Verified Company
Castle come and hour after the party started even tho I was informed it would be there and hour early!
Then come early to collect!
Hired a jumping castle that wasn't connected when dropped off and my husband had to help set up! A popcorn maker and a cotton candy that never worked I used the QR code for instructions was the wrong machine then when called the number it was off! Asked for a refund as it cost $95 just for the cotton candy and I didn't get to use it and I never ever got responded too after 2 emails and a phone call -_- pathetic don't waste your money!
Reply from Warwick King
2026.03.14
Thank you for your rating. We take all feedback seriously, however we have been unable to match this review to any booking or customer in our records.
We'd welcome you to contact us directly with your booking details so we can look into this further. We are committed to providing excellent service to all of our customers and stand behind our reputation.
We'd welcome you to contact us directly with your booking details so we can look into this further. We are committed to providing excellent service to all of our customers and stand behind our reputation.
Jumping castle delivered and assembled as planned however 11 hours later no one has arrived or contacted us to collect it and due to rain it is still connected to OUR electricity and running. Delivered fairy floss machine with no ingredients and assured me they would be dropped off within the hour and that never occurred. I have called and emailed them all day with no response. Appalling service. Very disappointed in the service and lack of contact and response from this company
Reply from Warwick King
2026.03.14
Thank you for taking the time to leave this feedback, and we are truly sorry for the experience you had on what should have been a wonderful day.
We are deeply apologetic that our team failed to collect the jumping castle in a timely manner, leaving it running on your electricity well into the evening â that is completely unacceptable and unfair to you. We also sincerely apologise that the fairy floss machine was delivered without ingredients, and that the promised follow-up delivery never happened. We understand how frustrating and stressful that must have been, especially when you were trying to enjoy a special occasion.
Perhaps most importantly, we are sorry that your calls and emails went unanswered throughout the day. You deserved prompt, clear communication and we let you down on every front. There is no excuse for that level of unresponsiveness.
Please know that your experience has been taken very seriously and we are addressing these issues internally to make sure this does not happen to another customer. We are truly sorry for the stress and inconvenience caused, and we hope you'll accept our sincerest apologies.
We are deeply apologetic that our team failed to collect the jumping castle in a timely manner, leaving it running on your electricity well into the evening â that is completely unacceptable and unfair to you. We also sincerely apologise that the fairy floss machine was delivered without ingredients, and that the promised follow-up delivery never happened. We understand how frustrating and stressful that must have been, especially when you were trying to enjoy a special occasion.
Perhaps most importantly, we are sorry that your calls and emails went unanswered throughout the day. You deserved prompt, clear communication and we let you down on every front. There is no excuse for that level of unresponsiveness.
Please know that your experience has been taken very seriously and we are addressing these issues internally to make sure this does not happen to another customer. We are truly sorry for the stress and inconvenience caused, and we hope you'll accept our sincerest apologies.
Hired the bungee run. Not so good this time. Had hired the bungee run in past years for NYE celebrations with satisfaction. This year this one bungee run needs servicing. It did not come with the velcro token bean bags. The elastics were overstretched and needed changing. The velcro waist straps were not sticking and did not hold people.
Reply from Warwick King
2026.03.14
Thank you so much for taking the time to share your feedback, and for being such a loyal customer over the years â it truly means a lot to us.
We are so sorry that your NYE experience this year fell short of what you've come to expect from us. Hearing that the bean bags were missing, the elastics were overstretched, and the velcro waist straps weren't holding properly is really disappointing â we completely understand how that would have taken the shine off what should have been a fun celebration.
Please know that this is not the standard we hold ourselves to, and your experience has been taken seriously. The unit in question will be thoroughly inspected and serviced so that these issues are addressed before it goes out on hire again.
We genuinely appreciate you letting us know rather than simply walking away, and we hope that in time you'll give us the chance to show you the experience you deserve.
We are so sorry that your NYE experience this year fell short of what you've come to expect from us. Hearing that the bean bags were missing, the elastics were overstretched, and the velcro waist straps weren't holding properly is really disappointing â we completely understand how that would have taken the shine off what should have been a fun celebration.
Please know that this is not the standard we hold ourselves to, and your experience has been taken seriously. The unit in question will be thoroughly inspected and serviced so that these issues are addressed before it goes out on hire again.
We genuinely appreciate you letting us know rather than simply walking away, and we hope that in time you'll give us the chance to show you the experience you deserve.
Hired an air hockey table with my friend Casey for a party that I was hosting, it was delivered but not working. They were great and came back to replace it but unfortunately replaced it with an absolute piece of crap that didnât work properly, had cracks all throughout and besides weâre broken so the puck kept getting stuck.
