MAPRO Reviews

DM VACATION RENTALS 2026.08.20

     

We’ve used and tested almost every major property management software available, and MAPRO is by far the best system we’ve worked with. It’s incredibly complete, intuitive, and truly designed for the day-to-day needs of a property management company. We have everything in one place: reservations, calendars, financial controls, statements, owner statements, reporting, 1099 forms, and much more. Another huge advantage is the integrated website. Our guests can book directly with us and make payments through the website, which makes the entire process much easier and more professional while helping us increase direct bookings. The financial and owner management tools are especially strong. Being able to easily access statements, track payments, manage calendars, and generate the necessary reports and tax documents saves us a tremendous amount of time. After working with several different systems over the years, we can confidently say that MAPRO stands out from the competition. It is reliable, complete, well organized, and has everything we need to manage our properties efficiently. We are extremely happy with the platform and highly recommend MAPRO to any professional property management company. Definitely a 5-star system!

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Handmade By mee 2026.03.26

     

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Deng Oranza 2025.08.21

     

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Aline Ramos 2024.01.06

     

Sistema do Mapro é super fácil de trabalhar e nos ajuda muito no dia a dia gerenciando todos os setores. Melhor ponto, que eles estão sempre disponíveis para novas ideias nos ajudando sempre com novas necessidades.

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Reply from MAPRO 2024.01.09

Hello Aline, we are happy that our system has been useful to you. Your satisfaction is our greatest reward. We remain at your disposal for any new suggestions or future needs. Thank you!

Aline R. 2024.01.06

     

The best vacation home system Overall: Mapro helps a lot on my daily tasks with customers and our team. Pros: It is a easy system and their customer service is always available to help Cons: In this year, we don’t have any concerts about them, they are always available to help and listening our needs to make a better system.

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Reply from MAPRO 2024.01.11

Dear Aline, we're delighted to hear that our system enhances your daily tasks and team communication. Your feedback greatly contributes to making our services even better. Thanks for sharing your experience with us!

Marcela D. 2024.01.03

     

Excellent service and customer care Overall: My overall experience with Mapro is very positive. We practically started using Mapro as soon as they launched the company and we could see how much effort and improvement the [sensitive content hidden] made to make this a special platform for us. Pros: Mapro is very easy to start using, and it has a great customer care team who is always available to help whenever you need them. Cons: There is nothing I do not like about Mapro.

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Reply from MAPRO 2024.01.09

Dear Marcela, Thank you so much for your positive words and loyalty. We're thrilled to know you appreciate our efforts and our customer care team. Thanks for choosing us. Best,

Debora B. 2023.12.12

     

They are wonderful! Overall: I love them! They are truly the best out of so many out there. Pros: Mapro has an excellent software. It is easy to work with and it works 100% of the time. I mostly work with the reservations part and it is easy to learn and very self explanatory. I never have issues and working with customer service and sales, you need to have a reliable product and we do with Mapro. Cons: I love everything about Mapro, they are always bettering themselves and they are excellent. Their customer support is amazing as well!

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Reply from MAPRO 2024.01.09

Dear Debora, Thank you for your kind words and support! We're thrilled to hear you're satisfied with our software and customer service. We aim to keep improving for valued customers like you!

Caio Bezerra 2023.12.07

     

Excelent software! Excelent Customer service.

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Michelle B. 2023.12.04

     

Complete system Pros: The support is wonderful! and the system is the most complete of all that I have tested on the market... Cons: It's part of the process and we understand, but some bugs in the system or some information that isn't yet 100% is what I would say. I think there should be a mobile version too! Using the system via the web on your cell phone is very bad...lol I know the system is for managing vacation home properties, but a more complete financial module would be great for a management company. It would help a lot in complete management.

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Reply from MAPRO 2024.01.09

Dear Michelle, we appreciate your constructive feedback! We're delighted you find our support helpful and the system comprehensive. Thanks for your suggestions regarding the mobile version and financial module. We'll take these into consideration.

Dante R. 2023.11.28

     

FIVE STARS! Pros: Easy to use. Mapro is reliable and strong. Great for my industry! Cons: Nothing to be considered. I really like and recommend MAPRO for all my Property Management Clients.

