Verified Company
I contacted Nitro Hauling for an auto shipping quote from NJ to OH. I was emailed the quote during the weekend. On Monday morning i called the office to proceed with booking and left a voicemail. I called the owner who answered all my questions and advised I wanted to go ahead and book. He said to call the office. I called the office and arranged booking details. I was to receive a contract via email and I asked for a link to pay deposit. I received the contract via email signed and completed. I did not receive link for payment. A couple hours later the owner called me to say they had to cancel my shipping. This was an inconvenience for me as I had already communicated arrangements. He said a business client request came through their automated system from the day before that conflicted with mine and they had to take that job. I was disappointed as Michael and team seemed nice and was not going to have to deal with a broker. I get the feeling the automated system has business connections that they prioritize over individuals. I think they need to make some improvements to the process for scheduling and finalizing bookings. It feels like a combination of manual and automated process but they are not connected well. He also said my booking was not complete because i did not pay yet but I never received a request for payment. I assumed my completed contract was good and they would honor.
Reply from Nitro Hauling
2023.08.14
We apologize for the inconvenience. Unfortunately, we were overbooked. We contacted you within hours of booking hoping you could make other arrangements. We apologize that we weren't able to accommodate you.
