Matheson Damp Services Ltd - Damp Proofing

www.mathesondampservices.co.uk

Matheson Damp Services Ltd - Damp Proofing Reviews

Excellent rating
5.0
30 reviews Verified
Matheson Damp Services Ltd - Damp Proofing
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Reviews ( 30 ) 5.0

Gillian
Gillian
2024.04.25
Highly recommended. Quote was competitive. Guys turned up as planned. Did a great job and left site clean and tidy. Great communication throughout. Received warranty a week or so after the works were complete. Would use again.
Reply from Matheson Damp Services Ltd - Damp Proofing 2024.04.26
Hi Gillian, thanks very much for your kind review. Our team strive for a great customer experience. We really appreciate your feedback.
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Katie Gormley
Katie Gormley
2024.03.18
Thanks so much to Karen and team for a great service.
Reply from Matheson Damp Services Ltd - Damp Proofing 2024.03.18
Hi Katie, Thanks for the kind review. We are happy you were pleased with the team's work.
Judy Adams
Judy Adams
2024.01.22
my damp problem was dealt with quickly and the boys tidied up behind them well. The new plaster took at least the three weeks that I was told, to dry but it was that very wet spell in December. Happy with the job.
Reply from Matheson Damp Services Ltd - Damp Proofing 2024.01.22
Hi Judy, Thanks very much for the kind review. I will pass this onto the team to let them know you were happy.
Elke Lambers
Elke Lambers
2023.09.13
My telephone enquiry was handled very promptly and efficiently, and in a very friendly manner. I am grateful for the excellent helpful advice.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.09.13
Hi Elke, thanks very much for your kind review. We are glad to hear we were able to help you with some advice over the phone. We will pass this on to our office staff.
Davie Bannon
Davie Bannon
2023.09.05
Stepped up when I needed them and done a fantastic job.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.09.05
Hi Davie, Thanks for the kind review. We really appreciate you taking time to let us know, I will pass that on to the team.
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Stuart Hunter
Stuart Hunter
2023.08.08
Positive
Professionalism
Punctuality
Quality
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Value
Would 1000% recommend this fantastic team of people from my initial call to the finished product the customer service was phenomenal from the office staff and the workmanship amazing and the room was spotless after the work was completed. Hopefully not for a long time but if I had any further work needed I will be phoning here first
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.08.08
Hi Stuart, thanks very much for your kind review. I have passed it on to the whole team. We really appreciate the recognition for all the areas of our business. Thanks, Norma Matheson
Craig Mitchell
Craig Mitchell
2023.07.06
Very professional and polite
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.07.07
Thanks Craig, we appreciate your kind feedback.
Helen
Helen
2023.06.23
We were very pleased with the damp survey that Matheson did for us. It was very thorough and the person doing it clearly knew what he was talking about. He wasn’t just a surveyor, he also had lots of practical experience and was very helpful in providing useful information which helped us decide whether to buy the property we were considering.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.06.23
Hi Helen, thanks for your kind review. We really appreciate your feedback, and will pass on your comments to Calum our surveyor.
Ann Elliott
Ann Elliott
2023.05.21
Positive
Professionalism
Punctuality
Quality
Responsiveness
This company was recommended by a family member who is in the building trade. We first met Alistair, who is the owner, who came out to complete a survey and answered all our questions. Once we had agreed upon a price and a date for the work to commence, he and his team answered any further queries we had before any work began. The 2 young men who worked at our property were fabulous. Andrew and Callum arrived timeously, were very respectful, kept us up to date with what was happening and didn't slack for a moment. They had everything they needed in their van, they wouldn't even stop for a can of juice or a cup of tea. They even listened to their music via headphones so as not to disturb us. They both worked their butts off. We also met Alistair's son Chris, again a lovely young man, very personable, who also kept us up to date with what was going on. Once the job was finished, we had noticed some things we were concerned about, purely because we know nothing about this kind of stuff. Alistair came out to our property and reassured us that all was well. He will also visit in a few months to ensure everything is as it should be. That is incredible customer service. We would not hesitate to recommend to others, brilliant service. Fiona & Ann Elliott
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.05.24
