Verified Company
Do not use the company or believe the good reviews
Do not use this company!
We ordered doors initially on 11th dec. The doors we wanted were out of stock everywhere else, we were assured the doors were in stock with liberty floors. We were told they were in stock and shipping tends to be 7-15 days. I called on the 22nd they said they would deliver on the 23rd, I then called again and they said they would deliver on the 29th. I have then emailed multiple times to which they said they denied ever saying about previous deliveries and said would be delivered on the 5th, on 15:30 yesterday I contacted liberty floors and blamed it on the bad weather. Finally the doors arrived today 6th 10:40, only to find they are the wrong door! They are £20 cheaper than the doors we ordered and look completely different. The pallet force couldn’t take it away despite me telling them at the time this was the wrong door. I would never recommend this company to anyone. I used them because it looked like they had a 5star rating but I believe these are probably all just fake/ they remove the bad reviews. DO NOT USE THEM. Also their customer service is shocking, multiple times I have contacted them and had nothing useful to add. They are really useless
Date of experience: 06 January, 2026
Date of experience: 06 January, 2026
Great
Tristan responded quickly and helpfully to my request for a quote and completed the work within a week to a high standard. He offered good advice on colour and finish of the flooring. We are very pleased with the result and would recommend him.
Date of experience: 26 November, 2025
Date of experience: 26 November, 2025
Honest and caring for the more vulnerable in the community
My elderly mother contacted Tristan about problems with her bungalow. He explained clearly what was there and what could be done. He even sent details of what we could do ourselves rather than engaging cost from him. Nice to find someone so honest, and with such respect. Many thanks
Absolutely INCREDIBLE customer service from start to finish! I contacted Tristan and explained my husband had a go at laying the resin floor himself…twice! And that we urgently needed it removing and replacing before we could continue the next stage of our garage build. Tristan was extremely helpful from the get-go and booked us in a few days later! Kept me up to date all the way through. The staff were friendly, helpful and extremely knowledgeable during the entire job which resulted in a perfect finish! If I could give more than 5 stars I would! Highly recommend Liberty Floor Solutions - Thanks guys!
Reply from Liberty Floor Solutions
2024.08.25
Thanks Nik
It was a pleasure
It was a pleasure
Said I would be called on Monday to discuss a visit and didn’t call. Received an email to state he would come round Tuesday after 4.30 and said he would call before leaving. No call and didn’t bother to show up. Website states “reliable floor screeding company in Rushden”. This is not my experience. The most annoying thing is my time’s been wasted!
Fantastic Job, Top Blokes
Amazing experience throughout!! Our first time using Liberty floor solutions and I can not fault the lad’s professionalism all through the job communication was spot on and the work ethic of Liam is second to none.
Our whole garden has been transformed with the cladding/decking custom built around our old retaining wall and the Resin floor finish just really sets our garden off and I can’t thank Liam enough!! 5*
Excellent screeding job
Always worried about having people in to do a job, but saw Liberty’s work and have been impressed . From the first call to them until the work being done today their service has been excellent. Very wet day but they have kept everything clean. You will not go wrong having these guys do your work
Thank you to the whole team for working so hard on creating us an amazing workshop floor, at 900m2 it was not a small task but Tristan, Liam and all the team were fantastic throughout, they helped us with the design and even worked out of hours over Easter to meet our completion date! Thanks again guys, we would happily recommend!
Tristan, Liam and the team have completed multiple jobs for me and on all occasions are professional and upfront to deal with. They explain everything fully and give you multiple options so you can suit your own budget and always turn things around in record time! I wouldn't hesitate in recommending them!
Tristan was great from start to finish. Provided a fair quote on time and able to complete works with just a weeks notice. The team arrived, liam was great, worked fast but professionally. They cleaned up after themselves. Floor is great. Thanks
Reply from Liberty Floor Solutions
2023.04.30
Thanks Tony was a pleasure
I got in touch with Liberty floor solutions and they were extremely helpful. They were quick with responding and gave honest advice for the budget I had. I would absolutely recommend. A special thanks to Tristan for his help.
Reply from Liberty Floor Solutions
2022.07.13
Thanks Meg it was my pleasure
