National Duct Toronto

National Duct Toronto Reviews

Excellent rating
4.8
754 reviews Verified
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Reviews (754)
Eric Maverick
Eric Maverick
2024.04.10
Job well done! Very professional, on time and kept things very tidy while they worked. Can’t ask for anything more! Thanks.
Abrish General Trader
Abrish General Trader
2024.04.10
The service was done with full details and to my complete satisfaction
Alda Martins
Alda Martins
2024.04.09
The technician was great. Every vent was cleaned with detail. I highly recommend this company. Best duct cleaning I have ever had. Great work !!
Steve Nicosia
Steve Nicosia
2024.04.03
Overall I was quite happy with the service and the price was right. The customer service team was great to deal with and made booking simple. I was able to get an appointment quickly, and the service tech showed up right on time. The cleaning itself seemed to go well and was relatively smooth, but it was hard to tell because the tech didn't really provide many/any updates unless asked. Also, I'm not sure if this is normal or not, but there was a bunch of large debris left around a couple of vents after the tech left. I suspected there would be some blow back, but we weren't informed that there were several problematic or dirty vents that required our attention.
Reply from National Duct Toronto 2024.04.03
Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the service overall and found our customer service team helpful in making your booking process seamless. We sincerely apologize for any inconvenience caused by the lack of updates during the cleaning process and for the debris left around some vents. This falls short of our usual standards, and we appreciate you bringing it to our attention. Rest assured, your satisfaction is our priority, and we would be more than happy to return to address any concerns you may have. Our office will be reaching out to you directly to discuss how we can rectify the situation and ensure your complete satisfaction. Once again, we appreciate your feedback and the opportunity to improve our service. Please don't hesitate to contact us if you have any further questions or concerns.
O'Brian Nichol
O'Brian Nichol
2024.03.27
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
I had another duct cleaning by this company yesterday and like before they were very professional, polite and knowledgeable. They answered all my questions and explained the duct cleaning process to me. I definetley feel the difference in my home and I feel that the air is cleaner. Thanks again National Duct/Power Vac
Reply from National Duct Toronto 2022.02.06
We truly appreciate the kind words, O'Brian, and we'd like to thank you for choosing National Duct for you and your home. We can't wait to see you again soon, and we hope you have a great day!
Ravi Sinanan
Ravi Sinanan
2024.03.24
This is NOT one of those sketchy duct cleaning companies!! From the start the transparency with the costs and details of what how the perform the services over the phone was amazing. They were very flexible with me since I had to move the appointment from the original scheduled date with no problems. On the day they showed up the tech walked through my home to learn where things were. There was no upselling or trying to get more than what was quoted. The tech was a very nice gentleman (Aashish) and he took the time to ask/answer any questions I had before the service started. We had recently purchased a house that had dirty ducts (filled with reno dust & previous animal hair) and they service was able to clean it all out. I also requested the sanitization option since there was an odor in the home. The smell from the product (Benefect) took about a day to dissipate. After the sanitation and cleaning the odor in the home was gone which was amazing. At the end again the cost quoted was what I paid. They did mention on the first call the only reason the price would change is if I decide to add services or if the number of vents provided was incorrect. At the end of the service the amount quoted was the same amount I paid. I would definitely use this company again in the future. Thank you!
Paul Higgins
Paul Higgins
2024.03.16
Extremely efficient in their process. Our technian Sebastian was very friendly and explained their process of cleaning our ducts as well as our dryer vent system. I would highly recommend this company.
William Goslett
William Goslett
2024.03.14
Ishmael was a very well mannered and thorough person to work with. He was polite and knew exactly what he wanted to get done. I didn't follow him around the house but I did show him where everything was in a quick walk about. From there he took over. He said the vents were pretty clean as it was. Marissa in your office was also a pleasure to deal with.Again, well mannered and efficient.Overall, it was quick, efficient and easy to deal with. I see no reason to every go anywhere else. Bill PS- I didn't even notice the sign across the street as it emphasizes a different name the what I found in the directory.
Mitzi Sorokolit
Mitzi Sorokolit
2024.03.12
Did a great job and very nice to work with
Comeau Comeau
Comeau Comeau
2024.03.07
We had a technician come in and clean our ducts. They did a fantastic job and were very through. Thanks!
Colleen Wing
Colleen Wing
2024.02.27
Very efficient & professional
Patricia Graffe
Patricia Graffe
2024.02.26
Service was very easy to schedule, prompt communication, they were very clear on what was being done, the cost and payment methods. Jordan was on time, friendly and professional, and I'm happy to report that the dryer time has gone down considerably. Overall great service, I would definitely recommend.
Kate Daters
Kate Daters
2024.02.26
Great service! Easy to book and technician was excellent!
Mike Boucher
Mike Boucher
2024.02.10
Professional Service. Recommend this company if you are looking for Duct Cleaning Services
Reply from National Duct Toronto 2024.02.25
Hi Mike, Thank you for choosing us at National Duct Hamilton for your air duct cleaning needs. We're thrilled to hear that you had a great experience!
glenn sargent
glenn sargent
2024.02.09
Arrived on time, removed shoes at door. Very clean and polite. Great job
Reply from National Duct Toronto 2024.02.25
Hi Glenn, We're glad to hear that you had a wonderful experience with our air duct cleaning service at National Duct Hamilton. Your satisfaction is our top priority!
John Booth
John Booth
2024.02.09
Our first appointment was aborted by our service man, Jordan, when he saw where the vacuum hose was going to have to go. He had been on a commercial site and the hose was muddy. We appreciated his call. Next our appointment was immediately rescheduled. We appreciated this too. Finally, Jordan was an efficient, friendly and effective serviceman. We are very happy with the overall experience. I gladly recommend Power Vac and Jordan.
Reply from National Duct Toronto 2024.02.25
Hi John, Thank you for selecting our air duct cleaning service at National Duct Toronto. Your feedback is invaluable, and we're delighted to hear that you enjoyed it.
John Booth
John Booth
2024.02.02
Jordan was very personable and extremely efficient. He cared for our home like it was his own. Thanks Jordan.
Reply from National Duct Toronto 2024.02.25
Hi John, Thanks for choosing us at National Duct Hamilton for your air duct cleaning needs and for sharing your feedback. We look forward to serving you again soon!
phil esposito
phil esposito
2024.02.02
Reply from National Duct Toronto 2024.02.25
Hi Phil, We're glad to hear that you had a wonderful experience with our air duct cleaning service at National Duct Hamilton. Your satisfaction is our top priority!
James S
James S
2024.02.01
2 months after cleaning my ceiling fans were full of dust as well as dust on furniture everywhere. horrible job do not hire them
Reply from National Duct Toronto 2024.02.02
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We take pride in our work, and it's disheartening to hear about your recent concerns. To address this issue, we'd like to assure you that our services come with a 1-year warranty. We stand by the quality of our work and would be more than happy to rectify the situation by scheduling a follow-up appointment to inspect and re-clean the system . However, we're unable to locate your specific case as your review didn't include a full name. To proceed, could you please reach out to us directly with more details so that we can promptly address your concerns and schedule a convenient time for the follow-up service? Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Best Regards, National Duct Toronto
Gweneth McArton
Gweneth McArton
2024.02.01
Excellent work - thorough and neat. Highly recommend. Thank you Jordyn!
Reply from National Duct Toronto 2024.02.25
Hi Gweneth, Thank you for selecting our air duct cleaning service at National Duct Hamilton. Your feedback is invaluable, and we're delighted to hear that you enjoyed it.