Verified Company
We had them put in a fiberglass pool 3 years ago. If I had it to do again I would not use them. During the process they would be absent from the job for weeks, they dug the hole wrong and as a result our platform at one end bows down because of insufficient fill under it . We have had two major leaks in 3 years. They were gluing PVC pipes together in the pouring rain. The list goes on. They don't seem to be able to retain employees. They appear to be underfunded and under motivated. Just a bad outfit. Steer clear or do business at your own peril.
Reply from Master Pools of Wilmington
2025.07.16
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. While this is never the kind of experience we want any of our customers to have, we appreciate you bringing these concerns to our attention.
At Master Pools Of Wilmington, we’re always striving to improve and evolve—from our project management process to the quality of our craftsmanship and communication. A lot has changed over the past few years, and we’ve made significant efforts to address past challenges, invest in training, and strengthen our team to better serve our customers.
We understand how important your pool is to your home and family, and we’d still be happy to speak with you directly to see if there’s anything we can do to make things right. Please don’t hesitate to reach out to us at (910)-335-4735
At Master Pools Of Wilmington, we’re always striving to improve and evolve—from our project management process to the quality of our craftsmanship and communication. A lot has changed over the past few years, and we’ve made significant efforts to address past challenges, invest in training, and strengthen our team to better serve our customers.
We understand how important your pool is to your home and family, and we’d still be happy to speak with you directly to see if there’s anything we can do to make things right. Please don’t hesitate to reach out to us at (910)-335-4735
