We were visiting from out of state and I wanted to see how the lifetime was in New York. Freddy was at the front and was extremely friendly and helpful. They gave us a tour of the entire gym and facility. Really nice place and equipment. Great place and staff!
Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your visit and found our staff friendly and helpful, and Freddy in particular. It's great to know that you appreciated the tour and our facilities. We hope to welcome you back whenever you're in town again!
Terry Robertson2026.03.16
Awesome gym with a motivating environment! Equipment is modern and well-maintained, and the staff is friendly and supportive. Classes are energetic and trainers provide excellent guidance. Clean facilities and flexible hours make it easy to stick to a routine. Highly recommend for anyone serious about fitness. 💪
Thank you for sharing your positive experience! We're thrilled to hear that you enjoy the motivating environment, modern equipment, and supportive staff. It's great to know that our classes and trainers meet your expectations. We appreciate your recommendation and look forward to continuing to support your fitness journey!
Jason Wurtz2026.03.06
William Rojas is the best massage therapist you will ever have.
I have gotten deep tissue massages from William for nearly 4 years, including his current home at Lifetime Fitness. I'm not a member of LifeTime, but take full advantage of the sauna and other amenities with the day-pass that comes with a massage.
I'm very active and fit, but have some unusual health issues for someone my age, including arthritis in my right ankle. I have to wear a bulky brace when I walk more than a few blocks.
William's knowledge of anatomy, well-honed technique, and strength far exceed the dozens of therapists I've tried over the years. He's also an amazing communicator and listener.
Highly recommend.
Thank you for sharing your positive experience with William Rojas. We're thrilled to hear that his expertise and communication skills have made such a significant impact on your well-being. It's great to know that you also enjoy the amenities available with the day-pass. We appreciate your recommendation and look forward to continuing to support your health and fitness journey.
Thank you for your feedback. We're sorry to hear about your experience and would appreciate any additional details you could provide to help us improve.
Rosario Pucci2026.02.13
I’m writing this review out of sheer frustration and disbelief after my Rolex was stolen from my locker —and this is now the fourth time something like this has happened here. Enough is enough.
I always use the provided locker with a specific personal code that I set myself, and I make sure to scramble the combination thoroughly after locking it—standard procedure to reset any visible digits. Yet somehow, the thief accessed it without any sign of forced entry, no reset needed from staff, and no obvious damage to the lock or locker. This isn’t amateur opportunism; it feels targeted, like someone is watching for high-end items or has figured out a way to exploit these locks repeatedly.
The locker room security is clearly inadequate: no visible cameras in the actual changing areas (understandable for privacy, but it creates a blind spot for theft), and locks that are apparently vulnerable to skilled manipulation without leaving traces. If thieves can open a scrambled combination lock without resetting it or breaking anything, that’s a massive red flag the gym needs to address immediately—upgrade the locks, add better monitoring, or at least warn members more aggressively.
To anyone reading this: Be extremely careful if you’re bringing expensive personal belongings here. Don’t assume a locked locker means safe—people are clearly being targeted, especially for luxury items like Rolexes. Leave valuables at home, use a gym bag you keep with you, or better yet, find a facility with stronger security protocols. I’ve reported this to management and police, but the pattern suggests nothing changes until enough people speak up or stop paying membership fees.
One star only because I have to give something; otherwise it’d be zero. Disappointed, violated, and done with this place unless major changes happen. Avoid if you value your stuff.
Thank you for sharing your experience and concerns. We take security very seriously and are committed to ensuring a safe environment for all members. In fact, we do have secured safety deposit boxes available for members to use for exceptionally valuable items, and I am sorry that you were not informed of this. Regarding cameras in the locker rooms: New York State law Section 203-C prohibits video recording in a bedroom, restroom, locker room, washroom, shower, or room designated for the change of clothes, unless authorized by court order.
Pablo de la Torre2026.02.07
My massage with Will well exceeded my expectations. Had a recurring back issue that Will was able to help me treat.
Thank you for sharing your positive experience. We're delighted to hear that Will was able to assist with your back issue and exceed your expectations. We look forward to welcoming you back for future visits.
