Hotel Lava Beach

Hotel Lava Beach Reviews

Excellent rating
4.6
952 reviews Verified
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Reviews (960)
Feather
Feather
2024.03.10
10 Verified
Superb hotel in every way. ☺ Breakfast and location excellent. ☹ Nothing. All amazing.
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Caterina
Caterina
2024.03.09
10 Verified
Relax totale ☺Molto curato
Reply from Hotel Lava Beach
Dear Caterina, Thank you for your great rating and for your recent holiday at Lava Beach Hotel. It is very important for us to know that you had a total relaxation holiday as our utmost aim is our guests´ satisfaction. With a comment like this we feel as we succeeded and we wanted to thank you for sharing it. We look forward to providing you with another stay like this one. Sunny and warm regards from Lanzarote, YOUR HOTEL LAVA BEACH TEAM
Dallatana
Dallatana
2024.03.02
10 Verified
sport e relax in un paradiso a poca distanza da casa ☺colazione super, locali pulitissimi sia fuori che dentro, personale gentilissimo, ottimo bar per cocktail, posizione, dimensioni camera e vista mare che ci è stata concessa senza supplemento. Piscina e hot tub riscaldate ☹migliorerei l'aperitivo qualche patatina o nocciolina con il drink non guasterebbe e la spa è piuttosto piccola
Reply from Hotel Lava Beach
Dear Dallatana, Thank you very much for sharing your recent holiday experience with us at Lava Beach Hotel. We are pleased to know that you enjoyed our gastronomic variety as well as our facilities and it is very rewarding for us that you acknowledge how clean they are. It is very important to us that our guests enjoy as much as possible, so we do our best insofar it is in our hand and our reward is that you are able to relax in paradise, as you say. Thank you for taking the time to share your opinion. We will bare in mind your comments in order to keep improving. Sunny greetings from Lanzarote, YOUR HOTEL LAVA BEACH TEAM.
Ashil
Ashil
2024.03.02
8.0 Verified
Very Good
Annette
Annette
2024.03.01
9.0 Verified
Wonderful
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Aidan
Aidan
2023.04.15
10 Verified
Exceptional
Laetitia
Laetitia
2023.04.13
9.0 Verified
Superb
Daniel
Daniel
2023.04.12
10 Verified
Exceptional
David
David
2023.04.11
8.0 Verified
Very good ☺ Friendly Staff ☹ Service at Bar at night-time very slow due to only two staff members on duty
Reply from Hotel Lava Beach
Dear David, Thank you for choosing Lava Beach Hotel for your holiday and sharing your experience with us as we place great importance in providing our guests with great experiences so we truly appreciate your compliments about the staff. We will take your feedback into consideration in order to improve. We are looking forward to welcoming you back again soon. Sunny regards from Lanzarote, YOUR HOTEL LAVA BEACH TEAM
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Diego
Diego
2023.04.10
9.0 Verified
Superb
Frank
Frank
2023.04.10
9.0 Verified
Superb ☺ Clean, fit and finish, pleasant staff ☹ Entertainers seemed to finish very early
Reply from Hotel Lava Beach
Dear Frank, I would like to begin by thanking you for choosing Lava Beach Hotel for your holiday. We are glad to know that you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities and staff. You may rest assured that we will take your feedback into consideration regarding the entertainment in order to improve in our proposal to the service of excellence. We look forward to welcoming you back again soon. Warm regards from Lanzarote, YOUR HOTEL LAVA BEACH TEAM
Natalia
Natalia
2023.04.09
8.0 Verified
Very good
Rosanna
Rosanna
2023.04.09
8.0 Verified
Lots of potential. Lovely holiday, but more excellent 4 star than 5. ☺ Rooms The rooms were fab. Modern and luxurious. Beds super comfortable and balcony good size. We enjoyed our view. Towels and robes fluffy and clean. Staff Rafa in particular was very friendly, professional and hospitable. Staff were generally great. Food Good breakfast buffet. Not amazing for vegetarians and bad for vegans in terms of hot options. Cleanliness The hotel was kept immaculate. Rooms were cleaned very well. Balcony could have been cleaned more often. Location Hotel grounds are lovely. Mini golf, pickle ball and lots of different places to relax. Pool great. Next to the beach and near the promenade. Close to airport but planes were not annoying or disruptive. ☹ Rooms Nespresso machine provided with 6 capsules. You then had to pay for additional which seems pretty ridiculous in a 5 star hotel. Or at least provide standard coffee grounds to use with kettle. This is a small thing but really took the sheen off the provision of the machine, why bother if it isn't a luxury touch? Would have liked slippers to go with the robes. The hair and body gel seemed very similar to the hand wash and I didn't like the smell personally. In the lobby they have Rituals products, this would have been nicer and more on keeping with the 5 star standard. Staff Some staff were rather brusque. The pool bar staff was understaffed and meant that the waiters did their absolute best but at one point I waited an hour for a beer by the pool. Food Dinner was c. 30 euros if you went and paid on the day. It was very, very standard and almost nothing for vegetarians/vegans. Was really disappointed but glad we hadn't booked half board. Cleanliness The balcony wasn't cleaned daily. Location Beds got very busy at pool, we just managed to get two a couple of times. The local parade is quite touristic and lots of British/Irish bars- great if that's what you're looking for and probably unavoidable unfortunately (I say this as a Brit!). The surrounding plots are rather unkempt and dirty, not really anything the hotel can do about that but worth noting.
