Verified Company
Ordered an item with 1-2 day delivery 7 days later still no item, when chasing order up on the 7th day was faced with rude and obnoxious staff…….purchase with caution
Reply from Low Energy Supermarket Ltd
2026.05.13
I'm sorry this was your experience of our business, it's certainly not our intention. I have looked your name up on our system and cannot locate any order or any communication? Perhaps you could contact us so I can look into this further?
Dreadful customer service. Bought cheap PIR light which was faulty. Emailed them several times, just had negative replies, they said how can I say its faulty without proof. And have I had electrician in to check it ? It was £15. Not paying an electrician call out for that.
Eventually I gave up and returned item to B and Q .
Oh, and I did tell B and Q to read these reviews. I will also email head office.
Avoid at all costs.
Worst experience ever, no item, no refund and waiting on Amazon to get involved.
Reply from Low Energy Supermarket Ltd
2026.01.16
We have replied numerous times asking whether the delivery photo is your property. The item is showing as delivered to you on the 18th December under tracking H00P7A0003874776
One star is too many, called to pay extra for next day delivery. Paid this, plenty of time to meet same day dispatch (Wednesday).
Called four times, each time assured items would be with me for weekend, now 5pm on a Friday parcel is still in the national sorting hub so not items that were ordered for a job this weekend so had to cancel.
Would not recommend.
Reply from Low Energy Supermarket Ltd
2026.01.16
The item was delivered Saturday morning, the conversation we had on Friday evening at 6pm you stated "If i get them by 10am in the morning its fine"
Evri delivered at 09:45am so within the time frame you stated would be ok.
Evri delivered at 09:45am so within the time frame you stated would be ok.
Big thank you for responding to: It would be helpful and customer friendly if a person could answer the phone or acknowledge my email or online form enquiries with a detailed response. It's concerning that I paid £9.99 1-3 days delivery by Evir or Parcelforce. I would like the parcel tracking details. I've given 3 stars with the benefit of the doubt. Big thank you for the quick response with tracking details - very helpful indeed and customer friendly. 5 star now.
sent wrong bulbs then want me to pay return postage but wouldnt give me return adress.. absolute cowboys stay well clear do not buy from these scammers
Reply from Low Energy Supermarket Ltd
2025.11.11
Thank you for your feedback although it's untruthful.
We have not sent the wrong bulbs - you actually ordered tube lights from us via Amazon. You demanded via Amazon a free return label, we asked why the items were being returned and you replied with "The ends of the bulbs are an unusual shape" you also advised that the made a buzzing noise when installed - we then replied asking if you had removed the starter as our LED tube lights do not need a starter and this is probably why they are buzzing, if the instructions we include are followed the installation is very straightforward.
You have not replied to that email. So to state we have asked for you to pay the return postage and haven't given you our address is total fabrication.
We have not sent the wrong bulbs - you actually ordered tube lights from us via Amazon. You demanded via Amazon a free return label, we asked why the items were being returned and you replied with "The ends of the bulbs are an unusual shape" you also advised that the made a buzzing noise when installed - we then replied asking if you had removed the starter as our LED tube lights do not need a starter and this is probably why they are buzzing, if the instructions we include are followed the installation is very straightforward.
You have not replied to that email. So to state we have asked for you to pay the return postage and haven't given you our address is total fabrication.
Item damaged, sent email about sending items with better protection but no reply.
Also asked company to phone 1 hour before delivery/ didn’t phone so was a little disappointed.
Overall I checked out solar panel and it still works, but will have to repair damage as the item is to be placed outside.
Terrible company. Product arrived missing parts. When I complained they said I could purchase the part at additional cost. Stay away.
Reply from Low Energy Supermarket Ltd
2025.08.02
Thank you for your feedback.
I feel we need to actually state the facts on this one as your feedback isn’t as truthful as it should be.
You purchased a pool heating kit. The pipe and connection you state was missing was not advertised in the product you purchased as this pipe and connection is the feed from your pool and could have any type of fitting. You asked if we stocked that part and unfortunately we do not as it is a manufacturer only part. The items we sold and delivered were as described and as per our messages to you if the item is unsuitable you can return it to us in an unused condition and we will happily refund you for it.
I feel we need to actually state the facts on this one as your feedback isn’t as truthful as it should be.
You purchased a pool heating kit. The pipe and connection you state was missing was not advertised in the product you purchased as this pipe and connection is the feed from your pool and could have any type of fitting. You asked if we stocked that part and unfortunately we do not as it is a manufacturer only part. The items we sold and delivered were as described and as per our messages to you if the item is unsuitable you can return it to us in an unused condition and we will happily refund you for it.
Scam company - selling half rolls of insulation at full price and claiming as small print shows states strange width somehow you are meant to realise they have sawn a roll in half.
Reply from Low Energy Supermarket Ltd
2025.08.02
Thank you for taking the time to review our business, disappointed that its a 1 star.
Our listings are very transparent and we give all dimensions in the listing. We give length, width, thickness and roll coverage. When checking out on any website you are agreeing that you have read all the information provided by us and are happy with that, you are also agreeing to the price of the item. Im sorry you either didn’t read the information provided or chose to ignore it.