Hi Ann, Thanks so much for the very kind review. It is great to know that you appreciated our team while they carried out the work, I have passed your kind review onto the team as it is always lovely to get a wee boost. Alistair will be out to see you both later in the year. Thanks again for taking the time to leave a review. Norma Matheson
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Margaret McEwan
Margaret McEwan
2023.03.09
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
After being worried about two areas of dampness in our home, we initially received a quote for a few £1,000 from another trader as they claimed they would need to knock down and rebuild a wall. However, upon contacting Matheson Damp Services over the phone, Karen made me feel very at ease, she firstly queried if we had tried the typical remedies of mould etc (rather than instantly trying to get a sale, so to speak), and then explained the whole process of what would happen with the survey and was happy to answer all my questions and offer lots of general advice. The survey completed by Calum, who was polite, efficient and very knowledgeable. In the end, the issues turned out not to be as serious as first feared from the initial quote of the first trader, which was a relief. Although the work required could not be carried out by Mathesons Damp Services themselves, Calum offered some great advice and assured us he would get us some further information forwarded to us. Within an hour or so, Karen, had already forwarded this information, along with some links to helpful products and some possible recommendations for other traders to carry out the work. All in all, cannot fault any aspect of the whole process. Mathesons Damp Services are definitely an honest, caring and professional company which I cannot recommend highly enough.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.03.09
Hi Margaret, Thanks for your kind review. I have passed your lovely thoughts on to our team.
Eilidh Binning
Eilidh Binning
2023.02.05
Highly recommend, gave great advice on a mould issue.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.02.05
Hi Eilidh Thanks for your kind comments. It is always great to be able to help with advice. We appreciate you taking the time to leave feedback.
Laura Dunn
Laura Dunn
2022.09.22
Positive
Professionalism
Quality
Value
We had a survey with Calum who was professional, well mannered and efficient. He pointed out the cause of our damp issue that had flummoxed us for some time (and other surveyors!). They even followed up by sending us further links and info about what was discussed. Great
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.03.09
Hi Laura, Thanks for your kind review, I will pass this onto our team.
Luis Guarin
Luis Guarin
2021.11.10
Excellent service from the guys at Mathesons - would highly recommend to anyone!
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.02.05
Thanks Luis, always happy to help you in your property business.
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A McL
A McL
2021.08.31
Lynne Bridgeman Mccaffrey
Lynne Bridgeman Mccaffrey
2021.08.23
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
DEALING WITH RISING DAMP The service from start to finish was excellent, from the initial survey through to both of the teams completing the work(damp proofing and plasterer). Their attention to detail and cleaning up after them was fantastic ,the girls who organised the work schedule and dealt with payment etc were lovely to deal with. I have no hesitation in recommending Matheson Damp service for the quality of work, professional and friendly approach.
Reply from Matheson Damp Services Ltd - Damp Proofing 2023.03.09
Hi Lynne, Thanks for your kind words. We really appreciate your review, and will pass on the details to our team.
Lauren Murphy
Lauren Murphy
2021.06.13
Positive
Professionalism
Punctuality
Quality
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Value
Excellent service. Completely professional; very friendly, responsive, knowledgeable and talked me through everything in detail. I wouldn’t hesitate to recommend. A joy and relief to work with. Lauren
Marianne Duthie
Marianne Duthie
2021.04.27
Thank you Alister, Great work, great advice, and a very professional job done. Would 💯 recommend Alister for any repairs that you require done within your home. Thank again Gary Duthie.
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T
T
2021.03.16
Positive
Professionalism
Quality
Responsiveness
Very helpful, knowledgeable, efficient, quick, tidy and great work. Would definitely recommend. Thank you for the work completed.
Kenny Macleod
Kenny Macleod
2021.02.18
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Damp Course Treatment. We would like to thank the Mathesons team for the work carried out in our 1930s house. From start to finish good comms and a great job done and completed within a short period of time allowing us to get the house on the market sooner than later. A very professional company who we would recommend to anyone requiring their services. The Macleod’s-Glasgow.
Adam Breckenridge
Adam Breckenridge
2021.02.05
Positive
Professionalism
Punctuality
Quality
Responsiveness
Value
Fantastic friendly service. Highly recommend