www.morleygardens.co

https://www.morleygardens.co/ Reviews

Excellent rating
4.7
23 reviews Verified
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Reviews ( 23 ) 4.7

2024.05.16
Verified
Garden shed replacement, clearance & planting We have a small London garden. The project involved dismantling and removing an old garden shed, building a concrete foundation and putting up a new shed. The team also cleared down some old shrubbery, made good the back wall alongside the shed and built a new bespoke trellis, and finally added some new planting. Robert visited initially and advised on options, and recommended a shed supplier with whom they normally work. The work was carried out by Jurijs and team, who did a great job. Access to the site was awkward (via a side alley and neighbours' gardens), and they took that completely in their stride. They checked back with us on requirements where necessary, WhatsApp'd photos on progress to us and back to the office throughout the job, cleared all the rubbish and left the area immaculate. Keely in the office was also very helpful, keeping us posted when delivery of the shed was delayed, and fitting us around other projects when we had to adjust timings. I'm sure there are considerably cheaper alternatives out there, but the customer service was great, the work was completed to a high standard, and we are very happy with the results.
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2024.01.27
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Great work and excellent comms After a long search for a landscaper that can help transform our garden, we went with Morley Garden impressed by how enthusiastic and passionate Robert is about anything garden related. Communications were excellent, Rob and team set up WhatsApp group to discuss design and share sample pictures, and when the project begins, daily updates on progress via WhatsApp too. Quality of work is excellent, Rob and team were here everyday even when it’s freezing cold or raining to get things moving. We are very happy with what the team built for us.
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2024.01.18
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Very happy Very good communication, a fair quote and the work was done (sourcing and fitting a new secure gate for the back garden) swiftly to a good standard. I was very pleased.
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2024.01.15
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Patio Morley Gardens did a brilliant and very professional job building a patio for us and we're really really happy with the result. Everything just worked and it's clear to us that that's not an accident but a result of how they do business. Their communication with us and with each other was excellent. They told us exactly what would happen when, and then it did happen. The office manager came for a site visit on what was a relatively short job. They set up a WhatsApp group for the job where the team of two on site could post pictures of their progress and where questions could be easily answered. They showed great attention to detail. They thought a lot about levels and drainage, and have built a patio where water neither pools on the patio nor gushes onto the grass, but mostly drains away into the discrete drainage channels they put in around the edge of the house. The two-man team was lovely and were always happy to answer any questions or make slight changes as the work progressed. We don't have side access so they had to bring everything through the house, but they were easy to have around and minimised the disruption. We've ended up with a patio that is exactly what we wanted and can't wait for the nicer weather to arrive so we can really enjoy it - and grateful that we got a discount for having it done at an unseasonal time of year. They weren't the cheapest quote we got, but I believe they will have ended up being the best value for money.
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2024.01.08
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Excellent Work Rob and Keely contacted me quickly after I got in touch in them and set up a site visit to come and discuss options. Rob immediately saw what I was hoping to achieve and more. He was very knowledgable and enthusiastic! His initial quote was more than i could afford to pay but we talked it through and managed to lower the price slightly to just slightly above my price range but I was willing to find the money as I believed Rob was the man for the job! I was planning to get a 6ft trellis fence built that would with stand my greyhound jumping up at the fence chasing squirrels and also a balcony structure at the back of the property. Rob managed to get his team to come to site on fairly short notice, they hand build a trellis structure which looks great but is also incredibly sturdy which is exactly what I needed. After this they started on the balcony/decking it was the height of summer the men who worked here worked very hard, long, hot days to get the job done on schedule and they did an amazing job. They were really friendly, I'm a woman who lives alone and I never once felt uncomfortable with any of them. Good, honest, hard workers! Keely who work for Rob in the office is also excellent, she rang me regularly to check in I was happy with the works, or communicate any late starts, early finished etc, she's wonderful to deal with. I highly recommend Morley Garden Homes! I will use them every time!
