Verified Company
i,possible to connect for virtual call issue with camera and microphone settings PITA
Reply from Notary Pro
2025.11.26
HI Jill,
Thank you for taking the time to share your feedback. We appreciate the opportunity to assist you and did our best to support you both during and after the meeting. Unfortunately, we can only do so much when the necessary client requirements are not met or there is limited compliance with the process.
We would be happy to discuss this further and work toward a resolution. Please feel free to reach out to us at support@notarypro.ca
Best,
Candice W
Thank you for taking the time to share your feedback. We appreciate the opportunity to assist you and did our best to support you both during and after the meeting. Unfortunately, we can only do so much when the necessary client requirements are not met or there is limited compliance with the process.
We would be happy to discuss this further and work toward a resolution. Please feel free to reach out to us at support@notarypro.ca
Best,
Candice W
They were awesome to deal with. Knowledgeable, efficient, well prepared, and didn't overcharge. I really couldn't picture going with anyone else after working with them (I'd recently had a mediocre experience with another notary).
Reply from Notary Pro
2025.11.20
Thanks, Ryan! We're thrilled to hear you had such a great experience with us. We appreciate your trust and look forward to helping you again in the future!
Unbelievably poor service. When I called to confirm my appointment, I was told it was scheduled for the following day—even though I had received a reminder clearly confirming the correct date. To make matters worse, when I contacted the 1-800 number to reschedule, no one could explain why the notary had randomly canceled or why their system supposedly showed conflicting information. Absolutely unacceptable level of organization and accountability.
Reply from Notary Pro
2025.11.03
Hi Jinne, We’re very sorry to hear about your experience and fully understand your frustration. While our notaries operate as independent contractors and manage their own locations once a booking is confirmed, this situation occurred due to an unforeseen emergency that prevented the notary from attending or notifying you in advance.
We have reached out to you directly to address this unfortunate experience and ensure it’s resolved promptly. We truly appreciate your feedback, as it helps us continue improving communication and reliability across our notary network.
Kind regards, Candice W - Online Operations and Client Success Manager
We have reached out to you directly to address this unfortunate experience and ensure it’s resolved promptly. We truly appreciate your feedback, as it helps us continue improving communication and reliability across our notary network.
Kind regards, Candice W - Online Operations and Client Success Manager
I had in person paid confirmed appointment booking with a lawyer in Moncton NB, and she said there is no appointment once I went there at 8.30am. Worst customer service.
Reply from Notary Pro
2025.10.27
HI Kalana, Thank you for taking the time to leave your feedback. I have reached out to you directly to assist. Please reply to that thread and we will be able to help further then. Thanks for your time. Regards, Candice W - Online Operations and Client Success Manager
Terrible service. I used Notary Pro to book the appointment and pay for the service. When I arrived at the office, the notary had received neither notification nor money. When I phoned Notary Pro to com-lain, I received a long list of advertisements and was then disconnected; I couldn't talk to a human being.
Reply from Notary Pro
2024.09.27
Thanks for the awesome review, John! We're so glad we could help and that our team made your visit easier. We appreciate you!