midlands carpet cleaners Reviews

Katherine Wood 2025.12.18

not recommends

I had a very disappointing and unprofessional experience with Midlands Carpet Cleaners, owned by Jermaine Johnson. From start to finish, the service was far below acceptable standards. The owner’s behavior was extremely rude and unprofessional, and at times his language was offensive and inappropriate. As a customer, I felt disrespected and uncomfortable due to his attitude and manner of speaking. The actual carpet cleaning work was messy and poorly done. The job lacked attention to detail, and the results did not match what was promised. Despite the low-quality work, I was shocked when he demanded an excessive amount of money, far more than what was initially discussed or reasonable for the service provided. There was no professionalism, no accountability, and no respect for the customer. Based on my experience, I cannot recommend Midlands Carpet Cleaners to anyone looking for reliable or respectful service. I strongly advise others to be cautious and consider other carpet cleaning companies that value professionalism, honesty, and customer satisfaction.

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Kris Maharaj 2025.11.20

recommends

I have just had them clean my carpets 6 bed house cleaned top to bottom carpets look good. Never cleaned them before 5 years

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Aimee Chandler 2024.12.27

recommends

with children and 3 rotties our carpets really needed a clean , with it being just after Xmas I didn't think I'd be able to get booked in, booked in with ease and a deposit , my god our carpets now look like we have had new ones put down ! impressed doesn't come close , prices are really good , good communication, bloke was lovely , told us about deep cleans and how often we should have them cleaned , will definitely be using them again, highly recommend them carpets look brand new and smell lovely will be back in June for another clean

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Reply from midlands carpet cleaners 2024.12.27

Hi, Aimee. Your feedback is highly appreciated. Thank you for the review!

Akash Sharma 2023.04.02

     

Verified

Fantastic service! Midlands carpet cleaners the guy is knowledgeable, friendly and makes sure everything is perfect!

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Reply from midlands carpet cleaners 2023.04.02

Thank u. Akash for your review. Glad u was happy with the service. Are technician is the best. Trademarking good blueprint for his business in a top quality service setting the standards very high for the future. Always here if you need us

Ashraf Ali 2023.04.02

     

Verified

MCC was very professional and fitted me in at short notice. Made an excellent job of cleaning my staircase carpet. The organic smell was beautiful and refreshing smell

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Reply from midlands carpet cleaners 2023.04.02

Hi Ashraf. Thanks for the review. This is a unique thing we are trying to implement going forward! If customer need it we can do it. we want to make the process it easy as possible, stress free. Always there if you need us

Gabriela Araujo Castilho 2023.04.02

     

Verified

Jermaine a life saver! I didn’t want my mum to find out that I’d spilt milk on the carpet, so Jermaine Responded fast and did an amazing job. You wouldn’t even know there had been a mark there Highly recommend!

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Reply from midlands carpet cleaners 2023.04.02

Always good to see a 5 star review from our customer, we give thanks to all of our customers and review. First class speedy response. we want to give all of our customers, help when they need it

Akash Dade 2023.03.30

     

Verified

Friendly and reliable service at a really good price. I was nervous as they were quite a bit cheaper than the other two quotes I had but I would definitely use them again and recommend them to others.

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Reply from midlands carpet cleaners 2023.02.15

Thank you. Akash For taking the time out to give us a five star review. Also we are happy u was pleased with the service you got today.. look forward to helping you in the future if you need anything else done. Don’t hesitate in contact us. Thanks again

Kerry Gallagher 2023.03.29

     

Verified

Would highly recommend very reliable… Would highly recommend very reliable had my carpets done today and my house smells amazing reasonable priced too definitely would use again

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Kerry! We're thrilled to hear you’re happy with the service and the fresh results. Your recommendation means a lot, and we look forward to helping you again in the future!

Shyne Dade 2023.03.28

     

Verified

Very quick and responsive. Polite and well mannered knew exactly what he was doing and explained the process. Thank you, Jermaine

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Reply from midlands carpet cleaners 2023.03.29

Thank you we appreciate your review. It’s a pleasure coming out and doing your carpet. Always here for you

Kirsty Price 2023.03.27

     

Verified

Friendly Friendly, reliable, professional and affordable cleaners and carpets were like brand new. Felt like was in showroom and I didn’t want to touch anything.

