MyOwn Tel Reviews

Ashleigh 2026.04.01

     

From the moment I called on Monday for issues with my internet to today when it was fixed, I've had nothing but wonderful help. They organised a technician to come out and even contacted me after the job was done to make sure everything was working again. Can not thank them enough for their help and support through the process of fixing the internet issues

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Reply from MyOwn Tel

Hi Ashleigh,

We really appreciate you taking the time to share your feedback.

It’s great to hear the team was able to step in quickly, organise the technician, and follow through to make sure everything was working properly. Staying on top of the job and keeping things moving is exactly what we aim for, especially when you’re dealing with an internet issue.

Thanks again for your kind words. We’re glad we could get everything sorted for you.

Thanks,
Chris

periklis panidis 2026.03.21

     

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Reply from MyOwn Tel

Hi Periklis,
Thanks for your 5 star rating, we really appreciate it!

Cheers,
Chris

Marini Guthrey 2026.03.03

     

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Reply from MyOwn Tel

Hi Marini,

Thanks for rating us 5 stars, we really appreciate it!

Cheers,
Chris

Harry de Guzman 2026.02.25

     

It has been 6 days now and our internet is still not fixed/activated. They keep on providing vague reasons but no timeline on when it will be resolved. To date, we are still paying for 2 providers but can't use either due to the poor installation service of MyOwn Tel. Will you guys cover all consequential losses incurred? We don't even get a proactive update, we keep calling daily only to get a generic update that it is being escalated. I don't care what level of escalations you have internally or who the 3rd party providers you have dependencies on. It is your responsibility to ensure your customer gets the services they paid for by ensuring all your providers live up to your service requirements.

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Karen Walters 2026.02.16

     

Jake was amazing! Wonderful communication.

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Reply from MyOwn Tel

Hi Karen,

Thank you so much for taking the time to share your feedback. We’re really pleased to hear you had such a positive experience and that the communication stood out. Clear, helpful support is exactly what we aim to deliver.

Jake will be thrilled to know he made such a strong impression. We’ll be sure to pass this on to him.

Thanks,
Chris

Kate Cook 2026.02.06

     

I have been a customer of MyOwn Tel for 6 years. During this time I have always been provided exemplary service. Today I required a little extra assistance getting a new router connected. I contacted the technicians and my call was answered immediately by Jake A who guided me though the process with such great patience and went above and beyond in customer service. Thank you kindly Jake, you made a difficult task a pleasure.

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Reply from MyOwn Tel

Hi Kate,

Thanks so much for taking the time to leave a 5-star review and for being with MyOwn Tel for the past six years. We really appreciate your continued support.

It’s great to hear Jake was able to step in quickly and guide you through getting the new router connected, especially making what could have been a frustrating task a smooth one. We’ll be sure to pass your kind words on to him.

Thanks again for your feedback and for choosing MyOwn Tel.

Cheers,
Chris

Karen Listama 2026.01.30

     

We have found Jake to be very patient with us every time we have spoken with him over the phone, we were very grateful as we have limited knowledge with internet connects, Jake was always polite and explains the terminology extremely well. Our internet was up and running no time. Myown Tel you have a wonderful employee in Jake.

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Reply from MyOwn Tel 2026.02.01

Hi Karen, thank you for the lovely feedback and for taking the time to share your experience.

It’s great to hear that Jake was patient, clear, and able to explain everything in a way that made things easier, especially when dealing with internet technicalities. We know how important that clarity is.

We’re also glad to hear your internet was up and running in no time. Feedback like this means a lot, and we’ll be sure to pass your kind words on to Jake.

Cheers,
Chris

Josie T 2026.01.05

     

Thank you, Jake, you were extremely helpful today when re-connecting my Wi-Fi in the new house, you called me back and resolved the issue quickly.

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Reply from MyOwn Tel 2026.01.06

Thanks so much for the lovely feedback, Josie.
We’re glad to hear Jake was able to help reconnect your Wi-Fi and get everything sorted quickly in your new home. We’ll be sure to pass this on to him.