Reached out the following day with an email including photos and videos of it not working and no one ever got back to us about it. Very disappointing experience and will never hire for them again.
Reply from Warwick King
2025.12.11
Hi Carlene,
Thank you for taking the time to share your feedback. Weâre genuinely sorry to hear that the equipment didnât meet your expectations, as this falls well below the standards we work hard to maintain.
After reviewing your booking and delivery notes, the table was replaced immediately once you reported an issueâour normal procedure when something isnât functioning correctly. We do acknowledge that you emailed the following day with photos, and weâre currently investigating why this message was not received or escalated to our team. We sincerely apologise if this gave the impression that your concern was being ignored.
Please know that when equipment issues occur (which can occasionally happen even with regular servicing), our policy is always to offer a resolution, refund, or replacement promptly once we have all the details. Weâd appreciate the opportunity to review this properly with you so we can make things right.
If youâre open to it, could you please contact us directly at info@melbournecastlehire.com.au or 0435 789 006, so we can resolve this matter for you? We value all our customers and would never want anyone to walk away from their event unhappy.
Thank you again for your feedbackâit helps us continue improving our service.
Warm regards,
MCH Manager
Thank you for taking the time to share your feedback. Weâre genuinely sorry to hear that the equipment didnât meet your expectations, as this falls well below the standards we work hard to maintain.
After reviewing your booking and delivery notes, the table was replaced immediately once you reported an issueâour normal procedure when something isnât functioning correctly. We do acknowledge that you emailed the following day with photos, and weâre currently investigating why this message was not received or escalated to our team. We sincerely apologise if this gave the impression that your concern was being ignored.
Please know that when equipment issues occur (which can occasionally happen even with regular servicing), our policy is always to offer a resolution, refund, or replacement promptly once we have all the details. Weâd appreciate the opportunity to review this properly with you so we can make things right.
If youâre open to it, could you please contact us directly at info@melbournecastlehire.com.au or 0435 789 006, so we can resolve this matter for you? We value all our customers and would never want anyone to walk away from their event unhappy.
Thank you again for your feedbackâit helps us continue improving our service.
Warm regards,
MCH Manager
Fantastic,
Had the cars jumping castle 4mtrs x 4mtrs for my grandsons 4th birthday,
Hours of entertainment Matt was professional and friendly and great communication for drop off and pick up ,
Would highly recommend and would definitely use there services again.
Reply from Warwick King
2026.03.14
Thank you for your honest feedback, Karl.
Feel free to call us anytime for jumping castles and other party hire equipment. We're just a phone call way :)
Feel free to call us anytime for jumping castles and other party hire equipment. We're just a phone call way :)
Very happy with my experience with Melbourne Castle Hire!
Found them online and when I went to use the booking tool, I realised my ground surface was not listed on their options so I emailed them and they were super helpful and quick to respond with what to chose when booking and how to make the surface suitable. On the day they were very friendly, set up in less than 10 minutes and were the same with pack up at the end of the day.
Children had a fantastic time and it was great having a choice between different sizes depending on how many children we had.
Iâve used them twice for my childrenâs parties and are my go to in future for any inflatable hires!
Reply from Warwick King
2026.03.14
thank you for your kind words and review J & R, much appreciated :)
Would give 0 stars if I could. The man who came to set up the castle was lovely. However, as soon as the kids arrived and wanted to use the bouncy castle, it ripped on the seam. It was a night party for my 18 year old (the one she chose was suitable for adults per the website). They were unable to use the castle we spent $500+ on. When the staff member picked up the castle the next day, he clearly told us that it was not our fault and that the owner would call Monday to sort it out.
We got no call from the owner and have called them multiple times with no answer at all. Weâve texted and now emailed. It is absolutely appalling customer service and not ok to take that much money from someone and not ensure that the product provided actually works. Not only was my daughter disappointed with the party she planned meticulously, but it is criminal that this company does not acknowledge that not addressing the issue is wrong. To be clear, we texted them when it brokeâit was at about 8:30PM for a party that started at 8.
They werenât even surprised it happened. We were told to tape it upâwhich we did with duct tape to no avail.
Reply from Warwick King
2026.03.14
Thank you for taking the time to share your experience, and please allow us to sincerely apologise for what happened at your daughter's 18th birthday party. There is absolutely no excuse for the distress and disappointment this caused â both the equipment failure itself and our complete failure to follow through on the commitment our staff member made to call you on Monday.
You are right to be frustrated. A product advertised as suitable for adults should perform as described, and when it didn't, the very least we owed you was a prompt, proactive response â not silence. We are deeply sorry that you had to chase us repeatedly with no reply. That is not the standard we hold ourselves to, and we have failed you.
