Its been just about a year.
For just about a year, I've been shopping online with LightIn
TheBox. There has been some hiccups in my experience until things got more understood with the ordering process and the product quality expectations as I ordered merchandise from this company. Overall my experience has been fairly good. However I do think and know that their shipping costs are through the roof HIGH! And the rewards we receive are very low. Kind concerns, fcl
Overall, it was easy to navigate the store and I am satified with the range of products available. In my recent order 2412040382274740 ,the materials used for the 2 Men's V Neck Tee Tee Top long were lighter & lesser quality than I expected
We love these sweaters. These sweaters have great quality to them. We love that these sweaters are available in many different colors. At first we only found the purchase link for three different colors but later we found another link for five more different colors. This helps add a variety to the wardrobe. This sweater is fashionable and comfortable at the same time. We would highly recommend ordering these knit sweaters. We would definitely be interested in ordering again.
I am very excited to have located your site. Nothing but absolute positive feedback. All my friends are interested. Your delivery, your clothing, I feel very trusted in you that my items are to arrive on timely basis. The clothing is the most unique & gorgeous & priced well.
Knit Sweaters
Love these sweaters. Great quality. Love that these are available in different colors. At first we only found the 3 different colors but later we found 5 different colors to add a variety to the wardrobe.
Without doubt another shady company, non-existing customer service
I'm sharing my experience with LightInTheBox, or rather, what I would more appropriately call "ShadowInTheBox." I ordered an item that was supposed to arrive in time for my wedding, but unfortunately, it never reached me.
After the expected delivery date passed, I suspected something was wrong and immediately contacted their customer service. They confirmed that the package had been marked as delivered, but when I reviewed the photo they sent me as proof of delivery, it was clear that the item in the picture was not mine. The box appeared much too small to contain the dress I ordered, and I couldn't imagine how it could fit inside.
More concerning, however, was the location where the delivery was made. The photo showed the package outside the apartment complex, by the entrance—not by the mailboxes room, or by my apartment door. This was highly unusual, and after seeing their message, I went to the location to check for myself, but there was no package in sight.
I reached out again to LightInTheBox to report the issue, but my messages were completely ignored. This was supposed to be a joyful and important event in my life, and instead, I've been left frustrated and without any support. It seems that they simply don't care about their customers.
I am deeply disappointed in the lack of service and the mishandling of my order, and I would not recommend this company to anyone.
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103328973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Jane F.2025.01.15
Verified
Armchair cover
So pleased with this purchase. Excellent fit and quality. Definitely recommend.
Je suis adhérent depuis des années
Bonjour! Je suis très heureux de faire mes achats, sur le site de vente par Internet; LightinTheBox. J'ai effectué de nombreuses commandes de produits de qualité, un service de logistique de transport de marchandises exceptionnelles. Un service après-vente qui ne vous laisse pas sur le bas côté du chemin, ou à l'abandon, toujours réactifs, très aimables, super compétents (es) pour trouver des solutions. J'ai toujours aimé cette grande boutique commerciale, beaucoup de choix, des prix compétitifs, un sens aiguisé du relationnel parfait.
Cordialement
Best products, delivery can be improved
Very satisfied with the products ( also material have been improved) delivery is already quite long and in this case arrived also after the dead Line foreseen ( even if delivery costa are not small)
Satisfaction
La sangle commandée bien particulière destinée à être ancrée sur les fixations Isofix de ma voiture est tout à fait conforme et correspond exactement à ce que je cherchais
Help given
Bpost has "lost" my package voluntarily or not we would never know about it. But, Light in the Box help me as much as they can and, as we didn't find the package they refund me immediately my payment. Very happy they do that spontaneously.
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103327528 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Galer A.2025.01.14
Verified
Facture
Bonjour,
Pour la commande et livraison, c'est bon. Mais j'attends toujours la facture
**************
Merci
Verified Company
Verified
