Bad
I sign up with them year ago , they kept changing me monthly fee but their screen never work , hard to contact them and zero customer support
Date of experience: 01 September, 2025
Sure, here's a template for a complaint message that you can use. Feel free to customize it to better reflect your experience:
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Dear Mandoe Support Team,
I hope this message finds you well. I am writing to express my dissatisfaction with the recent sales experience I had with one of your representatives.
As a potential customer interested in your digital signage solutions, I was eager to learn more about Mandoe’s offerings. However, my interactions with your salesperson have been quite disappointing. The representative was overly pushy and aggressive in their approach, making me feel uncomfortable and pressured. This behavior has negatively impacted my perception of your company and its services.
I believe that constructive feedback is essential for improvement, and I hope that my experience can help bring about positive changes in your sales process. I would appreciate it if you could address this issue and ensure that future interactions with potential clients are handled with more professionalism and respect.
Thank you for taking the time to read my feedback. I look forward to your response and hope that we can move past this incident.
Best regards,
Kylie Phan
DT Nails Bar PTY LTD
Extremely disappointing - visibility issues to a poorly executed installation process
My experience with Mandoe has been extremely disappointing. I had high hopes for their TV and service, but sadly, the reality fell far short of expectations. From inadequate brightness and visibility issues to a poorly executed installation process, I am deeply dissatisfied. The promised features were not delivered as advertised, and attempts to address the situation were met with silence.
Moreover, attempting to communicate with Mandoe's customer support about any problem is an exercise in frustration, as you're endlessly transferred without anyone genuinely addressing the issue. Attached is a photo showcasing the TV's visibility issues, plagued by shadows and extremely poor visibility. What was assured has not been delivered.
STAY AWAY! NOT WORTH IT!! YOU CAN BUY A T.V FOR $500 AND UPLOAD YOUR MENU AND ADVERTISING THROUGH A USB. THESE GUYS LOCK YOU INTO A 3 YEAR CONTRACT AND CHARGE $250 A MONTH! ALL TOGETHER COSTING $9,000.
NOT TO MENTION THEY CONTACT EVERY BUSSINES THEY DO WORK FOR AND OFFER THEM A 5 STAR REVIEW ON THEIR BUSINESS AND IN EXCHANGE THEY WANT YOU TO GIVE THEM A 5 STAR REVIEW!!
Thanks for the review Lance, we'll pass on your kind words to Elie and Anu.
Mia Daskalu2021.07.23
Sincerely a GENUINE CARING company. Far and few! Being in the catering industry Spoon fed is renowned and strives for the highest standards of professional personal service and care. I was HIGHLY IMPRESSED with this team. I can't praise this team enough from initial point of sale, installation and deliverance of their product. Mind blowing ! ANU WATMORE YOUR A STAR! 🌟 myself being not tech savvy, guided and assisted throughout the process and went out of her way to make this experience as pleasant and rewarding for me. I will spread the word, Screen looks amazing and the footage Anu helped me compose is brilliant. Even a follow up from Anu to make sure I was happy with everything. Cant fault you !!. One again thank you Anu
Thanks for the kind word Michael. We're lucky to have Bec and will pass on your message.
christopher simpson2021.05.27
Thank you Andrew for your great customer service and follow up! Outstanding service. Again Thank you and look forward to getting more screens in the near future.
Thanks for your review Christopher, it's really appreciated.
Jaden H2021.05.24
We’ve had an awesome experience with Mandoe and our BDM Andrew. Andrew was on top of everything from sales to installation and made us feel confident in the process. We took the leap and installed 6 screens at once, the installation team was professional and reliable and we’ve been taken care of the whole way through. All thanks to Andrew and his team.
Thanks for the review Jaden - we're delighted to hear about your experience. We hope you enjoy your screens and will pass on your kind words about Andrew.
pinakin vyas2021.05.20
Thanks Bec Spoor & Anu for a great on boarding of our digital platform. Highly recommend
Thanks for the review and your kind words about Bec and Anu
Malcolm Parkinson2021.05.14
I had such a great experience and a stress free process with Bec Spoor. She had great local and industry knowledge on knowing exactly the digital platform that Stone Mornington Peninsula needed.. I would highly recommend Bec Spoor and her team.
Thanks for the review Malcom. We hope you enjoy your Digital Signage and I’ll pass on your kind words to Bec.
Linda Kurucu2021.05.14
Bec helped me with my digital signage I love that the whole process was extremely clear & transparent I didn’t feel like at any point that I was waiting for a catch 22. Bec covered all my questions very quickly and I had the feeling right from the start that her recommendation was based on the best fit for my business, thanks guys for making the process so easy.
Thanks for the review Linda, so happy to hear your positive experience.
Heidi Modrovich2021.02.26
Very happy with how quickly and efficiently Mandoe organised our install. Stephanie & Jennifer are fantastic project co-ordinators who followed up with us every step of the way leading up to the install as we had a few shops going and delays in our shopfits. The installation team was so very courteous when they came on site and cleaned up afterwards. The screen is just divine. Anu who is our account manager got our content up and running so quickly! It was so good to have an advertising screen doing what it is supposed to so quickly. We have received many positive comments already from passer bys. I am so super impressed with Mandoe!
Thanks for the review Heidi. We're delighted to hear you've received many positive comments on your signs and we'll pass on your kind words to Steph, Jennifer and Anu.
Michael and the team ay Mandoe Media know their stuff and get it done !!
I'm really happy with the look of the screens in our Pinstripe Cafe at BTP Eight Mile Plains. The software is easy to navigate and we look forward to populating the screens with new content when Templates and training are completed. For professional service, installation and after sales support I recommend these guys.