We would very much like the opportunity to make this right. Please reach out to us directly at info@melbournecastlehire.com.au or call 0435 789 006, and we will ensure this is resolved with urgency â you should not have to wait any longer. We hope we can go some way toward making up for what should have been a memorable night for your daughter.
You are right to be frustrated. A product advertised as suitable for adults should perform as described, and when it didn't, the very least we owed you was a prompt, proactive response â not silence. We are deeply sorry that you had to chase us repeatedly with no reply. That is not the standard we hold ourselves to, and we have failed you.
We would very much like the opportunity to make this right. Please reach out to us directly at info@melbournecastlehire.com.au or call 0435 789 006, and we will ensure this is resolved with urgency â you should not have to wait any longer. We hope we can go some way toward making up for what should have been a memorable night for your daughter.
Was a huge hit with all kids was the highlight of the whole day , highly recommend!
Friendly staff also!
Reply from Warwick King
2025.04.19
Thanks so much, Kaitlyn! đ We're thrilled to hear the castle was the highlight of the day and such a hit with the kids! Thatâs exactly what we aim for â big fun and happy memories. We really appreciate the recommendation and look forward to helping with your next event! đđȘ
I'm trying to get in contact with Melbourne Castle hire to ask questions about a hire booking and they have not got back to me.
1. Their email address bounced back.
2. I have called their mobile every day.
3. Sent text messages.
I wouldn't rely on this company at this point....I'm hoping they will get back to me so this review can be edited and be a positive experience!
Reply from Warwick King
2025.04.19
Hi Emily,
Thank you for your feedback â weâre really sorry to hear about the trouble youâve had trying to reach us. Thatâs definitely not the experience we want anyone to have. Weâve recently had some technical issues with our email system, which may explain the bounce-back, and weâre currently reviewing our missed messages to make sure no one is left waiting.
Weâd love the opportunity to turn this around for you. If youâre still in need of assistance, please feel free to reach out again via text or call us directly at 0435678006 and weâll make sure youâre looked after promptly.
Thanks again for bringing this to our attention â we hope to make it a positive experience from here!
â The Melbourne Castle Hire Team
Thank you for your feedback â weâre really sorry to hear about the trouble youâve had trying to reach us. Thatâs definitely not the experience we want anyone to have. Weâve recently had some technical issues with our email system, which may explain the bounce-back, and weâre currently reviewing our missed messages to make sure no one is left waiting.
Weâd love the opportunity to turn this around for you. If youâre still in need of assistance, please feel free to reach out again via text or call us directly at 0435678006 and weâll make sure youâre looked after promptly.
Thanks again for bringing this to our attention â we hope to make it a positive experience from here!
â The Melbourne Castle Hire Team
We hired a jumping castle for my daughterâs 3rd Birthday! The kids absolutely loved it, it was good quality and Peter, who delivered and installed the castle, was a gentleman. We were so pleased with the affordable price and the service was outstanding. Thank you so much!!
Reply from Warwick King
2025.04.19
Thank you so much, Gianni! đ Weâre so glad to hear your daughterâs 3rd birthday was a hit and that the jumping castle brought so much joy to the little ones! Weâll be sure to pass on your kind words to Peter â heâll be stoked to hear it. Affordable fun and outstanding service is exactly what we strive for. Hope to help with many more birthday celebrations to come! đđ
Iâm very disappointed with the service I received from Melbourne Castle Hires for my sonâs birthday party. The driver messaged me at 7pm the night before the event, notifying me of a 12:30pm arrival. Since the party was starting at 1pm, I expressed my concern, but the driver reassured me it would be fine. Unfortunately, he didnât arrive until 1:40pm, 40 minutes after the party had already started.
This delay was deeply disappointing, especially for the children who were excited for the jumping castle. My son was particularly upset it wasnât there on time. Although the venue change was just 3 minutes from the original location, I notified your team multiple times in advance and followed instructions to provide the new address to the driver. Despite this, he still went to the original venue, causing further delays.
To make matters worse, the castle was collected at 5pm, meaning we had it for less than 3.5 hours, far less than what we had expected or paid for.
I reached out privately to address these issues and even offered to share screenshots of emails and text messages with the driver to provide time stamps, but unfortunately, I never received a response.
This experience left a negative mark on what should have been a joyous celebration. I cannot recommend Melbourne Castle Hires based on my experience.
Reply from Warwick King
2025.01.08
Thank you for your feedback
Incredibly poor communication. couldn't get through to office. tried email, text, website, calls. TERRIBLE!!!!! Delivered pop corn and fairy floss late. didn't arrive with enough sugar as ordered. Would not recommend at all!
Reply from Warwick King
2025.01.08
Thank you for your feedback