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I've tried twice in the last 2 years to contact these guys about different Toro Equipment and they do not answer their website "contact us" forms. I'm going to let Toro know but maybe these guys don't deal with Toro like their website says. The tractor place up in Brisbane answers their emails and contact forms for equipment within the hour I fine so if you are in Georgetown just deal with the place on 124 and Trafalgar for equipment.
Reply from Peel Landscape Depot
2025.09.11
Hi David,
We’re sorry for the frustration with trying to reach us online. We couldn’t find any record of your past inquiries, but we’ve confirmed our website forms are working correctly. We’re glad we were able to assist you in-store yesterday and appreciate your business. Please don’t hesitate to reach out by phone or email if you need support in the future.
We’re sorry for the frustration with trying to reach us online. We couldn’t find any record of your past inquiries, but we’ve confirmed our website forms are working correctly. We’re glad we were able to assist you in-store yesterday and appreciate your business. Please don’t hesitate to reach out by phone or email if you need support in the future.
As a professional landscape contractor I know a good supplier from a weak supplier. We have used Peel several times recently as we are doing some projects out their way. The staff is always kind and friendly and never once have we walked away disappointed. We have also used the small engine repair shop and had a rental tamper in both cases five star service. We will be using Peel anytime we are in the area!
Reply from Peel Landscape Depot
2025.09.08
Thank you for the fantastic review! We’re so glad to hear our team, rental department, and repair shop have been able to support your projects. We truly appreciate your trust in us and look forward to working with you anytime you’re in the area.
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Received fantastic service and assistance from Cameron and Curtis in the yard, and Ashley and Kiera at the desk. Ashley let us know about a superior product for our project, and the fellas helped us hand bomb flagstone as my wife was recovering from a broken wrist. Every time we go service is friendly and staff are helpful, always have what we need in stock!
Reply from Peel Landscape Depot
2025.09.08
Hi Lee,
Thank you for the wonderful review! We’re glad to hear Cameron, Curtis, Ashley, and Kiera were able to help make your visit a great one. We appreciate your kind words and look forward to seeing you again soon!
Thank you for the wonderful review! We’re glad to hear Cameron, Curtis, Ashley, and Kiera were able to help make your visit a great one. We appreciate your kind words and look forward to seeing you again soon!
They terrible sold us the the oil for auger, told if not used bring it back and without using brought back for return but claimed it is final sale .. total ;14.68$ .. think how much they value for their clients.. keep away look for alternatives for peace of mind …
Very sorry to inform you that; two of your staff twice checked the container it was sealed and never opened but even they did not accept.. before explaining the return policy please talk to your staff about truth
Reply from Peel Landscape Depot
2025.08.08
Hi Faith,
We’re sorry to hear you were disappointed with your experience. We understand it can be frustrating when something can’t be returned. In this case, the oil you brought back had been opened, and for safety and quality reasons, we’re unable to accept returns on opened containers of oil. This is a policy we follow to ensure all customers receive products that are unused and uncontaminated.
We value your feedback and will make sure our team communicates return policies as clearly as possible in the future.
We’re sorry to hear you were disappointed with your experience. We understand it can be frustrating when something can’t be returned. In this case, the oil you brought back had been opened, and for safety and quality reasons, we’re unable to accept returns on opened containers of oil. This is a policy we follow to ensure all customers receive products that are unused and uncontaminated.
We value your feedback and will make sure our team communicates return policies as clearly as possible in the future.
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Came here for materials to do a job. They were great, timely, and easy to do business with. Olivia at the front desk was an absolute pleasure to deal with, and always smiling.
Will definitely do business again in the future.
Thank you again.
Edit:
My dealings with this place just keep getting better with each visit.
The staff working the yard also deserve some high praise.
Cam and Alexander go above and beyond.
I've dealt with many builder/landscape supply stores, and this one definitely stands out from the rest as a result of their employees.
They really are miles ahead of the competition.
If I could leave another review, I definitely would.
Thanks again to everyone working at Peel Landscape Depot, you guys make planning, and executing my jobs a walk in the park, and your prices are beyond reasonable.
- T
Reply from Peel Landscape Depot
2025.07.11
Thank you for the kind review!
Great job guys. I understand that today is the Saturday of a holiday weekend and some businesses close on the Saturday. However today is not the holiday. Show up this morning to get mulch - closed. No signs, nothing on your website and not message on your phone line (not even an auto answer system). As a retail business you need to do better to inform your customers.
Reply from Peel Landscape Depot
2025.08.08
Hi Scott,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience and frustration you experienced when you visited on Saturday. While we did post our holiday weekend hours on our social media pages and around the store in advance, we recognize that we should have also updated our website and phone line to ensure all customers had easy access to this information.
We appreciate you bringing this to our attention, and we’re reviewing our communication process so that in the future, any changes to our hours are clearly posted across all platforms. We value your business and hope to have the chance to serve you again soon under better circumstances.
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience and frustration you experienced when you visited on Saturday. While we did post our holiday weekend hours on our social media pages and around the store in advance, we recognize that we should have also updated our website and phone line to ensure all customers had easy access to this information.
We appreciate you bringing this to our attention, and we’re reviewing our communication process so that in the future, any changes to our hours are clearly posted across all platforms. We value your business and hope to have the chance to serve you again soon under better circumstances.
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I've been dealing with Peel for a number of years now and I have never been disappointed. The mechanic, Cliff, always gives me personal calls about the status of my machines and is always professional. On the occasional times I have to order other materials, Ashley has always been super helpful and John has always helped me with my Stihl questions. Highly recommend!!
Reply from Peel Landscape Depot
2025.02.24
Thank you for the five-star review!
Just called to ask a simple question because I honestly don’t know what I am doing . The gentleman that picked up the phone was just absolutely rude!!! I appreciated the honesty, but he definitely needs to work on delivery!!!
I am even more lost on what to do with my project! Thank Goodness for other companies in the area!
Reply from Peel Landscape Depot
2025.06.12
Hi Gabi,
We are so sorry to hear this. Please feel free to call our president, Rick at 416-990-0626 so we can rectify this for you! We are more than happy to help you with your questions!
We are so sorry to hear this. Please feel free to call our president, Rick at 416-990-0626 so we can rectify this for you! We are more than happy to help you with your questions!
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Don't deal with these people, as all they're thinking - green bills/ money - whatever they can get by ripping-off people!!
- I dropped them Echo blower to fix - as a small engine little job - to replace ball primer (made of silicone) which cost pennies. They took $45 (non-refundable) to look at it, and because of one small screw was also missing there, Cliff - the technician called me saying he has to replace the carburetor?? at $217.00 cost.!
The machine works fine, and I just recently replaced that carburetor. All I needed to replace was the silicone ball primer. So I took it to another place and they replaced the ball primer at $30 including labor!
- mr. Cliff - mechanic is a Scammer, and the manager there seems to be the same, as all they think is how to rip-off customers!! They Both think people are 'stupid'
I bought some products from this place before - such as garden soil, but it happened to be top soil when delivered- very bad quality, hard clay! DO NOT BUY ANYTHING FROM, NOR DEAL WITH THIS PLACE!!
Reply from Peel Landscape Depot
2025.08.08
Hi Igor,
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your feedback. Our goal is always to help customers get their equipment running properly and reliably, and we never want anyone to feel taken advantage of. Our technician recommended a repair based on what was found during inspection, but we understand you chose a different route.
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your feedback. Our goal is always to help customers get their equipment running properly and reliably, and we never want anyone to feel taken advantage of. Our technician recommended a repair based on what was found during inspection, but we understand you chose a different route.
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