Verified Company
A frequent customer but today’s cashier was not as friendly. For some reason, it didn’t sit well with me .
Reply from Magnolia Bakery
2026.02.02
Hi L Clark, thank you for being a frequent customer and sharing your experience. We're sorry to hear that the service wasn't up to our usual standards. We'll address this with our team to ensure a friendlier experience next time. We hope to see you again soon! Please email us at hello@magnoliabakery.com if there is any additional information you would like to share.
I’m really disappointed with my experience. I ordered a slice of chocolate cake, two red velvet cupcakes, and an apple pie because I was specifically craving chocolate cake. When I received my order, the chocolate cake was missing.
I called the store right away, and instead of offering to fix the mistake, I was told there was nothing they could do and that I should just request a refund. There was no apology and no effort to make it right — just dismissal.
Mistakes can happen, but poor customer service is a choice. It was frustrating to pay for something, not receive it, and then feel like the issue didn’t matter. On top of that, the cupcakes didn’t even taste fresh.
Very disappointed.
⭐️⭐️⭐️⭐️⭐️
📍 New York City
📸 Vintage bakery vibes, pastel desserts, NYC charm
Magnolia Bakery is one of the most viewed dessert spots on Google Maps in the United States and a true New York icon for tourists.
The bakery’s pastel interiors and classic counter displays are extremely photo-friendly. Desserts are generously portioned and visually comforting, making them perfect for casual travel photography.
The atmosphere feels cheerful and nostalgic, often filled with visitors from around the world. Despite the crowds, the experience remains enjoyable and efficient.
For tourists exploring NYC, Magnolia Bakery offers a sweet break that feels iconic, comforting, and unmistakably New York.
