WARNING: do not hire Oxford Bathrooms if you value your safety.
Oxford Bathrooms sent aggressive, violent tradespeople to my house who physically assaulted me. They punched me repeatedly until I was unconscious and I had to be taken to the hospital in an ambulance to be treated for multiple head injuries. There is an ongoing criminal case with the police at the moment.
GREAT CONCEPT - POOR EXECUTION
We are currently having our small ensuite renovated by Oxford Bathrooms and the experience has been frustratingly slow and unnecessarily difficult. Our initial interactions with the staff and design team at their Brookvale showroom were impressive but that's where the good experience ended. We are now about to enter week 19 of an 8 week contract.
We were advised that our project manager would contact us to schedule a site visit approximately two days after the strip out. Two weeks later nothing. We contacted him and arranged an appointment which didn't eventuate. After two cancelled appointments he finally met with me and confirmed it should take no longer than 6 weeks to complete.
Throughout the renovation we have constantly had to manage our project manager and push him to contact trades to get the work done. We also had tradespeople begging us to pay Oxford so that they could get paid (we had paid promptly as each stage won't proceed unless you've paid up-front) and our shower screen installer apologised that he had taken so long to come out as he was waiting to be paid by Oxford. We also found that the tradespeople were never given any clear instructions by Oxford ie when they arrived, they weren't sure of the scope of their work. Please also note that for the duration of our renovation, our project manager has only attended our premises twice.
Issues we have of concern include:
*Choosing and paying for a particular LED mirror and, while we were away, being delivered a different brand LED mirror which was worth less than the mirror we paid for. Supplier advised they had plenty in stock. We advised Oxford we wanted the mirror exchanged and after chasing and chasing for over six weeks, have finally kept the cheaper mirror, which they offered to us free of charge, however have received no apology or explanation why we couldn't have the mirror we chose and paid for.
*We have advised our project manager on numerous occasions of a number of issues which need to be rectified including a hole in the ceiling where the previous downlight was which hadn't been patched when the plasterer came out to do cornices so we've been left with two holes in the ceiling.
*Carpenter who installed architraves did an exceptionally poor job. Uneven surfaces, nail holes weren't patched, gaps where timber didn't match up and siliconing very messy.
*Rubble and cement left in the drain which needs to be removed as the water was backing up.
* Bare waterproofing in shower recess
* Drain grate in our shower was installed crooked and our mirror hasn't been centred with the vanity. Electrician didn't install downlight so still have hole in ceiling.
*Towel rails, hand towel rail and toilet paper holder to be installed. We have been waiting 6 weeks or so to have this simple step done.
There have been periods where no work has been performed on our bathroom for 6 weeks with no explanation or apology about the delay.
When things come to a standstill, ALL staff at Oxford ghost you. Our main point of contact during the renovation would be their operations manager. I have called, left messages, texted and emailed her trying to resolve issues and she has NEVER responded to me. She spoke to my husband once but since that time has also NEVER responded to him either. Our project manager never answers his phone and sometimes responds to our texts. Last week my husband messaged the operations manager, project manager and the QA Officer 3 days in a row asking when our bathroom would be completed and we have received a response from no one.
It is so disappointing that a company treats their clients with such disregard and contempt. It is through return business and word of mouth that any business survives and thrives. It would be advisable to remind your staff that without customers, you can't sustain a business and if you can't sustain a business, you can't afford to employ staff.
So for anyone out there thinking of signing up with Oxford, please think again.
PLEASE STAY FAR AWAY!
Edit: it has been 6 months since our terrible experience and we noticed Oxford Bathrooms has tried to delete negative reviews about them. But from what I’ve seen, people’s reviews have been genuine, poor experiences and we are not the only ones who wish we never hired them.
The showroom staff were pleasant, but construction management was a disaster. Constant delays, phone calls and emails ignored, and we always chased them for updates. The only time we received proactive communication was when the team wanted payment.
Project managers are overworked and the trades poorly managed. While most trades were good, the tilers were a NIGHTMARE. We had numerous defects and were exhausted from negotiating with them and other trades had to correct their poor workmanship.
Worst of all, the tilers physically injured my husband in our home resulting in a concussion and other injuries. Despite the severity of this, we have received absolutely NO compensation or remorse from the company.
This was a traumatic experience. I wish we never engaged Oxford Bathrooms.
