Verified Company
Unprofessional and misleading service
They have terrible customer service. They initially said my return was approved, but the next day they changed their mind, even though they sent me the wrong shoes. This feels very unprofessional and misleading. I wouldn’t recommend this company.
Date of experience: 05 May, 2026
Date of experience: 05 May, 2026
Refused refund for their error
They sent the wrong size are deciding if they will issue a refund, even though it was their mistake. This kind of service is unacceptable and shows a lack of responsibility. I wouldn’t trust them with any future purchases.
Date of experience: 07 May, 2026
Date of experience: 07 May, 2026
Avoid – poor quality control and no accountability
I would strongly advise caution before purchasing from Kicks Crew.
I purchased a pair of Nike running shoes which, after extremely minimal use (approximately 40km on a running track by a 14-year-old), began to fall apart. The issues included sole separation at the heel, midsole separation, and the upper peeling away — clearly not what you would expect from “new” running shoes.
When I raised this, Kicks Crew refused to take responsibility. Their position is that once shoes have been worn, any issues are considered “wear and tear” — even at such a low level of use. They also rely heavily on a 14-day reporting window, which is completely unreasonable for identifying durability issues that only become apparent after use.
They further argued that the shoes may have “naturally degraded” due to age (despite being sold as new), which raises serious concerns about product quality and storage before sale.
Another major issue is lack of transparency. Kicks Crew present themselves as a retailer, but in reality they act as a sourcing platform. This is not made clear during the purchase process. The only time this becomes apparent is buried in the order confirmation email, where it states that after 30 minutes their “sourcing process begins” and cancellations may incur a fee. By the time I saw this (several hours later), it was already too late.
In summary:
Product failed after minimal use
No meaningful aftercare or responsibility taken
Policies used to avoid legitimate fault claims
Lack of transparency about their business model
Based on my experience, I would not purchase from Kicks Crew again.
Date of experience: 29 April, 2026
Date of experience: 29 April, 2026
Unresponsive and unhelpful service
They sent me the wrong size sandal after I spent $120, and their customer service is completely unresponsive. I've emailed multiple times and never received any reply. It's frustrating and unprofessional. Avoid them at all costs.
Date of experience: 07 April, 2026
Date of experience: 07 April, 2026
NO REFUNDS!?!?
Awful company - lost $200 because they don’t do refunds of any kind!!
And to do a simple size exchange you have to pay for the re-shipping and fist send them photos of an unsalted product with tags still on!!
Never heard of such a joke policy.
Total scam
Date of experience: 01 February, 2026
Date of experience: 01 February, 2026
Kicks Crew is a SCAM!!
I wish I could give this company a zero rating, this is the most horrible dishonest company I’ve dealt with.. first off shoes are shipping from Hong Kong that a red flag.. now I ordered two pairs of shoes over a month ago and still haven’t received them, the delivery service they use has no information on were the shoes are and neither do Kicks Crew now they are just waiting to see if you would just forget about them.. this company gets ZERO STARS from me
Date of experience: 09 January, 2026
Date of experience: 09 January, 2026
Fake products !
Fake products from Hong Kong, this is a scam
Date of experience: 11 February, 2026
Date of experience: 11 February, 2026
Terrible experience with shipping and refunds
Ordered item never shipped, refund process absurd
Date of experience: 31 December, 2025
Date of experience: 31 December, 2025
Do not buy from kicks crew, they sent me a defect product, when I sent them that it's defected, they
Very bad experience
Date of experience: 01 November, 2025
Date of experience: 01 November, 2025
Beware of hidden charges
My son saw a pair of shoes he wanted for $130. We clicked and found out they also included a $71 delivery charge. Very high, but perhaps this covers UPS charges and duty etc? Nope. Prior to delivery we got hit with another $63 charge for duty and various UPS charges, leaving me wondering what the original delivery fee was. Had they been at all transparent about the fact that the real cost would be more than double the price they posted, I could have at least made my decision with eyes wide open. Now I feel ripped off.