Phoebe Happ2026.02.07
Good experience at Lifetime overall. Went to Will for a massage - turned out to be like physical therapy (by my choice). Go here for spa or deeper, more complex treatments. Very good, would recommend!
Thank you for sharing your positive experience! We're delighted to hear that you found value in our services and that Will was able to meet your needs. Your recommendation means a lot to us, and we look forward to welcoming you back for more treatments in the future.
Thank you for your 5-star rating! We're delighted to know you had a positive experience with us.
Lars Betschart2026.01.22
Amazing gym with great facilities, equipment, and a clean, motivating atmosphere. But what really makes this place special are the people — everyone is always super friendly and welcoming.
Special shoutout to Michael Cerrato, who consistently takes great care of everyone and truly brings warm hospitality to the gym!
Thank you for your wonderful feedback! We're thrilled to hear that you enjoy our facilities and the welcoming atmosphere. It's great to know that our team, especially Michael, has made a positive impact on your experience. We look forward to continuing to provide a supportive and motivating environment for you.
Madina Halil2026.01.21
I just joined the gym and I really like it so far. It’s great overall.
One thing I would suggest is having stricter rules for the women’s sauna and steam room. For hygiene reasons, people shouldn’t enter wearing gym clothes they’ve been working out in. It would be better if everyone wore a swimsuit or used a towel only.
Another suggestion would be to provide hair ties in the women’s bathroom. They’re not expensive and would be very helpful. Also, the women’s bathroom could be cleaned more frequently, especially to remove hair.
Overall, I’m enjoying the gym so far and happy with my experience.
Thank you for sharing your feedback and suggestions. We're glad to hear you're enjoying your experience at the gym so far, and we appreciate your input regarding the sauna and steam room, as well as the suggestions for the women's bathroom. We do have hair ties at the front desk and we do ask members to shower before using the steam/sauna/whirlpool, but we will make an effort to follow up on this for the future.
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our gym, facilities, and location. Our team works hard to maintain a clean and welcoming environment, and it's great to know that our efforts are appreciated. We look forward to seeing you again soon!
Chris Benvenuto2025.12.28
Spacious, clean gym with great amenities. Cafe has lots of options and is great for getting some work done. Staff is always very friendly.
Thank you for your positive feedback! We're delighted to hear that you enjoy our spacious and clean facilities, as well as the variety of options at our cafe. It's wonderful to know our friendly staff contributes to your experience. We look forward to welcoming you back soon!
Kar Man Pang2025.11.25
I love this gym- I come with my toddler. Everybody is just super helpful and friendly. Yoga instructors are very good. Gym classes are top! Reception are super friendly. Caregivers are so caring.
Thank you for sharing your positive experience! We're thrilled to hear that you and your toddler enjoy the gym and find our staff and instructors helpful and friendly. Your feedback about our yoga classes and caregivers is greatly appreciated. We look forward to continuing to provide a welcoming environment for you and your family!
Jigar Chauhan2025.11.24
I go back and forth between Atlanta and NYC, and I always make it a point to book a massage with William at Life Time. He consistently gives one of the best massages I’ve ever had. Whether I’m dealing with travel stiffness or just general tension, I always walk out feeling noticeably better. Definitely worth the trip every time.
Thank you for sharing your positive experience with us. We're thrilled to hear that William's massages have consistently met your expectations and helped alleviate your travel-related tension. We look forward to welcoming you back on your next visit. Safe travels!
Dana Fink2025.11.22
The worst service you can find - they consistently lock the door on CTR early which is highly irritating.
Thank you for sharing your feedback. We have tried to make it clear (on the app, on the website, by member notifications) that the class has strict operational procedures so that this kind of experience can be avoided. We have never closed the door prematurely, but once the class has started, we cannot interrupt it. We hope you get a chance to attend the fantastic CTR program in the future!
Elise Massa2025.11.20
This review if for the massages I got from William.
I am not a member of the club, one of my friend gets a monthly massage from William and highly recommended him. It was fantastic and I ended up getting a second one in my 10 days vacation!
This came with access to the locker room,sauna, jacuzzi, pool and a delicious coffee.
I visit NYC a few times a year and this will be one my automatic stop!
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your massages and the amenities during your visit. It's great to know that William made such a positive impression. We look forward to welcoming you back on your future trips to NYC!