Reply from Oxford Bathroom Renovations Northern Beaches2026.09.23
Thank you for sharing your experience, we are very sorry to read about the problems you describe and the injury to your husband. We take health and safety, workmanship and poor communication extremely seriously, and your account is deeply concerning to us. We will review our project management, trade oversight and complaint handling processes to identify what went wrong and to help prevent this happening again. We regret that your experience was traumatic and appreciate you bringing these issues to light.
Michelle Smith2026.09.19
Edit: wow so quick to respond to my review. Suspect it's AI response.
If only Oxford could respond to my numerous emails or how about management pick up the phone and call me?
Update 23 weeks and stage 2 still unfinished.
No firm plan for stage 1 rectification of defects.
DO NOT trust the good reviews
Update on Stage 2:
The nightmare continues. After the disaster of Stage 1, we were explicitly assured by both management and our assigned project manager that Stage 2 would run much smoother. Instead, it has now dragged on for 19 weeks and is still not complete—plus we are still dealing with unresolved defects left over from Stage 1. It has now been a full year since we started this entire renovation process with Oxford Bathrooms, and we deeply regret our choice to go with them. We continue to experience a total lack of communication and a complete absence of professional project management throughout this entire process.
Bought the one stop shop dream, got a 23 week nightmare.
I initially chose Oxford Bathrooms because I loved their "one-stop shop" business model. Being able to pick all the fixtures and fittings in one place and have them handle the project management was exactly what I wanted—I thought I could just let them do the whole lot and not have to worry about a thing. Unfortunately, the reality has been the exact opposite.
For the premium price they charge, I expected a managed service, but I have ended up acting as the unpaid project manager.
Oxford Bathrooms quoted 6 to 8 weeks to complete Stage 1, yet it took a ridiculous 23 weeks. To make matters worse, we are still waiting for them to address several outstanding issues from that phase that have gone completely ignored.
Every trade that has turned up had no clear brief; we had to personally walk them through the job and tell them what to do because there was zero direction from Oxford bathrooms.
The only time they actually initiate communication is when they are chasing us for progress payments. When we have questions about the massive delays, we receive no response, but they manage to send through progress payment invoices with no problem. Even when the work has not been completed.
We are now partway through Stage 2, and it has been four weeks since demolition with not a single trade attending the site.
Save yourself the headache and the money: do not trust the "one-stop shop" sales pitch unless you are prepared to do their job for them while your house sits in pieces for months.
Reply from Oxford Bathroom Renovations Northern Beaches2026.09.19
Michelle, thank you for taking the time to leave such detailed feedback. We are very sorry to hear about the prolonged delays, unresolved defects and lack of communication you have experienced throughout your renovation. This is not the standard of service we aim to provide, and we apologise for the frustration and inconvenience caused. We will escalate your concerns to our senior team and project managers so the outstanding issues can be investigated and our communication and processes improved. We appreciate you raising this and are committed to working to resolve it.
Michelle Smith2026.09.19
Update 23 weeks unfinished stage 2.
No firm plan from Oxford to rectify stage 1 defects.
DO NOT trust the good reviews.
Update on Stage 2:
The nightmare continues. After the disaster of Stage 1, we were explicitly assured by both management and our assigned project manager that Stage 2 would run much smoother. Instead, it has now dragged on for 19 weeks and is still not complete—plus we are still dealing with unresolved defects left over from Stage 1. It has now been a full year since we started this entire renovation process with Oxford Bathrooms, and we deeply regret our choice to go with them. We continue to experience a total lack of communication and a complete absence of professional project management throughout this entire process.
Bought the one stop shop dream, got a 23 week nightmare.
I initially chose Oxford Bathrooms because I loved their "one-stop shop" business model. Being able to pick all the fixtures and fittings in one place and have them handle the project management was exactly what I wanted. I thought I could just let them do the whole lot and not have to worry about a thing. Unfortunately, the reality has been the exact opposite.
For the premium price they charge, I expected a managed service, but I have ended up acting as the unpaid project manager.
Oxford Bathrooms quoted 6 to 8 weeks to complete Stage 1, yet it took a ridiculous 23 weeks. To make matters worse, we are still waiting for them to address several outstanding issues from that phase that have gone completely ignored.
Every trade that has turned up had no clear brief; we had to personally walk them through the job and tell them what to do because there was zero direction from Oxford bathrooms.
The only time they actually initiate communication is when they are chasing us for progress payments. When we have questions about the massive delays, we receive no response, but they manage to send through progress payment invoices with no problem. Even when the work has not been completed.
We are now partway through Stage 2, and it has been four weeks since demolition with not a single trade attending the site.
