Verified Company
The cardio area is so awkward all the machines face each other and you can’t even see the TVs… pls fix this set up
Reply from Life Time One Wall Street
2026.02.04
Thank you for sharing your feedback about the cardio area setup. We understand how important a comfortable workout environment is and appreciate your input. Your comments will be considered as we look for ways to improve our facility.
Amazing gym with great facilities, equipment, and a clean, motivating atmosphere. But what really makes this place special are the people — everyone is always super friendly and welcoming.
Special shoutout to Michael Cerrato, who consistently takes great care of everyone and truly brings warm hospitality to the gym!
Reply from Life Time One Wall Street
2026.01.24
Thank you for your wonderful feedback! We're thrilled to hear that you enjoy our facilities and the welcoming atmosphere. It's great to know that our team, especially Michael, has made a positive impact on your experience. We look forward to continuing to provide a supportive and motivating environment for you.
I just joined the gym and I really like it so far. It’s great overall.
One thing I would suggest is having stricter rules for the women’s sauna and steam room. For hygiene reasons, people shouldn’t enter wearing gym clothes they’ve been working out in. It would be better if everyone wore a swimsuit or used a towel only.
Another suggestion would be to provide hair ties in the women’s bathroom. They’re not expensive and would be very helpful. Also, the women’s bathroom could be cleaned more frequently, especially to remove hair.
Overall, I’m enjoying the gym so far and happy with my experience.
Reply from Life Time One Wall Street
2026.01.22
Thank you for sharing your feedback and suggestions. We're glad to hear you're enjoying your experience at the gym so far, and we appreciate your input regarding the sauna and steam room, as well as the suggestions for the women's bathroom. We do have hair ties at the front desk and we do ask members to shower before using the steam/sauna/whirlpool, but we will make an effort to follow up on this for the future.
beautiful gym, clean, nice staff and well kept equipment. Facilities are wonderful and location is fantastic.
Reply from Life Time One Wall Street
2025.12.30
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our gym, facilities, and location. Our team works hard to maintain a clean and welcoming environment, and it's great to know that our efforts are appreciated. We look forward to seeing you again soon!
Spacious, clean gym with great amenities. Cafe has lots of options and is great for getting some work done. Staff is always very friendly.
Reply from Life Time One Wall Street
2025.12.29
Thank you for your positive feedback! We're delighted to hear that you enjoy our spacious and clean facilities, as well as the variety of options at our cafe. It's wonderful to know our friendly staff contributes to your experience. We look forward to welcoming you back soon!
I love this gym- I come with my toddler. Everybody is just super helpful and friendly. Yoga instructors are very good. Gym classes are top! Reception are super friendly. Caregivers are so caring.
Reply from Life Time One Wall Street
2025.11.25
Thank you for sharing your positive experience! We're thrilled to hear that you and your toddler enjoy the gym and find our staff and instructors helpful and friendly. Your feedback about our yoga classes and caregivers is greatly appreciated. We look forward to continuing to provide a welcoming environment for you and your family!
I go back and forth between Atlanta and NYC, and I always make it a point to book a massage with William at Life Time. He consistently gives one of the best massages I’ve ever had. Whether I’m dealing with travel stiffness or just general tension, I always walk out feeling noticeably better. Definitely worth the trip every time.
Reply from Life Time One Wall Street
2025.11.25
Thank you for sharing your positive experience with us. We're thrilled to hear that William's massages have consistently met your expectations and helped alleviate your travel-related tension. We look forward to welcoming you back on your next visit. Safe travels!
The worst service you can find - they consistently lock the door on CTR early which is highly irritating.
Reply from Life Time One Wall Street
2025.11.22
Thank you for sharing your feedback. We have tried to make it clear (on the app, on the website, by member notifications) that the class has strict operational procedures so that this kind of experience can be avoided. We have never closed the door prematurely, but once the class has started, we cannot interrupt it. We hope you get a chance to attend the fantastic CTR program in the future!
This review if for the massages I got from William.
I am not a member of the club, one of my friend gets a monthly massage from William and highly recommended him. It was fantastic and I ended up getting a second one in my 10 days vacation!
This came with access to the locker room,sauna, jacuzzi, pool and a delicious coffee.
I visit NYC a few times a year and this will be one my automatic stop!
Reply from Life Time One Wall Street
2025.11.21
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your massages and the amenities during your visit. It's great to know that William made such a positive impression. We look forward to welcoming you back on your future trips to NYC!
The Wall St location is one of the best locations! The staff are professional and welcoming. Machines are clean. Big space, enough cardio machines. Sauna area is also clean. Huge locker room as well.
Reply from Life Time One Wall Street
2025.10.28
Thank you for sharing your positive experience at our Wall St location. We're thrilled to hear that you enjoyed the facilities and found our staff professional and welcoming. Your feedback about the cleanliness and spaciousness is greatly appreciated. We look forward to continuing to provide you with a great experience.
Although there are a lot of nice perks to this gym, at the expensive price tag for individual plan at ~$350/mo it's disappointing to see this club skimps on the attention to detail when it comes to fundamentals like cleanliness and maintenance. Instead the club focuses on upselling you on things like $12 smoothies and $150+ spa treatments.
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Pros:
+ Pretty good hours (late nights and weekends). Though the showers close 30min before the publicized hours so if you actually stay late you'll be forced to shower at home.
