Verified Company
Lula promotes “quick access to cash” and “fast, reliable banking,” yet for three days I haven’t been able to access my own funds.
On Tuesday, I couldn’t log in at all — the app displayed an error message and wouldn’t let me access my account. On Wednesday, I could finally sign in, but was met with another notice: “Technical issue – certain payment features are temporarily limited.” My account balance then showed R0, even though money was supposed to be in the account.
I’ve called and emailed multiple times, but all I get is “we’ve logged a ticket; the technical team will get back to you.” No updates, no timeline, and no access to my funds.
For a bank that markets itself as fast and supportive for small businesses, this is unacceptable. When your system fails, communicate properly -
don’t leave your clients stranded and unable to pay their staff and service providers.
Reply from Lula
2025.11.06
Hi Arian
We sincerely apologise for the inconvenience you experienced. Our compliance team has reviewed your account, and it should now be fully up and running. We also want to thank you for your patience, as resolving the technical issues took longer than we initially expected.
We understand how frustrating extended response times can be, and we truly appreciate you sticking with us while we worked to get everything back on track. Please don’t hesitate to reach out if you notice any further issues or need any assistance, we’re always here to help!
We sincerely apologise for the inconvenience you experienced. Our compliance team has reviewed your account, and it should now be fully up and running. We also want to thank you for your patience, as resolving the technical issues took longer than we initially expected.
We understand how frustrating extended response times can be, and we truly appreciate you sticking with us while we worked to get everything back on track. Please don’t hesitate to reach out if you notice any further issues or need any assistance, we’re always here to help!
What to came the to take my card give me phone number so I can call you
I need the card please
Date of experience: 21 September, 2025
Date of experience: 21 September, 2025
I love money
I like to win lot of money in my account
Date of experience: 15 September, 2025
Date of experience: 15 September, 2025
I love their banking services it's efficient and easy to use.
Reply from Lula
2025.09.01
Thank you so much for your kind words! We’re really glad to hear you’re enjoying our banking services and we look forward to continuing to support you.
service is generally good, but be warned. This company preys on thriving businesses. Disguised as "not a loan" the interest rates are INSANE and the weekly payments on this will kill you cashflow. If you ask for a review of the terms (after never missing a payment) they will ignore you. FLAT OUT IGNORED. If you are looking to GROW, this is not it.
Reply from Lula
2025.07.30
Hi Briony,
Thank you for taking the time to share your feedback. We truly value hearing from our customers, even when the experience hasn’t met expectations.
I want to acknowledge the delay in our response. This is not the level of service we intend to provide to our valued customers, and your feedback will help us enhance our service capabilities.
We understand that business conditions change and evolve, and that can put extra pressure on your operations. We want to assure you that as a responsible lender, our goal is to support your business through these shifts. We understand your concerns about the cost of your funding and any challenges you're facing with the repayment structure.
Our aim with every funding offer is to help our customers manage their financial commitments in a way that's both manageable and suited to their current circumstances. We truly believe that your success underpins our own success.
We recognise that the repayments might still feel substantial. We carefully consider affordability when setting up any funding arrangement, always with your business's evolving needs in mind, but if you'd like to discuss your specific situation further, please don't hesitate to reach out. We're here to help find a solution that works for you.
We are continuously working on improving how we assess affordability and tailor repayment options to be more flexible where possible. Your feedback is a valuable reminder of how important this balance is, and I have flagged your comments with our team to ensure we keep evolving our approach in this area.
If there’s anything else you’d like to raise or if you’d prefer to discuss this further, please don’t hesitate to reach out we’re here to help.
Thank you for taking the time to share your feedback. We truly value hearing from our customers, even when the experience hasn’t met expectations.
I want to acknowledge the delay in our response. This is not the level of service we intend to provide to our valued customers, and your feedback will help us enhance our service capabilities.
We understand that business conditions change and evolve, and that can put extra pressure on your operations. We want to assure you that as a responsible lender, our goal is to support your business through these shifts. We understand your concerns about the cost of your funding and any challenges you're facing with the repayment structure.
Our aim with every funding offer is to help our customers manage their financial commitments in a way that's both manageable and suited to their current circumstances. We truly believe that your success underpins our own success.
We recognise that the repayments might still feel substantial. We carefully consider affordability when setting up any funding arrangement, always with your business's evolving needs in mind, but if you'd like to discuss your specific situation further, please don't hesitate to reach out. We're here to help find a solution that works for you.
We are continuously working on improving how we assess affordability and tailor repayment options to be more flexible where possible. Your feedback is a valuable reminder of how important this balance is, and I have flagged your comments with our team to ensure we keep evolving our approach in this area.
If there’s anything else you’d like to raise or if you’d prefer to discuss this further, please don’t hesitate to reach out we’re here to help.
My Review is that Lula is so supportive when it comes to business Financial assistance my business
Reply from Lula
2025.08.01
Thank you, Stephen! We're thrilled to hear Lula has been supportive for your business's financial needs. Your success matters to us, and we're glad we could assist.
Reply from Lula
2025.07.08
Thanks so much for your kind words CAT — we always strive to deliver great customer service!
Overwhelming communication on all ends
Date of experience: 18 June, 2025
Date of experience: 18 June, 2025
Reply from Lula
2025.08.01
Hi Snowie, we’re sorry to hear you felt overwhelmed. We’d appreciate it if you could contact our customer service to share more details so we can improve your experience. Thank you for your feedback.
Lula is very supportive when it comes to business financial assistance, my business was helped in less than 24 hours, I really receommend Lula. just supply all required docs and that's it.
Reply from Lula
2025.06.10
Thank you for the great feedback Luse. We're so glad we could help you and your business grow. We look forward to doing so again soon! All the best of success for your SME going forward, from your friends at Lula.