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2023.12.31
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Sub-standard work Robert visited our garden on 14/09/22 to provide a quote to repaint our decking, reduce a medium-sized tree to ground level, and general tidy of the garden. Robert initially quoted £2400. The quote was £200 above the other quotes. I agreed to proceed with Robert on the basis he matches the quote, which he agreed to. The work was organised to start on 15/10/22, however despite Robert viewing the garden and taking photos, the team were not prepared for the task of reducing the tree. As a result, the works were delayed until 04/11/23. The job was completed by 12/11/23 and we were initially happy with the work that had been done. After the decking had been painted, we did not use the decking during the winter months. After we began using the decking area in April'23, we began noticing patches of the decking fading (see photos). I contacted Robert on 17/05/23 with photos of the faded decking. Robert advised that the decking would require 2 further coats. When I questioned as to why I was not advised that the number of coats quoted was not enough, Robert failed to address the issue. We were only quoted to repaint the decking. Given the amount that was paid, it would be reasonable to expect the paint on the decking to last at least 2 years and not less than 6 months. I would have expected Robert to apply the two further coats to fix the previous work that was not completed to a suitable standard. I am disappointed by the lack of ownership by Robert and would not use Morley again
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Reply from https://www.morleygardens.co/ 2024.01.08
Good Morning R, It was nice to speak with you last week. We appreciate you taking the time to highlight the issues and discuss them over the phone. Just to confirm what we discussed over the phone, regarding your tree removal project being delayed, there was an additional risk factor that needed to be taken into account and we obviously needed to make sure the task was carried out with no risk of damage to any other near by structures or team members. On this rare occasion we will always take the decision to delay a project rather than take any unnecessary risks. Regarding the painting of the decking, whilst we tried to give you the best advice at the time and aimed to stay within your budget, it seems we have resulted in the finished project not being satisfactory to you and of the usual Morley Gardens standard of finish. For that we would like to apologise and as discussed with you, we will be sending a team member over to you this week to repaint the decking to bring it up to the usual Morley Garden Standard. Robert would then like to visit with you to confirm you are happy with the finished result. Many Thanks, Keely Holton Morley Office
2023.09.11
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A hardworking team who knew what they were doing and achieved what was required within an impressive timescale I wanted someone to remove my old back garden shed, including accumulated 'junk', and build me a brand new one. I could not have made a better decision than to ask Morley Gardens to undertake this work. The arrival of the team of workers with their toolboxes on the morning in question was like a planned SAS operation – they had clearly done this before. I was amazed to find that the entire contents of the old shed (and there was a lot!) had been removed from the garden within the first 30 minutes with the shed itself broken up and taken down within the next 30 minutes. Their entire time on site was a demonstration of how effective a hard-working group of young workers with a team ethos can be in achieving a task. I had concerns over how they were going to get the new shed components down my side passage as there was a panel across it containing telephone cabling which meant it could not be readily removed. In the event, I need not have worried as anything they could not get under it, they manually hauled between them over the top! Throughout their time on-site, I found the team friendly and helpful - nothing was too much trouble for them. Everything was surprisingly clean and tidy when they left, considering all the work undertaken Finally, unlike some other traders, I was impressed with their office administration function which was always available and dealt very professionally with all my enquiries in the run-up to the installation. A very satisfied customer
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2023.09.10
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Quality work, happy customers! The Morley Gardens team worked on our wonky, weed-filled back garden over a couple of weeks, levelling with a digger, moving several plants and some large trees to new locations, and creating raised beds with sleepers. They replaced and raised fences, doing this quickly and keeping our neighbours happy. The team were neat and tidy, clearing up each night and sharing progress photos. From start to finish they delivered great customer service, keeping in touch through the work and calling to check in on our thoughts, and giving advice on planting and lawn care. We're very happy with the results and would definitely recommend them.
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Reply from https://www.morleygardens.co/ 2023.09.12
Good Morning, Thank you for taking the time to write the review. Enjoy your new garden and we hope to work with you again in the future. Many thanks, Team Morley
2023.07.24
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Outstanding Experience with Morley Gardens I am truly impressed with the impeccable service I have received from Morley Gardens and their team. From the very first consultation, it was clear that Morley Gardens was a professional and customer-focused company. Robert took the time to understand my specific requirements and provide well-considered suggestions based on their experience. The workmen were professional, friendly, and highly skilled. They arrived punctually each day and kept the workspace clean and tidy throughout the project. The fence was meticulously built with keen attention to detail. I am delighted to say that the completed fence has exceeded my expectations. It has significantly enhanced the look of my property.
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Reply from https://www.morleygardens.co/ 2023.08.11
Thank you for your feedback, it is much appreciated. We are delighted you are so happy and you feel the work has enhanced your property. We hope to work with you again in the future. Thanks, Team Morley
2023.06.16
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London Garden Renewal Project I employed Morley Gardens to renew my small London back Garden in June 23. Robert and team were fantastic at costing out what could be done within my budget and time with no budget overruns. Work was completed exactly on time to an amazing standard -- I could not fault the workers at all. Polite, hard working (in very hot conditions), and cleaned up after themselves each day. Work completed for me included rebuilding a decaying back garden shed, weeding and removing rubbish, laying a new lawn, building edging to flower beds and finally power washing of patio. Could not recommend more highly.
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2023.06.14
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Fantastic from start to finish Just a great service all round. Rob contacted me and arranged a site visit soon after I reached out to Morley Gardens for a complete garden makeover, having seen a design of theirs I liked online and checked them out on Which? He was friendly, full of ideas and advice, and happy to go back and forth with the quote and project details until I’d settled on a plan that was right for me. The team that built the garden - it was mainly one chap as it is a fairly small garden - was brilliant: diligent and personable, always on time, careful to leave no mess and cause as little disruption as possible, completing the work to an exceptional standard. Even when slight changes were requested by me midway through the project these were accommodated in a friendly and efficient way. Materials arrived on time, the project was completed on schedule and budget, and communication with both Rob and the company office were excellent. The end result is a garden I love, a design that’s exactly what I was after, and with a brilliant standard of finish. Could hardly recommend these guys more.
