MPH Drains

www.mphdrainservices.co.uk

MPH Drains Reviews

Good rating
4.4
57 reviews Verified
MPH Drains
%title%

%offer%

Reviews ( 57 ) 4.4

deganwy berths
deganwy berths
2024.05.24
What an excellent service. Kyle was punctual professional and he and his colleague were really very helpful. Great knowledge good customer care and I'd strongly recommend this firm
Anne Critchell
Anne Critchell
2024.05.20
Joel and his partner in crime were prompt, polite and very helpful! Kept us informed from start to finish and will not hesitate to recommend to anyone needing drain services. Thanks again guys x
Reply from MPH Drains 2024.05.23
Good afternoon Mrs Critchell, We would like to thank you for your custom and for taking the time to review our services. I will be sure to pass your comments on to Joel and the rest of the team. Please feel free to contact us if you require any further assistance. Best regards MPH Drain Services
David Hickman
David Hickman
2024.05.11
Ajay Blackley was superb. He has a professional attitude and sorted out our drain blockage efficiently. Very impressed. Thank you.
Reply from MPH Drains 2024.05.23
Good Afternoon Mr Hickman, We would like to thank you for your custom and your kind review. I will be sure to pass your comments on to Ajay and the rest of the team. Please feel free to contact us if you require any further assistance. Best regards MPH Drain Services
Tania Marsden
Tania Marsden
2024.04.26
Connor I hope I have name. Professional and explained everything. Still have an issue but kindly reported to Yorkshire water himself. From initial call to having someone come round so quick. Thank you
Reply from MPH Drains 2024.05.23
Good afternoon Mrs Tania, We would like to thank you and for taking the time to review our services and I will be sure to let conner and the team now. If you require any assistance in the future please feel free to contact us. Best regards MPH Team
Billy Kirby
Billy Kirby
2024.03.19
Very professional and courteous, arrived on time, provided sound advice and an efficient service. Thank you
Reply from MPH Drains 2024.03.19
Good afternoon Mr Kirby, I would like to thank you for your custom and for taking the time to review our services. I'm glad you are happy with the work carried out and I will be sure to pass your comments on to our engineer and office team. If you require any assistance in the future, please feel free to contact us. Best regards MPH operations Team.
Rowan Elizabeth
Rowan Elizabeth
2024.02.20
Did not turn up on the day, when we rang to check they claimed to have phoned up to change the day but this was not the case. Rearranged for the next day where they were over an hour late. The workmen who did the job however were great, just issues with booking and communication.
Reply from MPH Drains 2024.03.07
Good morning Rowan, I'm sorry to hear you were not fully satisfied with your experience with our company, While we strive to attend every appointment on time unfortunately on the odd occasion we do miss the mark. You should have been contacted and if this has not happened I can only apologise and assure you that I will look in to where the breakdown has occurred so that we can improve our practice in the future. If you would like to discuss this further please feel ree to contact us directly on 01132822511. MPH Operations.
Fiona Mellor
Fiona Mellor
2024.02.17
I have been struggling for months to find anyone to come out to look at my drains because of a smell I was getting inside the house, I tried several companies who didn’t want to know, MPH came out within a week of me contacting them, they identified the problem, talked my husband and I through the issue, showed us the camera footage and said they could fix it. We received our quote within days and a week later they returned to complete the work. They carried out the work to a very standard, and I am thrilled, especially as my house doesn’t have a smell in the lower level anymore, Tony and the guys were phenomenal I am so pleased I found them as company and I hope to use them again in the future on another job. I would highly recommend MPH for any drain work, and Thank you again.
Reply from MPH Drains 2024.02.19
Good morning Mrs Mellor, We would like to thank you for your custom and your kind review. I will be sure to pass your comments on to Tony and the rest of the team. Please feel free to contact us if you require any further assistance. Best regards MPH Drain Services
STEVE TERRY
STEVE TERRY
2024.02.16
I made a call they came out same day got my report an hour later Now that’s what I call service . On a nice note the two lads who came to do the survey could not have been more pleasant
Reply from MPH Drains 2024.02.19
Good morning Mr Terry, We would like to thank you for taking the time to write a review and will pass on your comments to the team. If you need any assistance in the future please feel free to contact us. Best regards MPH Drain Services.
james beadsworth
james beadsworth
2024.02.14
Reply from MPH Drains 2024.02.19
Good morning Mr Beadsworth, Thank you for your review and should you need any further assistance in the future please feel free to contact us. Best regards MPH Drain Services
Martin Chapman
Martin Chapman
2024.02.09
Joel was absolutely brilliant, found the issue quickly and removed blockage. Polite and chatty individual. Many thanks Martin
Reply from MPH Drains 2024.02.19
Good morning Mr Chapman, Thank you for your custom and for taking the time to leave us a review. We will pass your comments on to Joel and the rest of the team. If you need any further assistance in the future please feel free to contact us. Best regards MO+PH Drain Services
Helen Hacking
Helen Hacking
2024.02.09
Reply from MPH Drains 2024.02.19
