PEERLESS Estate Sales LLC Reviews

This person isn't a customer or client of ours. I don't understand why Yelp is allowed to be a place for people who meet each other to say, "I'm not happy," or "I didn't like him." For the record, I wasn't particularly happy with her either. I didn't like her insistence on an 11:15 appointment (not 11? or 11:30?) -hope she wasn't too annoyed at my 11:18 arrival. Rather than a usual morning appointment or end of day, it cut my work day right in half -- a FREE consultation offering good advice -- only to be repaid with a 2-star review on YELP?!!? Estate Sale prices ARE fair prices -- on all items, not just the items the client thinks are "worth the effort." We think everything under your roof is worth the effort. Some things sell for more than others, but it all adds up! So after all the careful research to choose a company to trust to do the job, this once potential new client didn't offer an ounce of trust or say a single thing acknowledging that an experienced professional estate liquidator was in her home offering to help! It was a remarkable one-of-a-kind interview experience. She wanted to be in complete control of everything. I "snapped" at seeing antique furniture in excellent condition!? -and told her to find someplace to sell it? That's just nuts! -makes no sense. You've got the wrong guy! Once again, there is always one statement in a person's review that discredits the entire review. I did NOT tell her, "she wasn't desperate enough." I did tell her that we're here to help solve a problem, and that she didn't really have a problem for us to help with! The house has sat unoccupied for 5 months, it's not sold or for sale, there is no Realtor involved, and it's not a rental property. HER last words to me as she marched me to the front door were, "I get it, I'm just not desperate enough for you." And the door slammed behind me. Nice attempt at a spin there, Maia. Oh--and her name isn't Maia H. It's Laura G. I have to use my real name in reviews, but you don't? And to think, that at the end of the day, I thought about sending her a letter that would have read, "you said no to me, but I didn't say no to you." There could have been a good project in that house, and we would have helped her when she came around, and yes, removed the barriers. Every good new client relationship starts with a basic statement of, "we have a problem, please help us." Then we do what it takes to get the house empty on time, every time by selling things at the best possible prices. We're on commission! Of course we're going to do the best we can with your things so we can do the best we can with our time! And OMG, I certainly did NOT offer to do a garage sale! It was a bad appointment. There was no healthy client relationship in sight--I didn't offer to do ANY service for her, and what we do is absolutely NOT a garage sale. She's confusing me with another appointment she had - which she described to me. I was at least the third professional liquidator she had carefully researched on-line and chosen to interview in person. It's safe to assume I was the third person to be shown the door. But will I be the last...

Mary! Thank you for shopping with us and sharing your experience. There's nothing easy about producing estate sales and we work very hard to earn every one of these stars! Consistent and fair service to every customer has always been a priority. We look forward to seeing you again!

Clients with households full of valuable, sellable items which add up to high gross sales leave us 5-star reviews which often include detailed descriptions of the points of service which surprised and impressed them throughout this complicated process. ALL of the negative reviews we see on our Yelp account are from clients who left us a very small collection of low value items to sell with a very high amount of trash and physical labor to produce the sale and empty their home. On rare occasion, in these borderline situations, a client who had nearly nothing to sell is astonished that they got nearly nothing for it--and blame us. But it’s never truly the case—that they got nothing for it: They had a problem; we solved it. They had a deadline, needed an empty house, couldn’t do the work themselves or didn’t want to do the work, and we did. The client gets an empty house, on time, and it didn’t cost them a dime. The things that remained paid for themselves to be removed. After being turned down by others in our business, most people think what we offer is a pretty good deal. We do our very best to understand the client’s priorities. Every one of this reviewer’s grievances is about money. Although we made it very clear this was not going to be a very high sales sale, with only a 2 week window before closing, the idea of money was definitely not his priority when we first met. In this review, we read no complaint about the quality of our work; there is no complaint about how clean his home was left when we finished. The “brochure” referenced in this review is actually our CONTRACT. Surprisingly, it is not uncommon for a new client to sign a contract without reading it. We understand how and why this can happen—usually thanks to a high level of trust in our reputation in a referral-based business. We encourage questions. We are happy and patient to thoroughly explain any point of our multi-step service. We have little sympathy for an attorney, in particular, who does not thoroughly read our contract before engaging services. Attorneys LOVE our contracts! We do so much work for estate attorneys and bank Trust departments, our contract is written FOR attorneys. It includes clearly detailed steps of our process. There are no gray areas. Nothing is vague or mis-leading. The credibility of this entire review can be measured in just one of its accusations: We threw you out of your house? Mr. Kevin Lucey, you sold your house. You threw yourself out. The calendar was his plan, not ours. Our competitors who read this must think, “you booked a $3,000 sale?” and “haven’t you learned your lesson?” The intent of most reviews on Yelp are to educate the public and help them make a good decision—in this case, in choosing an on-site estate liquidator. We invite this reviewer to continue his efforts by calling our competitors and posting their response to three questions: What commission would they charge on $3,000 in gross sales? Who pays the cost of the client’s trash disposal? And will they manage the sale while the client is still living in the home? You will not find an estate liquidator—professional or amateur—who will work for a week, pay a staff, and carry proper liability insurance for 34% of $3,000, AND pay your trash costs? While living with you? And if someone says they will do anything close to this – it means they have very little experience, and therefore have no business working in your home. We’re very sorry Kevin Lucey is unhappy with the choices he made. We did our best to work with him afterwards, and even went above and beyond our normal services by doing something special he asked for – something not offered in our contract. We asked him to remove this unfair review, but he refused. It’s a good reminder that “you can’t believe everything you read on the internet.” The PEERLESS Estate Sales team did exactly what they promised. With only 1 week notice, he had an emergency and we now know he had no plan for after his house sold and where he was going. We did an excellent job for him in these circumstances. We won’t be discouraged by this or any other remorseful and starless Yelp customer, we will simply continue to do good work for good people. Thank you for reading. Kim Russell