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2023.06.06
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Meticulous, creative, reliable, friendly Robert Morley and his team are very friendly and professional. At our first consultation, Robert changed my half-formed ideas for the better with his interesting and useful suggestions. The front of the house was completely re-landscaped with a yew hedge, an ornamental tree, decorative plants and Scottish pebbles, making it modern and attractive. In the back garden, the team built a made-to-measure pergola and trellis, meticulously measuring and using a level and triangle at every stage. I was really happy with the team, all of whom were friendly, hard-working, self-sufficient and punctual. The work was done on schedule and to an approved budget. The communication was continuous and I really appreciated the project page on WhatsApp, where the team uploaded photos of their progress every day and where there was an opportunity for Q&A. You get a real personal service from this company, which I would gladly hire again. Many thanks to Robert, Keely, Jurij, Maris and the rest of the team!
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2023.06.06
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Very good work Had an opportunity to say what I wanted on the initial consultation visit. My spec and a quote were emailed to me promptly. The work was started within a fortnight. Very high standard and finish - suggested helpful changes I had not considered. All rubbish was taken away with minimum fuss. Trustworthy and efficient. Maybe not the cheapest quote you’d ever get but v high-quality work.
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2023.05.31
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Friendly, efficient and knowledgeable We got Morley Gardens to do a couple of jobs in our garden including replacing a lawn, knocking down an old brick flowerbed and replacing it with a new one. They kept us updated with their progress throughout the project (sending regular photos) and they were available to advise us on a few things afterwards. They did a great job, very knowledgeable and very a great bunch of people. I would thoroughly recommend them for any of your garden needs.
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2023.05.06
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Excellent multi-trade and gardening team Morley’s team were polite and professional. They strove to understand my plans for redesigning my garden and to provide the solutions, and were an absolute delight to work with. I am really grateful that the team had the expertise and provided the advice to meet with regulations and health and safety, taking care of workers, residents, neighbours. They were able to flex the plans we made to accommodate new tasks as they presented themselves. Robert has also taken on work for neighbours and I look forward us all achieving a really attractive and sustainable environment. Robert took seriously and worked with me in detail advising on the types of plants and trees to realise ambitious ideas for my small garden. Jjuri advised on necessary works to install a downpipe for a waterbutt, and did excellent work in a narrow space to install it. Viv is infallibly helpful and cheerful, a conscientious and experienced gardener who enjoys his work. Viv was committed to delivering the irrigation system, patiently overcoming hiccoughs; and equally invested in achieving the planting design, providing ideas and advice. Maric, Alex and another plumber all pitched in and worked hard. Keely with a wealth of knowledge weaves the office magic to make things happen. Everyone is very respectful of the customer and each other, communicate clearly keeping you in the loop, turn up on time and are keen to deliver the result. I am really pleased with the result and getting compliments from neighbours.
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2023.04.13
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High Quality and V friendly Rob was really responsive in the quote process with 2-3 site visits and plenty of coms. When we agreed a scope of works and price they were quick to get started. The guys on site (Viv and Louis) were friendly, easy to get along with guys and we were happy to have them in and around our house for the 2 weeks the job took. The end result was actually even better than we expected. You do get what you pay for and we will be using Morley again on future plans we have for our front and rear gardens.
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2023.03.17
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High quality, thorough work Rob and his team have done an amazing job in completely redesigning our front driveway. We have a large tree that was causing some old wooden barriers to buckle and they were at risk of collapse. Rob worked with us to design a solution that looks great and will be durable. Really pleased with the overall quality of the work and he has been very responsible when it came to some minor snagging points and has been back to put a plan together to sort them out. Highly recommend Rob and his team!
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2023.02.08
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Endorsement Reference I'd had water penetrating my kitchen wall for a while which had caused problems, such as plaster crumbling and plug sockets tripping. Morley Gardens spent time assessing what the problem was. They repointed the external wall, repaired and sealed the internal walls and repaired a pipe which was leaking. They also cut back my external decking.
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2023.02.08
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Endorsement Reference Garden paving and steps
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2023.02.08
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Endorsement Reference A range of hard landscaping was required, extending the drive by converting the front lawn into a parking space, installation of some fencing and a gate as well as creation of steps to an existing shed at the side of the house. But the most significant work was at the back of the property where a failing 1960s patio and sloping garden was replaced by a small level lawn, two large, level, retained planting areas and some large paved areas. Robert visited us several times to talk through our plans, measure up and provide quotations. One of the best things about the experience was the ability to modify the plan several times before the work started to arrive at an agreed price, but also to make some changes during the build. These changes were always accompanied by an updated schedule of costs, meaning there were no unpleasant surprises at the end
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