Good morning Mrs Hacking, Thank you for your review and should you require any assistance in the future please feel free to contact us . Best regards MPH Drain Services.
Frank Wood
Frank Wood
2024.02.07
I would highly recommend this company. Joel who is a credit to MPH services persevered and sorted out our well overflow over three visits Root cutting and camera equipment were used and nothing was too much trouble for this gentleman who I wouldn’t hesitate to employ if I was still in business.Very well done MPH and Thankyou.
Reply from MPH Drains 2024.02.19
Good morning Mr Wood, we would like to thank you for your custom and for your kind review. We will pass your comments on to Joel and the rest of the team. If you need any further assistance in the future please feel free to contact us. Best regards MPH Drain Services
David Hart
David Hart
2024.01.11
MPH addressed some complex problems in our drainage system that other companies had shied away from. MPH straightened some underground piping, removed blocking roots and re-lined sections of piping - all several metres below the earth surface. They were highly professional, extremely expert and kept us fully advised of the procedures they were implementing. This is a highly professional company with really experienced engineers and we are very appreciative of their service.
Reply from MPH Drains 2024.02.19
Good morning Mr Hart, We would like to thank you for your custom and for your review. We will pass your comments on to Kyle and the rest of the team and if you require any further assistance in the future please feel free to contact us. Best regards MH Drain Services
Jayne Beresford
Jayne Beresford
2023.10.16
Advertised as local but in a different county. Charged travelling time. Bought goods on account from Jewson (so would have got a discount) then added a 22.5% mark up on the full price. Charged £190.20 per hour labour. Cost nearly £3k for a day and half work with little materials cost. Complained to company who think the charges are acceptable. Complained to Checkatrade in April and after numerous emails & telephone calls, they now tell me that the company have not responded to them but they have done nothing wrong so won't break the affiliation. MPH will continue to pay a fee to affiliate to Checkatrade & the public will continue to be ripped off. Avoid!!!!!!
Reply from MPH Drains 2023.11.07
Dear Jayne, Thank you for your patience as we address the concerns you've raised in your review. We understand that the breakdown of costs and the way services are charged can sometimes be a point of confusion. It's important to us that we clarify our pricing structure and the factors that contribute to it: Quoted Work: The quotation provided and accepted prior to the commencement of work reflects not only the time that will be spent on the job but also the years of expertise required to perform the work to a high standard. In our industry, the value delivered by a service often goes beyond the hours logged—it's about the quality, efficiency and skill brought to the task. Experience and Expertise: Our pricing is reflective of the depth of experience our team brings to each job. This expertise ensures that work is completed correctly, safely, and in a timely manner, which can ultimately save costs that might arise from less experienced handling of a project. We are committed to providing our customers with transparent and fair pricing and we regret any misunderstanding that has occurred in this instance. We believe in the quality of our work and the fairness of our quotes, which are designed to cover the full scope of the service provided, including the expertise of our team. We would welcome the opportunity to discuss this further with you and address any remaining concerns you may have. Please feel free to contact us, where we can ensure your feedback is heard and acted upon. Thank you for bringing your concerns to our attention and we look forward to the opportunity to resolve them. Kind regards, The MPH Drain Services team
Emily Black
Emily Black
2023.10.03
Lads did an amazing job today at my flat in Pontefract this morning. They were friendly and efficient. Thank you so much.
Martha Khan
Martha Khan
2023.09.06
The engineer was very helpful and cleared our blockage quick. Overall very good service and would recommend
Pat Bradshaw
Pat Bradshaw
2023.06.13
Recently used MPH Drain Services for one of our primary schools which has been suffering with extensive issues due to root ingress and several sections which have dropped. We had Colin attend for initial site survey and emergency unblocking works which were completed efficiently with minimum disruption to school business. We then had Colin attend for the root cutting and drain lining works over 4 days in the recent half term. All completed on time with success. Great communication & service, highly recommended, with special thanks to Colin himself. Regards, Patrick Bradshaw SMAT, Barnsley.
Michelle James
Michelle James
2023.04.18
Absolutely shocking service do NOT use these people. They want to come out do a job then come back and do the same job again and charge you again. Disgusting company. NO star rating from us but won’t allow us too so a very begrudging 1 star 🤦‍♂️
Nic Hart
Nic Hart
2023.01.21
Very good service from mph in particular Joel! We had a blocked drain that due to the design of our building was causing lots of problems. With other plumbers we've had it felt as if they just seemed to do the basics and if it was working a bit better then they considered the job done. With MPH it felt like they were doing their best to get the issue properly sorted. Would definitely recommend!
Mick Leach
Mick Leach
2023.01.16
Very helpful and professional service. I was very happy.