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Kirsty! We're thrilled you enjoyed the results and felt that way about your space. It's great to know our work left such a positive impression. Looking forward to helping you again!

Sara Ketley 2023.03.27

     

Verified

Brilliant cleaning I’ve have used these… Brilliant cleaning I’ve have used these people a few time and I would recommend

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Sara! We're so glad to hear you've had a great experience with us. Your recommendation means a lot, and we’re always here when you need us!

vikas dade 2023.03.25

     

Verified

Midlands carpet cleaners came out to my house which we just bought for the family in Alvechurch. They done eight rooms for us. previous tenants had cats, so we needed it refreshed. Jermaine and the team worked very hard. Highly recommend

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Reply from midlands carpet cleaners 2023.03.26

Thank u. It was are pleasure in helping u with your carpets clean. Now u can enjoying your beautiful home with fresh clean carpets. We are here for u if u need us

Shivam Jaiswal 2023.03.25

     

Verified

Mcc came out to clean my carpets on time and polite. I would like to say thank you to Jermaine and the team. They also use a organic treatment which was very fresh. Smelling lovely smells. I have a baby in the house so was pleased with this information.

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Reply from midlands carpet cleaners 2023.03.26

Thank you for your review glad you was happy with the service we strive for excellence we are always here for you in the future

James Alex 2023.03.25

     

Verified

Rex it solutions Jermaine, thank you for coming out to do my carpets. Very good job. Highly recommend

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Reply from midlands carpet cleaners 2025.03.20

Thank you for your kind words, James! We're delighted you're happy with the service and appreciate your recommendation.

Leah Tatlock 2023.03.24

     

Verified

Had my carpets cleaned Tuesday… Had my carpets cleaned Tuesday excellent service 👌perfect carpets now my house looks and smells nice and fresh highly recommended

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Leah! We're so glad to hear you're enjoying the fresh, clean feel of your carpets. Your recommendation means a lot to us!

Amanpreet Nandhra 2023.03.23

     

Verified

Came on time Really friendly and approachable Did a really good job Would 100% recommend!

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Reply from midlands carpet cleaners 2023.03.23

Thank you for taking the time out to do a review today. We appreciate it. And today’s job we use the bonnet clean with no chemicals, and the results was fantastic for the client always here for you

Tanish Kumar 2023.03.23

     

Verified

Great communication. Jermaine. Very professional . I’m happy with what he did. I will definitely use him again. And recommended to my family and friends.

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Reply from midlands carpet cleaners 2023.03.23

Thank you for doing our review communication is the key tell are client what we do, and what we use build your trust in us and are band.

Cheryl Gallagher 2023.03.23

     

Verified

Excellent service first time using… Excellent service first time using midlands carpet cleaners had my stairs carpet and 3 bedroom carpets cleaned Jermaine had them come up like brand knew. Fantastic value for money definitely recommend 100% be using again.

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Cheryl! We're thrilled you were happy with the results and Jermaine’s work. Your recommendation means a lot to us, and we look forward to helping you again in the future!

James Alex 2023.03.22

     

Verified

EXCELLENT WORK Jermaine!... EXCELLENT WORK Jermaine!.... Both for service and value for money They were prompt professional and were able to remove the Ink stains from the carpets... I would gladly recommend them to anyone THANKS again Jermaine

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Reply from midlands carpet cleaners 2025.03.20

Thank you, James! We're thrilled to hear Jermaine provided such excellent service. Your recommendation means a lot, and we're glad we could help with the ink stains.

ShivamD 2023.03.22

     

My experience with midlands carpet cleaners was exceptional. their team did the work, more than what I was having in my mind. cleanliness 100%

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Reply from midlands carpet cleaners 2025.03.20

Thank you, Shivam! We're thrilled to hear we exceeded your expectations. It's great to know you're happy with the results. Let us know if we can assist you again!