Verified Company
The experience that have encountered from your company is very excellent and exceptional even outstanding because it does not only speak to customer service but a relationship that have been formed and that is the company that I see that can take me further and and build our relationship beyond. The sales assistant Liker has given me exceptional service she are representing your company well and she is going far beyond her call of duty to make you feel part and parcel of your family.
I just have to share what a wonderful experience I had working with Abi at Reflecta Laboratory Supplies during my recent purchase of Xylene. From the very first message, she was clear, prompt, and so easy to communicate with — the kind of customer service that genuinely makes you feel valued, not just like another order number.
Here's what really got me: I transferred payment from Botswana to Reflecta's account in South Africa, and by the end of that very same day, I already had confirmation that my Xylene was packed and ready for collection. I've been a loyal Reflecta customer for years, and in all that time, I have never experienced turnaround like this. It genuinely left me saying "wow."
Abi, thank you for your warmth, efficiency, and care in handling my order. People like you are the reason customers stay loyal for years — you turned a routine purchase into a genuinely pleasant experience. Reflecta is lucky to have you on the team!
I am extremely happy I found you guys (Company) your range of products is extensive & well priced. I deal with FRANS & his very helpful, friendly & knowledgeable. Will definitely continue using your service & will pass the information onto friends & family. Keep up the good work. A BIG THANK YOU!!!
I would like to extend a huge thank you to Sharolene, who consistently goes above and beyond to ensure excellent customer service. While I’ve experienced challenges with other team members, she always steps in with patience, understanding, and full accountability. Her commitment to resolving issues to the best of her ability truly stands out.
Keep up the excellent work, Sharolene—you are an asset to the team!
