now!

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Linda Herrington 2025.08.05

     

I take my standard Poodle here for grooming and Abby does a great job on him. He's a happy camper when I pick him up.

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K P 2025.07.28

     

I always feel sad seeing cats in cages.

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N H 2025.07.28

     

Took my two golden retrievers in for grooming this past weekend. I thought they did a great job. Would take them back in the future.

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Oriana Carias 2025.06.26

     

I recently took my dog to PetSmart for grooming, and unfortunately, I’m very disappointed with the result. I asked for a clean, even cut, but instead, my dog came out looking patchy and uneven. There are visible bald spots, some areas were cut way too short, and others were left much longer. It really doesn’t look like a professional grooming job. I expected much better from a place like PetSmart. I hope they can improve the quality of their grooming services, as this was not what I paid for.

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Maria Campbell 2025.06.19

     

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