Verified Company
A frequent customer but today’s cashier was not as friendly. For some reason, it didn’t sit well with me .
Reply from Magnolia Bakery
2026.02.02
Hi L Clark, thank you for being a frequent customer and sharing your experience. We're sorry to hear that the service wasn't up to our usual standards. We'll address this with our team to ensure a friendlier experience next time. We hope to see you again soon! Please email us at hello@magnoliabakery.com if there is any additional information you would like to share.
I’m really disappointed with my experience. I ordered a slice of chocolate cake, two red velvet cupcakes, and an apple pie because I was specifically craving chocolate cake. When I received my order, the chocolate cake was missing.
I called the store right away, and instead of offering to fix the mistake, I was told there was nothing they could do and that I should just request a refund. There was no apology and no effort to make it right — just dismissal.
Mistakes can happen, but poor customer service is a choice. It was frustrating to pay for something, not receive it, and then feel like the issue didn’t matter. On top of that, the cupcakes didn’t even taste fresh.
Very disappointed.
I bought banana pudding, but it tasted so bad, I don't know why there's only cream inside for pojd cake or banana.
Reply from Magnolia Bakery
2026.01.12
Hi Fahad, I'm really sorry to hear that our banana pudding didn't meet your expectations. We strive to provide the best quality, and it sounds like we missed the mark this time. Please reach out to us at hello@magnoliabakery.com so we can make things right. Thank you for your feedback.