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Reply from MAPRO 2024.01.09

Dear Dante, Thank you for your positive feedback and recommendations. We're delighted to hear about your satisfaction with our product. Best, MAPRO Team

Jessica S. 2023.11.27

     

Amazing PMS for operational, but deficient for Resevation Control/integration w/ OTAs Pros: Operation system w/ WO's , alerts, and recurring option Cons: Reservation Control/integration w/ OTAs are too deficient and constantly with errors, where we don't have a customer support quick enough to assist, revenue loss is becoming a great concern

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John T. 2023.11.26

     

Five Stars Software Pros: Great customer support and great value for the cost. Makes it much easier to control cleaning schedules and share finances and occupation with owners. If you engage in using all the tools the platform offers, it makes a breeze to manage multiple properties. Cons: The downside for me is that besides all the calculations being accurate and reflecting the data from the booking websites it is not very intuitive to make sense of how it is presented on the reservation summary. What is being charged from the guest, what is tax and what is our commission. But a little thinking gets you trough it.

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Diego E. 2023.11.25

     

The best management software available on the market Overall: It has been great, not only the software but also the customer service. All 5 stars Pros: Easy to use, friendly interface and professional team Cons: So far Mapro has checked every box that my business needs.

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Cheliz P. 2023.11.24

     

User Friendly Pros: i likehow convienietn, user friendly and organized it all is! Cons: There is no downside. I liked using the system

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Reply from MAPRO 2024.01.09

Dear Cheliz, We're delighted to know you find our system convenient, user friendly and organized. We appreciate your positive feedback. Thank you!

Kathleen B. 2023.11.24

     

Kathleen's review Overall: An incredible experience with their features, customer service, features development. What makes me feel the most confident and well with MAPRO is that the team is always there helping and doing their best. Pros: The costumer service is completely amazing, the whole team is always there anytime we need, doing their best to help us. Cons: Just the calendar function some time ago, but today it is amazing, works properly and it is faster.

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Reply from MAPRO 2024.01.09

Dear Kathleen, thank you for your kind review! We are thrilled to hear about your positive experience with our team and the improvements made to the calendar function. Your support means a lot to us!

debora barros 2023.07.05

     

Love this company. They are extremely helpful and professional. They always assist me as soon as possible and actually resolve the issue. They never give you a random answer saying that in their next update it will be fixed. Super easy process of collecting guests information and also a professional way to request it. Payment process is for easy and system is pretty self explanatory. Still, even when it’s something simple, they will always resolve it. Just love this system and company. Thank you so much 🙏🏼

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Reply from MAPRO 2024.01.09

Thank you, Debora, for your wonderful feedback! It's great to hear that our service truly helps you. Your appreciation is our motivation. We're here for any future assistance you may need.

Bruna A. C. Henrique 2023.05.07

     

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Renato Gutfreund 2023.05.03

     

I have tried several property management software during the last years in the vacation home industry. MAPRO was recommended to me by a friend and, after a short trial I moved my operation to this software because it is the best fit for my needs. The software use is friendly and the personalized and fast customer service was a no brainer to convince me to move to MAPRO. The customer services sets them apart from their competitors indeed. That's why I highly recommend MAPRO to anyone in the property management industry.

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Reply from MAPRO 2024.01.09

Dear Renato, we appreciate your recommendation and are delighted to hear that our software and customer service have met your expectations. We aim to continue providing excellent service. Your success is our goal!

Mike Canterini 2023.04.06

     

The system is great, so many features, everything you need to run a successful vacation rental business and more, they make my life easy, recommend!

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Reply from MAPRO 2024.01.09

Thank you, Mike! We're thrilled to hear our system is making your vacation rental business run smoothly. Your recommendation means a lot to us!

Liza Cortez 2023.04.05

     

I've tried three different property management software before finding MAPRO, and I can confidently say that it's the best one out there. MAPRO offers all the features I need to manage my vacation rental properties efficiently, and the personalized customer service is top-notch. With MAPRO, I no longer have to worry about juggling multiple tools and platforms to get the job done. I highly recommend MAPRO to any property manager looking for a reliable, all-in-one solution.

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