Thank you for your positive feedback! We're delighted to hear that our staff made a great impression. We look forward to seeing you in the club again soon!
Ayesha Raines2025.10.25
The Wall St location is one of the best locations! The staff are professional and welcoming. Machines are clean. Big space, enough cardio machines. Sauna area is also clean. Huge locker room as well.
Thank you for sharing your positive experience at our Wall St location. We're thrilled to hear that you enjoyed the facilities and found our staff professional and welcoming. Your feedback about the cleanliness and spaciousness is greatly appreciated. We look forward to continuing to provide you with a great experience.
AG L2025.10.20
Although there are a lot of nice perks to this gym, at the expensive price tag for individual plan at ~$350/mo it's disappointing to see this club skimps on the attention to detail when it comes to fundamentals like cleanliness and maintenance. Instead the club focuses on upselling you on things like $12 smoothies and $150+ spa treatments.
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Pros:
+ Pretty good hours (late nights and weekends). Though the showers close 30min before the publicized hours so if you actually stay late you'll be forced to shower at home.
+ A lot of squat racks (~8+)
+ Equipment itself is high quality and there are a full range of machines.
+ Large footprint (square footage)
+ Good variety of exercise classes included
+ Mobile App is solid compared to most gyms
+ Good location
+ Staff is very friendly (though limited) and available to answer questions which is great. Other gyms don't answer the phone.
+ Not really crowded (at least on weekends and late evenings so I haven't experienced waiting for equipment)
+ Rainfall showers, sauna, hot tub are nice.
Cons:
- Trash: Way too much trash strewn about. e.g Men's locker room bins overflowing, small scraps of paper, gum wrappers, used chap stick left behind, razor blade caps (left in showers), clothing tags, etc. I've reported this to the management on at least 2 occasions with no improvement. Part of this is on the guests/members for not being as considerate but regardless of fault it impacts the experience really negatively. This is especially in my experience closer to the end of the day, which feels understaffed. Uploaded some photos (but it's so common you can just come for a tour late evening tomorrow and you'll see it for yourself). I just heard another member this morning complaining in the locker room about "how frustrating it is to see people lift heavy weights then not able to lift the towels or trash to the receptacles."
- Poor maintenance: Towels consistently overflowing the bins, strewn about in locker room benches. Non-reserved lockers aren't cleared out every night but only a few times/week (as told to me by the staff) which limits locker availability. The outside shower floors don't seem to properly drain excess water. In the lobby of the club, where I sit as I write this, the tables are wobbly and there's left behind bottle cap and straw wrapper on the table next to me from before I sat down. 1 of 3 flat bench press stations was misaligned so that the heavier plates were inaccessible (this was fixed after reported to staff but to my main point is an indicator of low focus on basic details with guest experience)
- Few cable pull machines (<5)
- It's all underground (in an old bank vault type space) which means although the square footage is technically high, the individual spaces with many narrow maze like hallways you feel a little cramped and closed in. Plus it blocks my cell phone reception.
Small bits of feedback to management:
- The mobile app "schedule" section doesn't allow you to save a favorited filter as the default so, although it does save my class filters as a favorited group, I have to reselect the same filter (2 annoying extra steps) every time I want to see the classes without all the daycare stuff mixed in.
- The website pricing was broken when trying to signup for 3 member bundle the advertised price showed "adults" but then going through checkout it requires that 1 member must be a dependent.
- Would be nice to have face wash in the locker rooms, not just hand soap.
- At the risk of worsening the trash issue, I think it would be nice to have floss-picks available in the locker room. (Ideally the compostable ones to reduce waste)
In conclusion, the club offers more than a more affordable gym but it doesn't feel like your getting a great value given the service. It's 3.5x the price of my last gym at ~20% better quality offering in my opinion. If the trash & maintenance issues are addressed I'd bump my rating to at least a 4.
Thank you for sharing your detailed feedback. We appreciate your recognition of the gym's amenities and staff, as well as your constructive comments on areas needing improvement. Cleanliness and maintenance are important to us, and your observations will be shared with the management team for review. We value your input on the mobile app and website functionality and will consider your suggestions for enhancing the locker room experience. Your insights are invaluable in helping us improve our services.
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