Pemberton Park & Leisure Homes Ltd Reviews

Am the owner of a new Pemberton abingdon and this caravan is solid very well make compared to other manufacturers. So very happy this model am just going into my second year and never had any issues what's so ever. This model is a fantastic layout for me and my partner we love it. In winter it's so cosy and warm. Excellent quality and value for money.

Disappointing. I have a Pemberton Park Lane but the kitchen cupboard doors and drawer fronts are blowing and I cannot get them replaced very easily or quickly even when offering to pay. The freezer door has gone twice….. the van is just coming up to nine years now and it’s been a constant issue from about the third year. One pays a lot of money in the first instance and we take care of the van and like to keep it smart but let down badly by the kitchen doors. The covering becomes brittle and sharp and dangerous for grandchildren in particular. I have to peel the whole film front off and am left with mdf boarding which doesn’t look attractive. It’s not just my caravan but also other peoples Pemberton vans on the same site as mine. Why can’t you have spare parts easily available? You are aware it’s a problem. After service is a big issue as far as I am concerned. Think twice before you buy a Pemberton.

Love the Glendale but don’t expect good after sales of pemberton We had a leak from the shower unit into the hallway the tray was not sealed properly took 6 months to sort . Our cladding is not standing up to the weather conditions when we approached them last year within the warranty period we was fobbed off, black run marks from every window seal impossible to keep clean the cladding looks 20 tears old in comparison to others on site not happy

Great people to deal with , a special mention to Alison who was lovely and helped us choose our model. Nothing was too much trouble and she was really helpful showing us around the Pemberton models.

We purchased a new Abingdon and it was sited in November. We have a list of things wrong with the holiday home and have called Pemberton. The engineers have 3 weeks off at Christmas, they are too busy in January due to bad weather, February it us show season and now in March with the issues still not remedied and have been told it takes up to 6 months for the to come out. No interest from them, worktops chipped, worktops not covering edge of base units ie cut short, doors not closing, plumbing from toilets leaking and the list goes on. Promised call to arrange an engineer but still waiting 2 weeks later. We chose this brand because of their reputation but clearly that is as fake as their desire to produce a quality product.

I have a pemberton Knightsbridge, So disappointed, had lots of faults with my home, Service is so slow, and they don’t get back to you , my bathroom floor has now fallen threw, I reported this is October, they told me not to use the bathroom, but I’ve never herd from anyone again, van is just 5 years old , They say won’t help as it’s over 5 years old, So Annoying, Honestly I had a willerby before for 20 years, and never had a problem,

I purchased my holiday home June 2021 and from the very first day the service from Pemberton has been first class. I decided to buy an Abingdon and once sited, no matter how small the issue, Pemberton have attended. Their mobile maintenance engineer Rich is especially good. He is professional yet friendly and his aftersales care is second to none. I would strongly recommend Pemberton to anyone looking to buy a holiday home.

I only wished I did checked this product and company out before I bought this rivendale 50x22 at Oakmere Lodge Park Nothwich. They are the most unprofessional, unhelpful and absolute waste of time company you would come into contact with on this sector. I advise strongly to look before you part with your hard earned cash because once you’ve paid you will find it very very difficult not to get annoyed at their lack of after sales services, its basic at best. The lodge in it’s self is good and we are please we’re we are and enjoy the life. A plug was smoking and burnt the fuse out on the fire …………. We are just out of the 12 month warranty please be aware of this they will in no way be willing to help. They are not concerned in the slightest that this could be a fire risk. It’s a shame as it’s set of so good.

Aftersales service is extremely poor, they clearly want to sell as many lodges as the can and then don't care about any problems after the units are sold. Have a Pemberton Rivendale 2020 model which has had problems with a leak in the utility near the back door. On the first visit the engineer said oh that relates to the utility velux skylight window. So he sealed that and went away. 2 weeks later still leaking so he came back and put more sealant down. Surprise Surprise 3 weeks later and its leaking again. So much so it marked all the internal panelling in the en suite shower as well. So I ask them once and for all to take the roof off and repair the panelling. 2 more engineers come out and say they are here to install the internal panelling! I say what about the roof and they have no idea, that they were supposed to doing that, so again they go up on roof and say oh we see another part which needed sealing, so I say as long as you sure! They then fit new panelling on top of the old in the en suite! That was May 23 and now we have the return of the bad weather oh surprise its leaking both there again and also in the other skylight at the front in the same position! Tried contacting aftersales and also the Managing Directors John Finch/Kevin Mcadam/Nahill Youniss but they all can't be bothered so will go straight to the courts through a Barrister to take the case on. Also I know of another lodge on the site where we have ours, that was put on a few months ago that they didn't check over fully before leaving it and it leaked through a pipe and caused lots of water damage, which should have been checked prior to them leaving the installation as its Pemberton guys who put the double units on site. My advice would be take you money elsewhere! Up date just also be aware no warranties are transferable so if you buy a year old one thats second hand then no warranties apply!! Can't see the point of them guaranteeing anything. MANUFACTURER'S WARRANTY STATEMENT THIS WARRANTY is available to all purchasers of new Pemberton Homes and Leisure Lodges manufactured by Pemberton Park & Leisure Homes Limited (the manufacturer) and sited on appropriately licensed Caravan Parks throughout the United Kingdom. It is in addition to the purchaser's (or hirer's, under a hire purchase contract) rights and does not affect statutory rights under the Sale of Goods Act. It covers the first three years of ownership commencing with the date of the sale (or hire under a purchase contract) and confers the following benefits: Warranty does not transfer to second owners

The static homes are totally out of this world. Superb in every way. Pemberton Park and Leasure Homes are a pleasure to do business with. Thank you. Bob Silcock. Wigan.

Not very good customer service I have bee waiting 2 years for replacement doors has caused me a lot of stress

After waiting 10 months to be delivered a further 3 weeks to be assembled we then found numerous issues ie missing cupboard doors missing light fittings stains on furniture missing window blinds etc and still not getting any response from anyone have found the whole experience depressing 6 Months on and still waiting for the missing items and snagging to be done keep being promised dates but continually fail to turn up aftersales is a joke what a surprise another month has gone and false date of attending and still no show again if I could give a minus star I would no issues with engineers but aftersales side a joke .After the intervention of senior management all outstanding issues are now complete.Thought to good to be true further faults have appeared let's see how long these take

MY PEMBERTON MYSTIQUE IS NOW '''' 15 YEARS OLD ''''' AND STILL AS GOOD AS NEW.....NEVER HAD A SINGLE PROBLEM APART FROM A REPLACEMENT PART TO THE BOILER...''' love it '' Thank you = PEMBERTON,,,.

I have owned a Pemberton Static caravan for 10 years. It is the best caravan I have ever had and dispite its age it is as good as new.

We are the proud owners of a Pemberton Arrondale having previously owned a Pemberton Rivington. The quality of the build, finish and décor etc. is great and sets their models apart from other makers. f we were to upgrade again we would need a lot of persuading to move away from a Pemberton model.

I bought a Pemberton Marlow this year and it's absolutely wonderful in every way. The accommodation is spacious, the layout brilliant and the quality of the fixtures and fittings superb. The master bedroom is everything you could ask for, the kitchen fully equipped and the lounge a perfect place to relax, whether it's watching the sunset through the patio doors or the TV in front of the fire. Add to that central heating, full insulation and a great bathroom and it's ideal in every way.