This company is a fraud! False advertising! They say if you refer friends they give you a $20 credit through the referral link. I did this with two friends while it gave them the discount of 35% at point of sale they never gave me the $20 credit for each! I emailed them the proof that I referred them and they still don't provide the credit ! Terrible customer service! *****!
I purchased Musely Facial Hair Cream with the expectation that it would reduce or at least slow down facial hair growth, as advertised. Unfortunately, after following the application instructions meticulously for several weeks, I have seen absolutely no results. There has been no reduction in the thickness, amount, or growth rate of my facial hair.I am extremely disappointed with this product, as it did not perform as promised. I feel misled by the advertising and claims made by Musely. Not only was this a waste of my money, but also my time and effort in trying a solution that ultimately failed.I would like to formally express my dissatisfaction and request Musely reconsider how they market this product. It's important that consumers are not given false hope or expectations when purchasing a product that claims to deliver results. I would not recommend this product to anyone seeking effective facial hair reduction and would advise others to be cautious when considering this purchase.
* you should be able to speak to a live agent!! I wasted so much time waiting for responses, w a simple question. Things got very complicated/ multiple emails! **************** model sucks! Exchanging profits for quality customer srvce! Take money out of your IT Software money and take care of your clients!!!
The products are amazing but no one will follow up on paid lost orders. This is terrible! Someone finally replied but 3 days later still no reply. I have almost every product of theres and have always been patient with old products (where the product t appears gritty or *******), ***** in shipment. This time it has became and inconvenience. I have attached pictures of my order and experience. I hate to do this but I e paid for product and havent *** hasnt even recd the package yet. An update would be nice
An online order through the app that I didnt finalize, went through. Business refused to give me a refund. The reason I didnt finalize the purchase is that their discount code didnt work. When I contacted support later on, they offered store credit instead of a refund for the discount that I was supposed to get.
They refilled a prescription that their doctor recommended a different one, so I got charged for both !!! They refused to honor any refund and offered to cover the cost for a refill of the medication that the doctor did NOT recommend. Clearly it is all automated and their is no real people reviewing these prescriptions at all.
I recently left a review on trust pilot outlining a negative experience. Essentially orders were filled without my authorization, it was impossible to get in touch with customer service, and that my order was delayed for over two weeks before being cancelled without my confirmation.Musely reported my review, and from what I can see, many others. I used no profanity, I made no threats, I speculated that so many consumers have been wronged there was grounds to take legal action. I believe this is why it was flagged, and it discourages consumers from standing up against unethical business practices. Im extremely disappointed that instead of responding, they flagged it so others will not have access to information that will help them make an informed decision before purchasing.
This company is total garbage , I'm going to expose them big time on social media , their customer service is a joke ,they can't follow basic instructions . I told these people that I don't want the hassle of going online doing auto refills for my bi- monthly prescriptions...they said no problem we'll do the auto refill on our end. Then a week before my prescription was to be filled they send me an email stating that I need to do an auto refill online. I sent an emails almost 8 days ago and still no reply. Stay away from ******.
Absolutely a scam Id say. I dont know what they actually put in the products the sell at such a high price, but its disgusting, doesnt work and the dispensers broke or werent properly filled. Also, the photos you upload arent private.
Do Not Buy this product for your safety!!!!! They grossly undersell the side effects of the product until AFTER you purchase and cannot get a refund. I'm not sure who best to talk to about this but j figure this is the best start, perhaps law enforcement is next. That said, please read the exact verbiage when I received my supposedly non refundable package on a medication that a "doctor" prescribed for me: Minoxidil (which apparently has a black label warning but they don't tell you that of course when you buy it) "This drug may cause very bad heart-related side effects. This includes chest pain that gets worse. This drug is only for use when blood pressure is not controlled by other drugs. Talk with the doctor. You will need to take this drug with certain other drugs to prevent side effects. Talk with your doctor. ********** this drug will need to be started in a hospital where you will be closely monitored. Talk with your doctor." THIS IS VERBATIM IN THE TINIEST FONT THEY COULD USE.Keep in mind, this medication was the first thing prescribed to me and they hand it out like candy. This is a disgusting company and they are going to seriously hurt people.
My prescription still in the preshipment process since May 31st. It has been a month and I have not obtain my prescription. I have contacted them in three occasions and the same generic message stating that "the pharmacy is experiencing unforeseen delays" is being sent. I would gladly appreciate if someone can provide me with an accurate answer.