+ A lot of squat racks (~8+)
+ Equipment itself is high quality and there are a full range of machines.
+ Large footprint (square footage)
+ Good variety of exercise classes included
+ Mobile App is solid compared to most gyms
+ Good location
+ Staff is very friendly (though limited) and available to answer questions which is great. Other gyms don't answer the phone.
+ Not really crowded (at least on weekends and late evenings so I haven't experienced waiting for equipment)
+ Rainfall showers, sauna, hot tub are nice.
Cons:
- Trash: Way too much trash strewn about. e.g Men's locker room bins overflowing, small scraps of paper, gum wrappers, used chap stick left behind, razor blade caps (left in showers), clothing tags, etc. I've reported this to the management on at least 2 occasions with no improvement. Part of this is on the guests/members for not being as considerate but regardless of fault it impacts the experience really negatively. This is especially in my experience closer to the end of the day, which feels understaffed. Uploaded some photos (but it's so common you can just come for a tour late evening tomorrow and you'll see it for yourself). I just heard another member this morning complaining in the locker room about "how frustrating it is to see people lift heavy weights then not able to lift the towels or trash to the receptacles."
- Poor maintenance: Towels consistently overflowing the bins, strewn about in locker room benches. Non-reserved lockers aren't cleared out every night but only a few times/week (as told to me by the staff) which limits locker availability. The outside shower floors don't seem to properly drain excess water. In the lobby of the club, where I sit as I write this, the tables are wobbly and there's left behind bottle cap and straw wrapper on the table next to me from before I sat down. 1 of 3 flat bench press stations was misaligned so that the heavier plates were inaccessible (this was fixed after reported to staff but to my main point is an indicator of low focus on basic details with guest experience)
- Few cable pull machines (<5)
- It's all underground (in an old bank vault type space) which means although the square footage is technically high, the individual spaces with many narrow maze like hallways you feel a little cramped and closed in. Plus it blocks my cell phone reception.
Small bits of feedback to management:
- The mobile app "schedule" section doesn't allow you to save a favorited filter as the default so, although it does save my class filters as a favorited group, I have to reselect the same filter (2 annoying extra steps) every time I want to see the classes without all the daycare stuff mixed in.
- The website pricing was broken when trying to signup for 3 member bundle the advertised price showed "adults" but then going through checkout it requires that 1 member must be a dependent.
- Would be nice to have face wash in the locker rooms, not just hand soap.
- At the risk of worsening the trash issue, I think it would be nice to have floss-picks available in the locker room. (Ideally the compostable ones to reduce waste)
In conclusion, the club offers more than a more affordable gym but it doesn't feel like your getting a great value given the service. It's 3.5x the price of my last gym at ~20% better quality offering in my opinion. If the trash & maintenance issues are addressed I'd bump my rating to at least a 4.
Reply from Life Time One Wall Street
2025.10.21
Thank you for sharing your detailed feedback. We appreciate your recognition of the gym's amenities and staff, as well as your constructive comments on areas needing improvement. Cleanliness and maintenance are important to us, and your observations will be shared with the management team for review. We value your input on the mobile app and website functionality and will consider your suggestions for enhancing the locker room experience. Your insights are invaluable in helping us improve our services.
This might be the best gym in the city. Im stunned just stunned. 😦 Between the price and the equipment and the sitting areas and the lockerroom and steam room and khiels lotion its actual competition if the other lifetimes in NYC can live up to this one.
This is what I was hoping Penn 1 would be. Penn 1 is missing the work areas and steam room and nail salon but it does have pickle ball with a waiting list to play.
One Wall St reminds me of like a NJ/LI Life Time but located in NYC. Its not NYC coded in terms of feel. It is really nice though.
It reminds me ofthe iconic Equinox WV or Sports Club but with newer equipment.
The only One Wall Street Life Time is missing is a good set of bike racks on that street the entrance sits on.
P.S. make sure 10 Bryant is at least as good at One Wall Street and has good bike racks.
Reply from Life Time One Wall Street
2025.10.21
Thank you for sharing your detailed feedback. We're thrilled to hear that you enjoyed the facilities and amenities at our location. Your comments about the bike racks and comparisons to other locations are valuable, and we'll take them into consideration. We appreciate your insights and look forward to welcoming you back soon.
EDIT: Upgrading to 5 stars because of the new added squat racks!
Nice overall gym, but I’m rating only three stars because of the lack of availability of squat racks. There are often alpha strength classes at peak times which hog the squat racks for the other patrons of the gym. This makes the experience significantly worse.
Reply from Life Time One Wall Street
2025.06.24
We appreciate your feedback and understand your concern about the availability of squat racks during peak times. We're always looking for ways to improve our gym experience and your input is valuable in this process. In fact, we have a major overhaul of the main fitness floor, including the addition of several more squat racks! That is coming VERY soon, so I hope this will reduce the challenges you have faced. Again, thank you for your response!
This is a grungy lifetime. Windowless. Mostly below ground… not my favorite
Reply from Life Time One Wall Street
2025.10.01
Hi Grant! Part of the unique atmosphere of the club is precisely that we have 74,000 sq. ft. of space in what used to be the third largest bank vault in the world. We would be delighted to get details of your visit since we have no record of you visiting the club, and would like to know what you thought was "grungy". Please get in touch!