Life Time One Wall Street Reviews

Kar Man Pang 2025.11.25

     

I love this gym- I come with my toddler. Everybody is just super helpful and friendly. Yoga instructors are very good. Gym classes are top! Reception are super friendly. Caregivers are so caring.

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Reply from Life Time One Wall Street 2025.11.25

Thank you for sharing your positive experience! We're thrilled to hear that you and your toddler enjoy the gym and find our staff and instructors helpful and friendly. Your feedback about our yoga classes and caregivers is greatly appreciated. We look forward to continuing to provide a welcoming environment for you and your family!

Jigar Chauhan 2025.11.24

     

I go back and forth between Atlanta and NYC, and I always make it a point to book a massage with William at Life Time. He consistently gives one of the best massages I’ve ever had. Whether I’m dealing with travel stiffness or just general tension, I always walk out feeling noticeably better. Definitely worth the trip every time.

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Reply from Life Time One Wall Street 2025.11.25

Thank you for sharing your positive experience with us. We're thrilled to hear that William's massages have consistently met your expectations and helped alleviate your travel-related tension. We look forward to welcoming you back on your next visit. Safe travels!

Dana Fink 2025.11.22

     

The worst service you can find - they consistently lock the door on CTR early which is highly irritating.

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Reply from Life Time One Wall Street 2025.11.22

Thank you for sharing your feedback. We have tried to make it clear (on the app, on the website, by member notifications) that the class has strict operational procedures so that this kind of experience can be avoided. We have never closed the door prematurely, but once the class has started, we cannot interrupt it. We hope you get a chance to attend the fantastic CTR program in the future!

Elise Massa 2025.11.20

     

This review if for the massages I got from William. I am not a member of the club, one of my friend gets a monthly massage from William and highly recommended him. It was fantastic and I ended up getting a second one in my 10 days vacation! This came with access to the locker room,sauna, jacuzzi, pool and a delicious coffee. I visit NYC a few times a year and this will be one my automatic stop!

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Reply from Life Time One Wall Street 2025.11.21

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your massages and the amenities during your visit. It's great to know that William made such a positive impression. We look forward to welcoming you back on your future trips to NYC!

Wills William 2025.11.18

     

Friendly staff

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Reply from Life Time One Wall Street 2025.11.19

Thank you for your positive feedback! We're delighted to hear that our staff made a great impression. We look forward to seeing you in the club again soon!

Ayesha Raines 2025.10.25

     

The Wall St location is one of the best locations! The staff are professional and welcoming. Machines are clean. Big space, enough cardio machines. Sauna area is also clean. Huge locker room as well.

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Reply from Life Time One Wall Street 2025.10.28

Thank you for sharing your positive experience at our Wall St location. We're thrilled to hear that you enjoyed the facilities and found our staff professional and welcoming. Your feedback about the cleanliness and spaciousness is greatly appreciated. We look forward to continuing to provide you with a great experience.

AG L 2025.10.20

     

Although there are a lot of nice perks to this gym, at the expensive price tag for individual plan at ~$350/mo it's disappointing to see this club skimps on the attention to detail when it comes to fundamentals like cleanliness and maintenance. Instead the club focuses on upselling you on things like $12 smoothies and $150+ spa treatments. --- Pros: + Pretty good hours (late nights and weekends). Though the showers close 30min before the publicized hours so if you actually stay late you'll be forced to shower at home. + A lot of squat racks (~8+) + Equipment itself is high quality and there are a full range of machines. + Large footprint (square footage) + Good variety of exercise classes included + Mobile App is solid compared to most gyms + Good location + Staff is very friendly (though limited) and available to answer questions which is great. Other gyms don't answer the phone. + Not really crowded (at least on weekends and late evenings so I haven't experienced waiting for equipment) + Rainfall showers, sauna, hot tub are nice. Cons: - Trash: Way too much trash strewn about. e.g Men's locker room bins overflowing, small scraps of paper, gum wrappers, used chap stick left behind, razor blade caps (left in showers), clothing tags, etc. I've reported this to the management on at least 2 occasions with no improvement. Part of this is on the guests/members for not being as considerate but regardless of fault it impacts the experience really negatively. This is especially in my experience closer to the end of the day, which feels understaffed. Uploaded some photos (but it's so common you can just come for a tour late evening tomorrow and you'll see it for yourself). I just heard another member this morning complaining in the locker room about "how frustrating it is to see people lift heavy weights then not able to lift the towels or trash to the receptacles." - Poor maintenance: Towels consistently overflowing the bins, strewn about in locker room benches. Non-reserved lockers aren't cleared out every night but only a few times/week (as told to me by the staff) which limits locker availability. The outside shower floors don't seem to properly drain excess water. In the lobby of the club, where I sit as I write this, the tables are wobbly and there's left behind bottle cap and straw wrapper on the table next to me from before I sat down. 1 of 3 flat bench press stations was misaligned so that the heavier plates were inaccessible (this was fixed after reported to staff but to my main point is an indicator of low focus on basic details with guest experience) - Few cable pull machines (<5) - It's all underground (in an old bank vault type space) which means although the square footage is technically high, the individual spaces with many narrow maze like hallways you feel a little cramped and closed in. Plus it blocks my cell phone reception. Small bits of feedback to management: - The mobile app "schedule" section doesn't allow you to save a favorited filter as the default so, although it does save my class filters as a favorited group, I have to reselect the same filter (2 annoying extra steps) every time I want to see the classes without all the daycare stuff mixed in. - The website pricing was broken when trying to signup for 3 member bundle the advertised price showed "adults" but then going through checkout it requires that 1 member must be a dependent. - Would be nice to have face wash in the locker rooms, not just hand soap. - At the risk of worsening the trash issue, I think it would be nice to have floss-picks available in the locker room. (Ideally the compostable ones to reduce waste) In conclusion, the club offers more than a more affordable gym but it doesn't feel like your getting a great value given the service. It's 3.5x the price of my last gym at ~20% better quality offering in my opinion. If the trash & maintenance issues are addressed I'd bump my rating to at least a 4.

