Lula Reviews

Hi Pam,

We tried giving you a call to discuss your early settlement but weren’t able to reach you. We’ve followed up with an email that explains the great savings you received by settling your account early.

We’re happy to confirm that your account is now fully settled, and the early settlement worked strongly in your favour, helping you save on the total cost of your advance.

Thank you for your patience! If you have any further questions, please feel free to reply to the email or give us a call.

Hi Arian

We sincerely apologise for the inconvenience you experienced. Our compliance team has reviewed your account, and it should now be fully up and running. We also want to thank you for your patience, as resolving the technical issues took longer than we initially expected.

We understand how frustrating extended response times can be, and we truly appreciate you sticking with us while we worked to get everything back on track. Please don’t hesitate to reach out if you notice any further issues or need any assistance, we’re always here to help!

Thank you so much for your kind words! We’re really glad to hear you’re enjoying our banking services and we look forward to continuing to support you.

Hi Briony,

Thank you for taking the time to share your feedback. We truly value hearing from our customers, even when the experience hasn’t met expectations.

I want to acknowledge the delay in our response. This is not the level of service we intend to provide to our valued customers, and your feedback will help us enhance our service capabilities.

We understand that business conditions change and evolve, and that can put extra pressure on your operations. We want to assure you that as a responsible lender, our goal is to support your business through these shifts. We understand your concerns about the cost of your funding and any challenges you're facing with the repayment structure.

Our aim with every funding offer is to help our customers manage their financial commitments in a way that's both manageable and suited to their current circumstances. We truly believe that your success underpins our own success.

We recognise that the repayments might still feel substantial. We carefully consider affordability when setting up any funding arrangement, always with your business's evolving needs in mind, but if you'd like to discuss your specific situation further, please don't hesitate to reach out. We're here to help find a solution that works for you.

We are continuously working on improving how we assess affordability and tailor repayment options to be more flexible where possible. Your feedback is a valuable reminder of how important this balance is, and I have flagged your comments with our team to ensure we keep evolving our approach in this area.

If there’s anything else you’d like to raise or if you’d prefer to discuss this further, please don’t hesitate to reach out we’re here to help.

Thanks so much for your kind words CAT — we always strive to deliver great customer service!