Verified Company
It was a pleasure dealing with Anwesh. Great guy. The installers were also very helpful answering all my layman questions. They did a good job and cleaned up the place after the install. I installed a 40kw SolaX battery and a 10kw SolaX inverter. The initially scheduled battery installation had to be postponed due to a freak storm. Anwesh was very helpful in rescheduling amidst all the end of rebate period rush and bookings. Highly recommend his business.
Reply from Marshall Energy Solutions
Hi, Balakrishna. Thanks for taking the time to share your positive experience. We truly appreciate it!
I recently had solar panel installation done by Marshall Energy, and I’m very happy with the entire experience. Anwesh explained the whole process clearly from start to finish, making it easy to understand each step involved.
The installation itself was quick and well-organised. They were professional and ensured everything was set up perfectly before leaving.
Overall, it was a smooth and hassle-free experience. I’d definitely recommend their service to anyone looking for a reliable and efficient solar installation.
Thank you Anwesh and team
Reply from Marshall Energy Solutions
Hi, Mahesh. We are thrilled to learn that you had a positive experience with us!
Edit 2: just noted they deleted their response because they know they are In the wrong
Got a email from solarvic today saying my application has expired because the installation didn't take place
Edit ;
Nice template response
Is 4 months timeframe not enough for you to install? Gave you a quarter of the year timeframw and you can't even give an update
Reply from Marshall Energy Solutions
Hi John!
For clarity, rebate applications through Solar Victoria are subject to strict timeframes and are ultimately managed by the governing body, not installers. While we do our best to complete installations within expected timelines, delays can occasionally occur due to factors such as installer availability, approvals, or site-specific requirements.
We’d like the opportunity to review your case and assist you with the next steps, including reapplying if applicable. Please email us at info@marshallenergy.com.au with your full name and address so we can verify your details and investigate this further.
- Team Marshall Energy
For clarity, rebate applications through Solar Victoria are subject to strict timeframes and are ultimately managed by the governing body, not installers. While we do our best to complete installations within expected timelines, delays can occasionally occur due to factors such as installer availability, approvals, or site-specific requirements.
We’d like the opportunity to review your case and assist you with the next steps, including reapplying if applicable. Please email us at info@marshallenergy.com.au with your full name and address so we can verify your details and investigate this further.
- Team Marshall Energy
Very bad experience with the sales assistant, she was dancing around our questions and it felt like she was yelling at me. I compared their final quote with other installers in the area and they are the most expensive, not cheap at all.
Reply from Marshall Energy Solutions
Hi Kenneth,
We’re disappointed to read this, as it doesn’t reflect the standard we expect from our team. All of our consultants are trained to provide clear, respectful, and professional communication at all times.
We take your comments seriously, however without specific details it’s difficult to investigate the interaction you’ve described. If something came across the wrong way, we’d certainly like the opportunity to review it internally.
Regarding pricing, we are not positioned as the cheapest provider nor do we aim to be. Our quotes reflect the quality of products, system design, compliance, and after-sales support we provide.
If you are a genuine customer, we invite you to contact us directly to info@marshallenergy.com.au with your details so we can look into this further.
We’re disappointed to read this, as it doesn’t reflect the standard we expect from our team. All of our consultants are trained to provide clear, respectful, and professional communication at all times.
We take your comments seriously, however without specific details it’s difficult to investigate the interaction you’ve described. If something came across the wrong way, we’d certainly like the opportunity to review it internally.
Regarding pricing, we are not positioned as the cheapest provider nor do we aim to be. Our quotes reflect the quality of products, system design, compliance, and after-sales support we provide.
If you are a genuine customer, we invite you to contact us directly to info@marshallenergy.com.au with your details so we can look into this further.
Disappointing experience with Marshall Energy and communications with Sandra. Received a quote a month back for Panels and Battery. Closer to installation time, panels were cancelled and then the price of battery quote increased significantly. Please be careful of your initial quote, it seems like the low prices are to reel you in before they slap you with the real prices.
Reply from Marshall Energy Solutions
Hi there,
We’re concerned to read this as it does not accurately reflect the situation.
Initially, you had requested a battery-only installation to be added to your existing system. At a later stage, you decided to include solar panels as well, which changes the scope of work, system design, and pricing. Any such changes naturally require a revised quotation, this is standard across the industry and not a “bait and switch.”
We strongly reject the suggestion that we mislead customers with pricing. All quotes are provided transparently, and any adjustments are directly linked to changes in system requirements or customer requests.
- Team Marshall
We’re concerned to read this as it does not accurately reflect the situation.
Initially, you had requested a battery-only installation to be added to your existing system. At a later stage, you decided to include solar panels as well, which changes the scope of work, system design, and pricing. Any such changes naturally require a revised quotation, this is standard across the industry and not a “bait and switch.”
We strongly reject the suggestion that we mislead customers with pricing. All quotes are provided transparently, and any adjustments are directly linked to changes in system requirements or customer requests.
- Team Marshall
We are writing to express our concern regarding the solar system installed on 15 July 2025 by TK Patel and sold by Jacob Martin. Unfortunately, the system has not been working and despite making hundreds of calls, the problems remain unresolved.
Reply from Marshall Energy Solutions
As discussed, your system is operating correctly. Please note that online monitoring requires a stable Wi-Fi connection. Once a reliable connection is established, we will arrange for an electrician to configure the monitoring system.