Save yourself the headache and the money: do not trust the "one-stop shop" sales pitch.
Edit* the nightmare continues! Weve just found they didnt install puddle flanges which seriously impacts waterproofing. We're now having to go through fair trading because Oxford wont respond or fix issues we identified. STAY AWAY FROM THIS BUSINESS, THE DRAMA NEVER ENDS!
The most horrible experience - don't do it.
Our small bathroom with a 6-8 week estimate took 16 weeks. 4 weeks of which were unreasonable and due to laziness or incompetence. Other bathrooms in our complex had identical layouts/changes and took 3-4 weeks (completed whilst ours sat untouched). Oxford asked us to contact their plumbers and ask how they did the job... what that tells me is Oxford's plumbers weren't competent enough to figure it out or were too lazy to do it. We were embarrassed by how long ours took and our neighbors kept asking if something had gone wrong.
Communication was abysmal, we were never given a timeline of events despite me asking for one repeatedly and we were constantly chasing for any updates. It is clear the project managers are overworked as they would repeatedly rant about how many jobs they were managing as excuses for not actioning ours.
An old pipe was left in the common area of our unit complex causing other units to complain about us which made us feel terrible when we hadn't even moved into our unit yet and never should've been left there in the first place. Absolutely unacceptable. I asked them to remove it so many times and they wouldn't do so until I withheld funds. It appeared from our experience withholding funds was the only way any work got done.
The tilers left bags of rotting fruit including a chewed stone fruit seed on the floor of our unit causing liquid to seep into the magnesite, which, being on the beaches is a risk for concrete cancer as well as being unhygienic and unprofessional.
The workmanship is poor. Every time I shower or go in our bathroom I see more and more imperfections and it makes me sad and disappointed, we should've gone with someone else. Sealant was spread up the edge of the toilet or had gaps requiring a second layer which is now thick and ugly, the grout has gaps and there's a lack of effort shown through all finishings. We selected feature tiles and repeatedly throughout the bathroom they have placed identical tiles next to each other or put entire rows of light then entire rows of dark instead of an alternating or random pattern. Once or twice I could understand but it is repeatedly done and shows a lack of care. Also a tile has a small crack through the middle of it however I didn't want anything more to do with Oxford so didn't ask them to fix it as I just wanted them out of our lives.
We chose Oxford as we didn't have the time or energy to coordinate trades ourselves and appreciated the one stop shop nature. We would've been better or sorting it ourselves as the stress and time it took for Oxford to do the job was more stressful and I spent so much time chasing them. I would never use Oxford again.
Our bathroom only got finished at all because our project manager got on the tools himself. He's quit now. At least he managed to finish our bathroom before he did that.
Avoid at all costs. Go somewhere else.
The sales staff are nice but that's the extent of positives.
Before using Oxford Bathrooms, I recommend checking their licence history yourself.
Search Oxford Design & Construction Pty Ltd – licence 128775C – on the official NSW Government Verify NSW register.
As of 11 September 2026, their licence page states: “This trader/licensee has a compliance history”.
I recommend anyone considering the company read the NSW Government record and make their own decision.
Before using Oxford Bathrooms, I recommend checking their licence history yourself.
Search Oxford Design & Construction Pty Ltd – licence 128775C – on the official NSW Government Verify NSW register.
As of 11 September 2026, their licence page states: “This trader/licensee has a compliance history”.
I recommend anyone considering the company read the NSW Government record and make their own decision.
Reply from Oxford Bathroom Renovations Northern Beaches2026.09.11
Hi Chris, thank you for raising this. We take compliance and regulatory matters very seriously and will review the information on the NSW Government register alongside our own records. We welcome the chance to address any specific concerns you have, so please contact our team and we will follow up promptly.
Philomena Zwolenski2026.08.27
Oxford has ignored my requests to remove their building materials from my property and complete the work on my bathroom.
Do not use this service. Extremely unprofessional.
Huge delays, multiple staff left the company mid-job, meaning further delays and having to restart the job multiple times. Now we've uncovered an issue with the bathroom 6 months later and no-one will respond to my calls and emails after 3 weeks of being told "someone will get back to me" and having to live with a permanent awful smell.
What an absolute nightmare - avoid Oxford bathrooms, unless you want your project to run over time with little to no communication.
We had engaged in the process with Oxford in March 2026 for a 2 bathroom renovation, with the project to begin in June 2026. Our contract stipulated that we would have 2 new bathrooms within 12 weeks and was agreed between both parties.