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Reply from Life Time One Wall Street 2025.10.21

Thank you for sharing your detailed feedback. We appreciate your recognition of the gym's amenities and staff, as well as your constructive comments on areas needing improvement. Cleanliness and maintenance are important to us, and your observations will be shared with the management team for review. We value your input on the mobile app and website functionality and will consider your suggestions for enhancing the locker room experience. Your insights are invaluable in helping us improve our services.

Christopher Sanders 2025.10.15

     

This might be the best gym in the city. Im stunned just stunned. 😦 Between the price and the equipment and the sitting areas and the lockerroom and steam room and khiels lotion its actual competition if the other lifetimes in NYC can live up to this one. This is what I was hoping Penn 1 would be. Penn 1 is missing the work areas and steam room and nail salon but it does have pickle ball with a waiting list to play. One Wall St reminds me of like a NJ/LI Life Time but located in NYC. Its not NYC coded in terms of feel. It is really nice though. It reminds me ofthe iconic Equinox WV or Sports Club but with newer equipment. The only One Wall Street Life Time is missing is a good set of bike racks on that street the entrance sits on. P.S. make sure 10 Bryant is at least as good at One Wall Street and has good bike racks.

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Reply from Life Time One Wall Street 2025.10.21

Thank you for sharing your detailed feedback. We're thrilled to hear that you enjoyed the facilities and amenities at our location. Your comments about the bike racks and comparisons to other locations are valuable, and we'll take them into consideration. We appreciate your insights and look forward to welcoming you back soon.

giadinhxauxi vuinhon 2025.10.12

     

Impression

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Reply from Life Time One Wall Street 2025.10.14

Thank you for sharing your impression with us. We're glad to see a positive rating and appreciate your feedback. If there's anything specific you'd like to share about your experience, feel free to let us know.

Richard Ouyang 2025.10.03

     

EDIT: Upgrading to 5 stars because of the new added squat racks! Nice overall gym, but I’m rating only three stars because of the lack of availability of squat racks. There are often alpha strength classes at peak times which hog the squat racks for the other patrons of the gym. This makes the experience significantly worse.

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Reply from Life Time One Wall Street 2025.06.24

We appreciate your feedback and understand your concern about the availability of squat racks during peak times. We're always looking for ways to improve our gym experience and your input is valuable in this process. In fact, we have a major overhaul of the main fitness floor, including the addition of several more squat racks! That is coming VERY soon, so I hope this will reduce the challenges you have faced. Again, thank you for your response!

Grant Z 2025.09.30

     

This is a grungy lifetime. Windowless. Mostly below ground… not my favorite

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Reply from Life Time One Wall Street 2025.10.01

Hi Grant! Part of the unique atmosphere of the club is precisely that we have 74,000 sq. ft. of space in what used to be the third largest bank vault in the world. We would be delighted to get details of your visit since we have no record of you visiting the club, and would like to know what you thought was "grungy". Please get in touch!

Shane Francis 2025.09.28

     

Life Time One Wall Street is simply outstanding. The facility is modern, spotless, and full of energy everything you could want in a premium fitness club. The gym floor is spacious and has every piece of equipment imaginable, but what really sets it apart is the atmosphere. From the bar and café to the spa and recovery areas, it feels more like a wellness destination than just a gym. Most importantly, the staff make the experience unforgettable. A special thank you to Michael and his team they are professional, welcoming, and go above and beyond to make sure every guest feels at home. Thanks to them, I was able to stay consistent with my fitness goals throughout my time in the downtown area. If you’re looking for a first-class fitness experience in the city, this is the place. Highly recommend!

