Kiwi Reviews

I had purchased two roundtrip flights from two established international airports in California and Canada via Kiwi.com for this summer, I received a note stating flight (Lynx Air) stopped operations so I requested a refund since I am out ~$800 for these tickets purchased via Kiwi.com. Kiwi.com can't refund or provide any alternative and upon reaching their customer service their response was that they are NOT responsible since the payment was collected by the airline and they can't reach out to the airline given they ceased operations. What I fail to understand, how a travel platform has zero responsibility in this matter? Wouldn't there be any legal agreement with airline partners they operate with ? And with level of service how they expect to be successful? Never using them again

My flight was canceled. Though **** tried to phrase it as "Delayed" even though this "delay" changed a Oct 28th return flight to Oct 25th. So I called the airline directly to get a refund. And they said "of course, this is an unreasonable disruption and you'll get a full refund". Unfortunately what I didn't know was that **** booked my flight with their company credit card and the refund went to them, not me. And so began my hellish experience trying to get my money back. For 2 days **** told me they couldn't give me a refund unless I proved the airline had refunded them. I call the airline and ask if they can send me a copy of my refund but they say they can only send it to the email that booked the flight. And again, **** used their information to do that, not my email. So they sent the confirmation to ****, who says they don't see it and they won't call the airline unless I cancel my entire itinerary and request an "Assisted refund" through them. So I do this, even though my departing ticket was fine and not delayed and I wanted to keep that one so I would just have to worry about booking a new return flight (with anyone other than kiwi of course). A few minutes after I cancel the itinerary and request the assisted refund, I'm told that only part of my trip (the 3 day disrupted flight) is refundable. So...they just told me they won't give me my refund unless I cancel everything, but since I've cancelled everything, they won't give me a refund. At that point I filed a claim with my bank and hopefully I can get my full money back that way. Kiwi's "policies" only exist to scam customers. There is no logic or reason. All these horrible people had to do was call the airline and get confirmation of the fully refunded ticket. Instead they made me do bizarre things that made no sense, purely so they could use it as an excuse to not give me a full refund. If this complaint is hard to understand, you're not alone. I can't for the life of me understand what just happened

Stay AWAY, SCAMMERS No refund, has to rebook connecting flights Rip off company to steal ppls money