Verified Company
I have to say Jenny is fantastic. I just got my first APAP machine and she was so empathetic, friendly, patient, knowledgeable, and helpful. She even took me in early for my appointment. She explained about apnea, the machine (which she had already customized for me), answered all of my questions and spent plenty of time going over the various masks including the pros and cons. She also is there to provide answers for the next five years and promptly responded to a follow up email I sent. Another solid point while she showed me various options that can make the adaption to APAP easier she applied no sales pressure at all. If you need help or CPAP equipment this is the place to go.
Highly knowledgeable, experienced and so friendly, Leanna made all the difference for my father when I brought him into the store to get a new CPAP mask and accessories. I know approximately zero about these things and find the choices daunting. Leanna was so kind and patient, guiding us through the choices and showing us how to use them. My father was in such good hands!
Deeply appreciate the time and care Leanna invested in us. Thank you!
I called ahead and spoke with Melanie, who was wonderful. I explained that was looking for a new walker for my mom. Melanie got me in touch with Amy an occupational therapist to arrange a time to meet there to pick out the best fit for my mom, as well be being partially covered. We met both Melanie and Amy on Monday and both were a pleasure to deal with. We were able to pick out a new Walker, as well with a cup holder attachment a must. We will definitely be coming back for a shower seat, I just need to make sure the measurements. I would definitely recommend coming here. Great service and very professional. Great products and prices are not bad as well. Can't say enough about the staff and Amy.
I was recently fitted for some compression stocking i required for surgery. Leanna expertly measured me up for the compression stocking, and she made excellent recommendations on what I required in a compression stocking as I had never had them before. The compression stockings fit fantastic and are very comfortable on my road to recovery from surgery.
Reply from Ontario Home Health
2025.10.21
Thank you for sharing your experience! It’s wonderful to hear the compression stockings fit perfectly and are aiding your recovery. Comfort and proper fit are so important, and we're glad we could help. Wishing you a smooth and speedy recovery! 💪😊
Leanna was so helpful. She listened to me and found the best fit for my problems
Reply from Ontario Home Health
2025.10.21
Thank you for sharing this! We're so glad to hear you felt truly listened to and got the support you needed. 😊 Your experience inspires us to keep delivering the best care possible!
Verified
Leanna was a great help fitting my mask for the cpap machine. She was a professional & knew exactly how to help me. It was a great relief to know i was being well taken care of.
Reply from Ontario Home Health
2025.10.21
We're so glad to hear you felt well taken care of! It's great that your mask fitting experience was smooth and helpful. Rest easy knowing we're here for you if you need anything else! 😊
From my initial appointment in September 2024, Jennifer demonstrated incredible knowledge and patience. She took the time to explain how the machine works, the different mask options, and all the settings. She answered every one of my questions with a friendly and professional demeanor. Her attention to detail in ensuring that my mask fit perfectly was crucial for both my comfort and the effectiveness of the machine. Additionally, Jennifer's ongoing support has been invaluable. She has been available to assist with follow-up questions and has ensured that I have all the necessary information for a successful sleep therapy journey. It's clear that she genuinely cares about her clients' well-being.
Reply from Ontario Home Health
2025.09.17
Thank you for sharing your experience! We're thrilled to hear how supported and comfortable you felt throughout your journey. Your feedback inspires us to keep providing the best care possible. Wishing you continued success with your sleep therapy! 😊
Too expensive!!!! Shop around!! Don't get ripped off. Folks there seem nice enough, but even they know the prices are too high!!
Reply from Ontario Home Health
2025.09.17
Hi Jim, We’re sorry you feel our pricing didn’t meet your expectations. We strive for quality and fair value. As an independent local Canadian business - we try to meet the pricing of online retailers, but can't always meet. We would love to hear more if you can reach out to our customer service: sales@ontariohomehealth.ca
The folks at the store were very kind and understanding. I will go there again for future medical supply needs.
Reply from Ontario Home Health
2025.09.05
Thank you for sharing your experience! We’re so glad our team could assist you, and we look forward to helping with your future medical supply needs. 😊
Since new management took over, customer service at the Orangeville store has become abysmal, directly impacting my CPAP care. For three weeks, my critical CPAP data has been held up. I submitted my SD card three weeks ago, and despite leaving at least six messages, for the sleep therapy consultant, I've received no reply or confirmation that my information has been processed and forwarded to my doctor. This prolonged unresponsiveness has compelled me to postpone my doctor's visit multiple times.
Reply from Ontario Home Health
2025.10.21
We’re deeply sorry for the frustration caused and the delay with your CPAP data. We strive to do our best, but often are waiting for the clinical paperwork from a doctor's office, causing delays out of our control. We hope that since connecting directly - we have solved the challenge and gotten all taken care of. Your care and satisfaction are very important to us.