Do not order from this company
Order one pair of shoes. $35 dollars shipping which I thought was reasonable. UPS showed up at my door asking for $212.00 dollars to complete the delivery. If this was disclosed I would never have bought the shoes in the first place. DO NOT BUY anything from them. Total Crooks! Going to try to get my money back but I've got a bad feeling. Scam.. :(
Unprofessional
First off I'm military, and I didn't receive my shoes on the day that I was supposed to receive them. I waited 2 days later and emailed them. After that they wrote me stating that they would look into it, and they also stated that they would give me a tracking. I told them that since the shoes wasn't shipped that I would like a refund and they only offered to give me $10.00 off the purchase that I haven't received. I tried to search for the shoes with the tracking info that was given to me and it wouldn't come up. I'm no longer ordering anything from this company, I just thought that it would be handled better than this from a professional company.
The Worst Possible Customer Service
Tried to return my order. They asked for email confirmaiton, which I gave. Had to wait for their response. Then, they sent an email link with a return request form, which I filled out. They did not respond. The 3 day window passed, making my order unable to be returned. They kept my money and never responded…
I ordered my running shoes, precisely new balance superfuel on 17.01 via kick crew , the total was £205 including delivery cost, slightly cheaper than UK.
A few days later I get a notification that I will need to pay an import duty of £88 that would make the shoes cost £293 that’s way more than buying directly from UK at £230
I then email ,them and there response is that am liable, yet no accountability that these fee are not made upfront to customer, no one in their right mind will but shoes 1000miles away and wait for days when they are cheaper on my door step.
They have refused to accept and having found this site I now realise there is no point of returning the shoes as I will loose even more money.
Lease avails this site at all cost, not even if they shoes are being sold at £0 as there hidden cost! Scam
Do not buy anything from Kicks Crew.
Do not buy from Kicks Crew. Scam. Paid over $500 Aus for some Jordan 3s, and with in the 2nd or 3rd time wearing them, the soles started to crack and disintegrate and fall away from the shoe. The box was damaged on arrival. When I emailed them and sent pictures regarding the issue, they just avoided the issue and kept replying they a real Jordan’s, like it was an automated computer response. 100% do not buy from this website. Dodgy as. Did not want to refund my money at all. They sell dodgy products. Don’t be sucked in. Search for your shoe you want elsewhere.
Date of experience: 19 August, 2024
Date of experience: 19 August, 2024
À réal scandal ! Never buy from this site
Flee! Never buy from them, you will lose your money or pay much more than the store next to you! They are crooks!!! Price of the shoe 71€ + 50 euros delivery costs + 35 euros unforeseen customs fees not clearly reported to the customer. 85€ shipping price! They are unscrupulous bandits! I never received my order!! I asked for the refund and I will never receive anything because there are additional costs for a so-called return or because the pair of shoes would have been destroyed by customs. So don't hope for anything. I lost more than 150€. A real scandal!! To be avoided! Never buy from this site. Let those around you know about it! Denounce this site! Protect the next victims of these thieves! Date of experience: December 25, 2024
25% cancellation fee ..Scamming company
This company is a complete SCAM.
I accidentally purchased an item from this company and I contacted their support team to cancel the order and they tried to bribe me with $10 off the order if I wish to keep it.
Which I clearly refused because I already requested to cancel since it was order by accident.
I was than advised that there is a 25% cancellation fee of the item price which is completely insane being that the item did not even ship yet and on their return policy theirs a 15%restocking fee + they don’t return their excessively high $35 shipping cost which mean they are not willing to take any losses and just want to scam buyers out of their money one way or another.
The company really need revise their policies or make it clearly visible so that buyers are they will be losing money regardless once a purchase is made. This information was not easy to find on their site until the support agent provided the “terms and conditions”.
Terrible company, terrible policy, terrible service. This is very much a scam company. Save your time and money and purchase instead with StockX or GOAT at least they provide better service and are more flexible with their cancellations policy to actually create a positive customer experience and retain customer relationships.