To state we are a scam company is very unreasonable and is defamation of character and we shall pursue this outside of the Google platform.
Our listings are very transparent and we give all dimensions in the listing. We give length, width, thickness and roll coverage. When checking out on any website you are agreeing that you have read all the information provided by us and are happy with that, you are also agreeing to the price of the item. Im sorry you either didn’t read the information provided or chose to ignore it.
To state we are a scam company is very unreasonable and is defamation of character and we shall pursue this outside of the Google platform.
Purchased 6 x 12v 30w flood ligjts, all perfect working order, but after 5 mins of the light being illuminated the unit itself was too hot too touch burning my hand.
Very dangerous for a company like this to be selling these lights without any warning labels etc.
I sent all items back at a cost to myself of over £10, to be told there is nothing wrong with these lights, of course they would say that to avoid refunding return postage costs to which I was told if they are faulty refund postage would be refunded.
As per title, buyer beware! If I was you I'd buy from elsewhere!!!!!! And I can't stress this enough from this poor company selling dangerous items!!!!!!!!
Buy if you want to be ripped off!!!!!!
Reply from Low Energy Supermarket Ltd
2025.08.02
Thank you for your feedback.
The items that you purchased have a heat sink on the back of them to vent any heat from the lights however we are quite concerned that you felt the need to touch these?
These are out outdoor flood lights which are meant to be mounted on a wall to illuminate space. We agree that you did send the items back to us and they were tested by us and found not to be faulty and operated within the parameters of the UKCA certification they hold therefore they were deemed non-faulty. In line with the distance selling regulations postage for the return was not applicable. I’m sorry that you felt unhappy with this decision.
To claim we sell dangerous items is incorrect, all our items comply with all U.K. legislation and are tested and hold valid certifications.
The items that you purchased have a heat sink on the back of them to vent any heat from the lights however we are quite concerned that you felt the need to touch these?
These are out outdoor flood lights which are meant to be mounted on a wall to illuminate space. We agree that you did send the items back to us and they were tested by us and found not to be faulty and operated within the parameters of the UKCA certification they hold therefore they were deemed non-faulty. In line with the distance selling regulations postage for the return was not applicable. I’m sorry that you felt unhappy with this decision.
To claim we sell dangerous items is incorrect, all our items comply with all U.K. legislation and are tested and hold valid certifications.
DO NOT PURCHASE if you think that this "kit" comes with instructions, fasteners or even cable from Controller to battery. Do not expect tracking information either. Should you purchase this bundle of items, expect to get zero help from the firm . There are some plastic items which purport to be the mounting frame, but, these don't come with pre-drilled holes or guidance as to where to drill any hole nor what to use to fasten the solar panel to these or how to even fasten these to your base (roof / wall etc) I sincerely hope that, if and when I deduce how to get this lot together and running, that I don't need any after market support. There are better, comprehensive actual "kits" which include basic things like instructions and the means to fit, on the market. I shan't be buying from these again and advise you not to either.
Reply from Low Energy Supermarket Ltd
2025.05.21
Thank you for taking the time to leave a review, I'm sorry we only got a 1 star.
The kits contents is clearly shown on the sales page and we do list the items included and their specification.
The cable from controller to battery - you are correct, we do not include this as we have no idea how long your items are apart; it could be 1m or it could be 100m's. This is why we do not include it and people can purchase the desired length of cable needed from us separately.
The mounting brackets do not have predrilled holes as these are suitable for solar panels from 10w right upto 250w and the holes would be in different locations depending on the size of the panel.
I'm sorry you failed to receive tracking for the order, we use an integrated system and it is showing as tracking information was sent, I am sorry this email wasn't received by yourself.
Regarding instructions, we take on board your comments and will feed this back to the purchasing team however solar installations are complex and can be very dangerous so should be installed by someone with solar installation knowledge.
The kits contents is clearly shown on the sales page and we do list the items included and their specification.
The cable from controller to battery - you are correct, we do not include this as we have no idea how long your items are apart; it could be 1m or it could be 100m's. This is why we do not include it and people can purchase the desired length of cable needed from us separately.
The mounting brackets do not have predrilled holes as these are suitable for solar panels from 10w right upto 250w and the holes would be in different locations depending on the size of the panel.
I'm sorry you failed to receive tracking for the order, we use an integrated system and it is showing as tracking information was sent, I am sorry this email wasn't received by yourself.
Regarding instructions, we take on board your comments and will feed this back to the purchasing team however solar installations are complex and can be very dangerous so should be installed by someone with solar installation knowledge.
Ordered a couple of water savers for our toilet cisterns. They were very reasonably priced and our order was dispatched immediately . From our experience we would recommend this company.
Reply from Low Energy Supermarket Ltd
2025.08.02
Thank you for taking the time to leave this feedback. It is much appreciated and we welcome you back at any time.
Worst LED supplier ever! POOR customer service and rude attitude! Wouldn’t recommend this guys to no one! Hassle and unprofessionalism, thats what you’d get!!
Reply from Low Energy Supermarket Ltd
2025.01.23
Thank you for your review. I have had a look through our orders and we do not appear to have any from you? Please could you email us so we can investigate this for you