Applied in December and it has been 4 months with no update
Sales manager is good at chasing sales and don't care about anything afterwards
Reply from Marshall Energy Solutions
We’re sorry to hear about your experience, however we’re unable to locate your details based on this review. We take all feedback seriously and would like to investigate this for you.
Please contact us directly at info@marshallenergy.com.au
or call our office with your name and address so we can look into your application and assist you promptly.
Please contact us directly at info@marshallenergy.com.au
or call our office with your name and address so we can look into your application and assist you promptly.
After paying our deposit, we were told to wait for installation which we did patiently for months. During that time, we had to repeatedly follow up for updates especially as we were trying to plan around the upcoming rebate changes in May 2026.
Out of nowhere, the installation was cancelled with the explanation that they “don’t have an installer available due to injury.” While we understand unforeseen circumstances can happen, this explanation feels like a weak excuse and is difficult to believe particularly when the business is still actively operating, advertising and taking on new customers.
It gives the impression that they are prioritising easier, more profitable jobs and simply dropping customers whose installations may be more complex. For customers like us, who committed early, paid a deposit and waited in good faith, this is extremely frustrating and unfair.
The lack of transparency, poor communication, and last minute cancellation after months of waiting is unacceptable especially given the time sensitive nature of solar rebates. We had already applied for the rebate, so this has resulted in wasted time and effort on our end.
Would not recommend if you value reliability and accountability.
Reply from Marshall Energy Solutions
Dear Neha
We understand your frustration and acknowledge that this situation has been disappointing, particularly given the time-sensitive nature of rebate applications.
However, we would like to clarify that your installation was not cancelled due to job complexity or profitability. The decision was made solely due to unforeseen installer availability issues, including injury, which directly impacts our ability to carry out installations safely and in compliance with industry standards. These are not circumstances we can predict or control.
Thank you!
We understand your frustration and acknowledge that this situation has been disappointing, particularly given the time-sensitive nature of rebate applications.
However, we would like to clarify that your installation was not cancelled due to job complexity or profitability. The decision was made solely due to unforeseen installer availability issues, including injury, which directly impacts our ability to carry out installations safely and in compliance with industry standards. These are not circumstances we can predict or control.
Thank you!
Complaints: After paying the deposit, the sales guy didn't reply any of my messages or calls. And I Waited a whole month to "legally " use the battery after installation.
Complements: Still giving 4 stars because TK was so patient and helpful, he has very good communication skills ,he takes customers seriously, answered all my questions and doubts, gave me the confidence and trust to go ahead with the battery installation.
Reply from Marshall Energy Solutions
Hi, Joy. Your feedback is highly appreciated. Thank you for the review!
Smooth transaction. Good communication. Quick turnaround. That's all you need.
Reply from Marshall Energy Solutions
Hi, Aamir. We appreciate the kind words and are glad we could provide you with a positive experience!
Great experience with Marshall Energy Solutions Andy, TK, Sunny, and Jacob did an excellent job and communicated very well throughout the process The Fox battery installation with additional 6.6 kW solar system was very smooth and is working perfectly. Highly recommended!!
Reply from Marshall Energy Solutions
Hi, Priya. Thanks for taking the time to share your positive experience. We truly appreciate it!
I waited 3 months to post this review to assess how it was all going.
We had an excellent overall experience with Marshall Energy, only a few minor hiccups hence the 4 star not 5 star rating.
Andy was good in visiting and answering our questions and was happy to change quotes to include products we wanted.
The installation team did an excellent job and completed old panel removals and the new panels, inverter and battery install in just one day.
We installed 14kw on the roof with 10kw inverter and 30kw battery and have been super happy so far with 2 monthly bills at less than $40 and this month looking slightly less than that pretty impressive for an air con dependant family where monthly bills would have been close to $400 each month for the same period
We are putting a lot of KW back into the grid so have decided to update the wife’s car to EV and with management of charging times should be able to run the car for free or very close to it.
Very happy with our system, the app and the overall service.
Reply from Marshall Energy Solutions
Hi, Clyde. We are thrilled to learn that you had a positive experience with us!
Andy and his team (TK, Jacob, Suneth) helped me getting the latest FoxESS CQ6 battery at a very good price. The service was expedited and very good communication by the team throughout. I would highly recommend Marshal Solar for your solar system installations. Quality work at a fair price. Good job team.
Reply from Marshall Energy Solutions
Hi, Mohammad. Thank you so much for leaving us a stellar review!
Really great experience with Andy, Sandra and Henry who did the installation. So far the system has been great. Highly recommend Marshall Energy team. Pricing was really competitive and they did the installation in January as they promised which was fantastic.
Reply from Marshall Energy Solutions
Hi, Dushy. Your feedback is highly appreciated. Thank you for the review!
Excellent service and installation by Anwesh and Sunny. I spent lot of time researching on battery installation, whether to DC or AC couple , number of additional panels as i have a 6.6 kw with sungrow inverter already. Anwesh was very helpful in assisting me and very happy with SOLAX new 5kw battery module and inverter with AC coupled with 40.8 total battery. SOLAX mobile app is very good with nice interface and makes monitoring very easy. Well done team!
Reply from Marshall Energy Solutions
Hi, Anand. We appreciate the kind words and are glad we could provide you with a positive experience!