As of right now (August 2026, 10 weeks into the project) we don’t have a completed ensuite, would be at minimum 3 weeks away from this stage completion and the 2nd stage has not started. We have just cancelled our contract with Oxford and moved the project to another organisation that has completed a similar 2 bathroom project in the space of 5 weeks.
The day we signed our contract with Oxford, everything seemed to go downhill from there. Communication between the warehouse, project manager, subcontractor and end client (us) was non existent.
No one at Oxford in management answers calls or emails related to project delays, lack of communication/direction but you better believe that invoices come on time! We had multiple instances where the invoice would arrive before the subcontractor had even left our site, but would then get calls from these subcontractors asking us to pay our invoice so that they could be paid from Oxford. Keeping in mind that we had all invoices paid up to date.
If you’re looking at Oxford to remove the hassle of organising trades and getting a bathroom done in a timely fashion, don’t bother. It will only end in frustration, lost time and an expensive project that may or may not finish.
What an absolute nightmare - avoid Oxford bathrooms, unless you want your project to run over time with little to no communication.
We had engaged in the process with Oxford in March 2026 for a 2 bathroom renovation, with the project to begin in June 2026. Our contract stipulated that we would have 2 new bathrooms within 12 weeks and was agreed between both parties.
As of right now (August 2026, 10 weeks into the project) we don’t have a completed ensuite, would be at minimum 3 weeks away from this stage completion and the 2nd stage has not started. We have just cancelled our contract with Oxford and moved the project to another organisation that has completed a similar 2 bathroom project in the space of 5 weeks.
The day we signed our contract with Oxford, everything seemed to go downhill from there. Communication between the warehouse, project manager, subcontractor and end client (us) was non existent.
No one at Oxford in management answers calls or emails related to project delays, lack of communication/direction but you better believe that invoices come on time! We had multiple instances where the invoice would arrive before the subcontractor had even left our site, but would then get calls from these subcontractors asking us to pay our invoice so that they could be paid from Oxford. Keeping in mind that we had all invoices paid up to date.
If you’re looking at Oxford to remove the hassle of organising trades and getting a bathroom done in a timely fashion, don’t bother. It will only end in frustration, lost time and an expensive project that may or may not finish.
Tony and Steven did a fantastic job with our bathroom renovation, from start to finish their expertise and knowledge ensured a smooth and high quality process through out. Highly recommend!
Avoid this company at all cost!
How this company continues to operate is beyond me.
My experience was absolutely terrible!
Don’t be misled by their showroom or their advertised all-in-one service for bathroom renovations.
Once the contract was signed and the deposit paid, progress came to a halt. My two rooms were left sitting empty for over a month after demolition, while I repeatedly called and left messages just to get updates.
They frequently contradicted themselves with excuses and cited a lack of tradespeople as the reason for endless delays. They didn’t protect my floors, left live wires exposed, and even cut power to unrelated outlets.
After two months of stress and frustration with no progress, I had to cancel the contract, only to be hit with an outrageous $11k restocking fee for items that hadn’t even been ordered.
Avoid this company at all costs!
Date of experience: 02 May, 2026
We had our main bathroom renovated by Oxford Bathrooms and are very happy with the result. Thank you to the Oxford team! Oxford’s quote was very reasonable and any variations charged to us were appropriate. The project took nearly 4 months to complete, partly due to delays beyond Oxford’s control. The Project Manager, Thomas, was very responsive and did a good job in managing the various trades. The demolition team and the tradespeople all set a high standard and would return to rectify problems and fix small details. However, I needed to be an active customer in order to receive the best outcomes, through regular contact with the Project Manager, speaking with the tradespeople about their work, and closely examining the outcome of the work at each stage. In hindsight, I would have liked more detailed plans prepared at the beginning to guide the work rather than our needing to make design decisions “on the run” with Thomas and the tradespeople
Oxford Bathroom Renovations recently completed our bathroom renovations at our house. We are extremely happy with the service and the result! Tony and Steve were very helpful since day one, and made the whole process stress free. We highly recommend the team at Oxford Bathroom Renovations!
We have been dealing with Oxford Bathrooms for around 18 months now. I have always found the staff to be very friendly & helpful. In particular we tested the owner, Tony Kaddis’ integrity. He is man of integrity, a man of his word who I believe will give you excellent and honest service. The showroom is an excellent place to view complete bathroom fit outs. If you are in the market for a new bathroom we strongly recommend Oxford Bathrooms.
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