Avoid like the plague!I am in my 40s and have reached the age where I need more advanced skincare. I also have a chronic illness for which I take immune suppressants.I chose to try Musely based on them saying a Board certified dermatologist would review my medical history before any Rx skincare could be ordered.I am a complex case, medically, with many prescriptions and symptoms that could contraindicate what products I could use safely.When I put all of my medical information into their system, I was approved for 3 products within SECONDS. There is absolutely no way a human doctor reviewed my information this quickly, and there was never any discussion or online chat about my symptoms or medical issues. Just an immediate, blanket approval.They tell you they create custom formulas, but again, my products shipped out the same day. Impossible for this to be custom-filled so quickly given the volume of orders they process.Still, I wanted to give the creams a try and figured I would bring them to my doctor for her approval.Although my doctor said that these products are safe for me to use, she also said the amount of active estriol is so low it will likely make no difference.I began using them anyway, hoping for the best, but the texture and smell of the product was putrid. The worst was the face formula - a brownish oil that smelled so bad even my dog didnt want to sit next to me that night. I tried to call to see if the product may have gotten heat damaged in transit, but they said this is the texture of this formula. I asked for a refund because I cant use it - it is so gross the smell makes me nauseous. No refund, because it is a custom Rx product. The only way to get their money-back guarantee is to use the product for 60 days and keep an ongoing log with one of their nurses, which I cannot do.They then make it complicated to figure out how to close your account and will try to get you to pause shipments instead.Unethical liars all around.
Buyer Beware. I ordered over a month ago and my product still has not shipped. Get the same line from customer service every time that they are behind and nothing else. Of course they charge right away. I will be contacting my credit card cimpsny S this is fraud.
I am a new customer to ********************** and I wish that I had read these reviews before purchasing. I placed my order on 5/28/24 and a shipping label was created 5/30/24. Nothing has happened since. I have emailed and all customer service will tell me that this is not the norm, but it seems like it is. They do not offer any solutions and can not tell me when my order will be shipped. I want the products I ordered or a full refund.
Environment makes shippers feel like nothing but a warm body. No one seems to care if you return the mext shift or want a future with the company
Work is easy but overwhelming. Shippers are like nobodies that can all be replaced.Never thanked.No morale.Never got raise while other department did. Pros: Free lunch Monday (first come first serve regardless of how busy you are). Snacks. Cons: Treated like a warm body so no one learns your name, Never had evaluation or discussion about anything with managers the entire time, Didn't get promised raise, Shipper equipment was all broken, Didn't know if you'll have a work station, Manager who never talked to the team, No proper training or HR to go to, Manager who you couldn't go to, Managers openly talking about my coworkers personal problems yet never told us anything, Management family members who distract or don't follow procedures like the rest of the team
They keep charging my credit card and I didnt received the last order, their products doesnt work I want my money back. Try to contact them many times ver hard to get a response.
I tried several times to change my prescription online but their website would not allow me to make the change! They have generic choices to choose from and there is never a live person to talk to. Everything has to be done online where they force you to make choices. And when they finally send an email, they are very rude and as mentioned in another review, clearly do not care about their reputation any more than they care about their patients!BEWARE!! Because, whenever you can not speak to a live person, it is usually a company that just wants to take your money. And that is exactly what Musely is! Please do not do business with them!! You will regret it if you do!
The product I ordered was received and the pump did not work. I received instructions on how to fix it. It stopped working and I fixed it again and nothing is coming out. I used as directed and the product is already depleted before 60 days. I am not satisfied with this product and they have no customer service. you have to email and then you get answers back telling you to submit a video proving that the product doesnt work. They do not stand behind their product and I want a refund. I should not have to repeatedly prime the pump and email customer service to get a product to dispense.
I have placed an order with Musely on March 25th and as of April 5th, my package is still awaiting shipment label at ***** I have contacted their customer service to which they told me that the prescriptions can take 3-7 business days to compound. This information is nowhere on the website. In fact, my estimated arrival date for my package is April 2nd and the package still hasnt shipped. The *** section mentions nothing about requiring additional business days to compound. After reading other reviews, I can now see that this is a running pattern with Musely. Their customer service is non-existent and you will days at a time for an email reply. I will be requesting a chargeback with my card company as I can no longer wait for a prescription that should have been filled by now.
Verified Company
Verified