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Reply from Life Time One Wall Street 2025.09.30

Thank you for sharing your positive experience at Life Time One Wall Street. We're thrilled to hear that you enjoyed the modern facilities and welcoming atmosphere. It's wonderful to know that our staff, especially Michael and his team, made your visits memorable and supported your fitness journey. We appreciate your recommendation and look forward to welcoming you back!

Chris Hansen 2025.09.23

     

They’ll keep the sauna open till 10:30 but close the showers at 10:30 so you can’t clean off, absolutely insane. They also don’t announce it. Edit: I am a club member, I use a different name for Google. They made 1 announcement at 10:30pm.

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Reply from Life Time One Wall Street 2025.09.23

Thank you for sharing your feedback. We would very much like to talk to you about when you visited the club, as we make a point of giving several announcements over the course of the evening, and we have no record of your visit. Thank you!

Achilles US 2025.09.22

     

Hard to get a hold of anyone for issues with membership or PT or class help. This location is claustrophobic, overpriced, and overcrowded.

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Reply from Life Time One Wall Street 2025.09.23

Thank you for sharing your feedback. We would very much like to talk to you about your experience; we have over 74,000 sq. ft. of space, so it is surprising to hear the club referred to as "claustrophobic". In addition, we have numerous staff available at all times to discuss any issues, challenges, or provide help. Please get in touch, as we have no record of your visit to the club. Thank you!

Rezwan Badhan 2025.09.20

     

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Reply from Life Time One Wall Street 2025.09.20

Hi Rezwan. We don't have a membership under your name and no record of a visit, so we'd be interested in finding out when you came to the club. Let us know! Thanks.

de Leon de Alba 2025.09.08

     

TRUMP WORLD TOWER , Back in the MMIIX , Speech of the General of the 87th Airborne Division. " 87NY " Speech of the 87th NY Airborne General. >>>>>>>--------------> SPEECHLESS : in front of Gheorghe Mureșan and the entire NBA family. " My country is a treasure, left by our ancestors " . general BAT87MAN

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Marissa Rivera 2025.09.01

     

The first time i came here was a few months ago as a guest and i was astonished at the facility. It is huge and the equipment is all new and the time i went it was not crowded at all ! The hot tub , sauna and steam room are amazing and the showers have so many complimentary items. I was amazed but at a $350 price point i couldn’t justify it in my life but i definitely see why people do ! However my job offers a benefit to get this gym cheaper with Wellhub so I thought about it for a while and finally bit the bullet even though I heard there are some exclusions however after going in and setting my account up with Yaniris she assured me that I have the same signature membership as those who pay full price and not once did i feel treated different while setting this account up. It took about 15 minutes and there are so many perks for new members. Thank you Yaniris for explaining the benefits of lifetime to me I can’t way to begin my journey here !

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Reply from Life Time One Wall Street 2025.09.02

Thank you for sharing your positive experience! We're thrilled to hear that you were impressed with our facilities and that Yaniris provided excellent service during your membership setup. It's great to know that you're excited to start your journey with us and enjoy the many perks we offer. We look forward to supporting you in achieving your fitness goals!

Valentino Velez 2025.08.28

     

I’m sorry, but I have to leave a bad review. This place is way too expensive to have such poor upkeep. Half the time there are no towels, and the locker room is dirty. Like come on guys. I shouldn’t have to stand there dripping wet for 15 minutes. I have over 11 years in leadership, and over 5 years in hospitality. I can tell these teenagers are not being properly trained and guided. It’s clear the cleaning crew isn’t being managed properly — it shows every single visit. For a “luxury” gym, this is unacceptable.

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Reply from Life Time One Wall Street 2025.08.28

Hello, Valentino! We do not have a membership under your name and you do not have any visits as a guest. We would very much like to know when you visited.

Sana 2025.08.26

     

Not pregnant friendly, been a member for 8 months and didn’t notice mistreatment until I was visibly pregnant. Typical pregnant symptoms, such as walking/moving slower or having to take a bathroom run before class is frowned upon, even if you speak to the instructor before class. Not every instructor is like this, so it’s a shame the few ruin the reputation for others. Don’t expect any exceptions. I suggest cancelling your membership before you start to show.

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Reply from Life Time One Wall Street 2025.08.26

Hi, Sana. I'm sorry you seem to have had this experience, quite unlike many of our members past and present who have been with us through their pregnancies. We would very much like to know exactly with which class instructors you experienced this so that we can make sure no one has that happen to them in the future. Please stop by any of the offices at any time so that we can get details. Thank you!

Dont'e T 2025.08.22

     

Nysha was truly the highlight of my visit—her smile and positive energy put me at ease and made the experience enjoyable. I will return for experience the awesome costumer service.

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Reply from Life Time One Wall Street 2025.08.23

Thank you for sharing your feedback. We're pleased to hear that Nysha made a positive impact on your visit!