Reply from Hotel Lava Beach
Good afternoon Rosanna, Thank you for sharing your feedback with us at Lava Beach Hotel and truely appreciate from the heart your lovely comments regarding the rooms, comfortable beds and delicious food. However we sincerely apologize about the aspects you mentioned and rest assured that we will do our best to keep working on all of those, as it was not in our intentions to not make you feel pampered during your stay with us and you considered that the level of service from our staff was not according to your expectations. We guarantee you we strive day by day to create unique moments for our guests and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We would also like to inform you we have now incorporated slippers to the room. Once again, thank you for letting us know about your experience and we sincerely hope we do have the opportunity to welcome you back again at our hotel. Best regards from sunny Lanzarote, YOUR HOTEL LAVA BEACH TEAM
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Petros
Petros
2023.04.07
7.0 Verified
Good
Elaine
Elaine
2023.04.07
10 Verified
Exceptional ☺ Fabulous hotel Lovely staff Great facilities Food gorgeous
Reply from Hotel Lava Beach
Dear Elaine, Thank you for sharing your feedback with Lava Beach Hotel regarding your recent stay and for also choosing us to spend your holiday. It is such a great pleasure for us to know you had a fabulous holiday and appreciated our facilities and food selection. We aim to acheive that on a daily basis along with our staff’s dedication to a service of excellence to make your holiday memorable. We look forward to welcoming you back soon to sunny Lanzarote. Kind regards, YOUR HOTEL LAVA BEACH TEAM
Peter
Peter
2023.04.02
9.0 Verified
We had a lovely stay to celebrate our wedding anniversary. ☺ Excellent location and facilities, spotlessly clean, helpful staff, lovely breakfast. ☹ We were disappointed with the bed. We felt that 2 single beds independently dressed and pushed not anchored together were unacceptable in a double premium room in a 5 star hotel. However the beds were comfortable and would not prevent us from staying at Lava Beach again.
Reply from Hotel Lava Beach
Dear Peter & Tracy, We hope the two of you have arrived back home relaxed and satisfied, out team appreciate your kind words especially about our helpfull staff. Happy customers are our main goal. It will be our pleasure to welcome the two of you back to our Hotel Lava Beach in near future. Please do not hesitate to send us a not or give us a call about the bed situation. All rooms can be prepared with two single beds or one double bed, and we can change it also inmediatly upon request. We hope we can fully satisfy you on your next vacation with us. Warm regards from sunny Lanzarote YOUR HOTEL LAVA BEACH TEAM
Nicola
Nicola
2023.04.02
10 Verified
have already booked to return!!! ☺ the staff were so friendly, the food was fabulous and the rooms were extremely comfortable ☹ we couldn’t fault it in any way
Reply from Hotel Lava Beach
Dear Nicola, Thank you for your preference in selecting Lava Beach Hotel for your holiday to sunny Lanzarote, as well as for the time you have taken to share your experience through Booking.com. It is a delight for our team to know that you have appreciated our exclusive facilities created for each of our guests to find their made-to-measure experience regarding the food and comfortable rooms. In addition we genuinely appreciate your kind words about our staff’s aim to ensure our guests have a pleasant stay. We are looking forward to welcoming you back soon for your next holiday. Kind regards, YOUR HOTEL LAVA BEACH TEAM
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Jennifer
Jennifer
2023.03.29
10 Verified
Exceptional ☺ Very enjoyable stay. Accommodation was so comfortable and excellent breakfast! Will definitely go back.
Reply from Hotel Lava Beach
Dear Jennifer, Thank you for your excellent review on Booking.com as we appreciate from the heart that our guests have enjoyed a pleasant stay with us, our main goal is to create a memorable holiday here at our Lava Beach Hotel. We look forward to welcoming you back soon for another pampered holiday. Warm regards from sunny Lanzarote, YOUR HOTEL LAVA BEACH TEAM
Alice
Alice
2023.03.27
10 Verified
Relax a due passi dal mare ☺Super albergo dove non manca nulla. Ricco buffet per la colazione, piscina, mini golf e intrattenimento serale e tanto altro. Davvero nulla da ridire.
Reply from Hotel Lava Beach
Dear Alice, We truely apprecite from the whole team here at Lava Beach Hotel your kind words regarding our breakfast buffet, evening entertainment and general instalations. As we aim to fulfill all guests expectations for an enjoyable experience. Kind regards from sunny Lanzarote, YOUR HOTEL LAVA BEACH TEAM
Helen
Helen
2023.03.26
10 Verified
Great stay, don’t think it could have been better for a relaxing stay. ☺ Location, room, facilities, breakfast - everything! ☹ Nothing! It is quiet in the day which we liked but not sure it would be so suitable for families
Reply from Hotel Lava Beach
Dear Helen, Thank you for giving us here at Lava Beach Hotel such a fantastic review regarding the location, grounds and breakfast as we truely appreciate our guests feedback to be able to keep improving. As we aim for everyone to have special holiday. We look forward to welcoming you back, YOUR HOTEL LAVA BEACH TEAM