Cheers,
Chris

Jade J 2026.01.04

     

Good and easy going, straight forward conversation about the problem - with patience and laughs at my frustrations. Jake - you're going places but please please stay at Myowntel

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Reply from MyOwn Tel 2026.01.05

Thanks so much for the lovely review, Jade.

We’re really glad to hear the experience was straightforward and that Jake was able to help talk things through with patience and a bit of humour. We know how frustrating these things can be, so it’s great to hear he helped make it easier.

We’ll be sure to pass this on to Jake, and we’ll definitely try to keep him right where he is.

Cheers,
Chris

Sandy Najjar 2025.12.18

     

Very bad everything : Servies Team support They don’t care about any thing just taking the bill and no one care about the client

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Reply from MyOwn Tel 2025.12.18

Hi Sandy, thanks for your feedback. We’re sorry to hear you’ve had a poor experience. At the moment, we can’t locate an account under this name in our system, so we’re unable to look into what happened from the review alone.

If you could please contact our team directly with your account details by either calling 133 002, or emailing billing@myowntel.net.au, we'd like to work with you to resolve any issues you may have.

Thanks,
Chris

Frosty Stars 2025.12.12

     

Stay away like the plague

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Reply from MyOwn Tel 2025.12.15

Hi there,
We’re sorry to hear you’ve had a negative experience. At this stage, we’re unable to locate an account or service interaction associated with this name, which makes it difficult for us to understand what’s led to this feedback.

We take all feedback seriously and would genuinely like the opportunity to look into this further and resolve any issues you may have encountered. Please contact us directly so we can review the details and assist accordingly.

Thank you,
Nick V
Service Delivery Manager

Marie Manning 2025.12.03

     

Very good service and quick response - thankyou Tommy.

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Reply from MyOwn Tel 2025.12.03

Hi Marie,

Thanks so much for the wonderful review! Really glad to hear Tommy was able to help and provide a quick response.

Cheers,
Chris

Paul Nitschmann 2025.11.14

     

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Reney 2025.10.25

     

You know I got upset when my wi-fi went off. What happened was something out of your control but with your assistance, my wi-fi is back on again. Thank you Jake 😊. It's much appreciated.

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Reply from MyOwn Tel 2025.10.26

Thanks heaps, Reney! Really glad Jake could sort things out and get you back online again. Appreciate the kind words and patience.

Cheers,
Chris

B T 2025.10.21

     

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Alexandra Crettenden 2025.09.08

     

Great local support

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Reply from MyOwn Tel 2025.09.10

Hi Alexandra,
Thank you so much for your review! We’re really glad to know our local team made a difference for you. We appreciate your support and are proud to be your provider.

Cheers,
Chris

Reece Woods 2025.08.26

     

Seamless install experience, prompt customer service and a great plan at a great price.

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Reply from MyOwn Tel

Thanks so much for your review, Reece! We’re thrilled to hear your install went smoothly and that you’re happy with both the service and your plan. Our team works hard to keep things simple and reliable, and it’s great to know that’s coming through. We look forward to keeping you connected!

Cheers,
Chris

Chris Scott 2025.08.11

     

Excellent service. Responsive staff. I am a long term customer.

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Reply from MyOwn Tel 2025.08.11

Hi Chris,

Thanks for your continued support and for sharing such positive feedback. We’re glad to know our service and team have met your expectations over the years.

Cheers,
Chris

Irene Strydom 2025.08.08

     

Since the first call to this company, it has all been positive. I highly recommend them. Thank you for your great service.

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Reply from MyOwn Tel 2023.07.11

Thanks so much for your 5-star review Irene. We love happy customers :)

Brian Phillis 2025.08.03

     

I had a change of email address and I emailed One Tel to advise. They carried out the change immediately and then sent me an email confirmation. They are always 10/10.

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Reply from MyOwn Tel 2025.08.04

Hi Brian,
Thanks for the glowing review! We're so pleased to hear the update was handled quickly and smoothly. Appreciate your continued support and kind words – it means a lot to the team.

Cheers,
Chris