Ken's Plumbing & Heating Reviews

Shawn D 2026.05.08

     

I recently had plumbing work done, and to be blunt—this one missed the mark. I bought and installed the vanity myself. I also supplied the faucet. Ken’s Plumbing was brought in to do what should’ve been the simple part: install the faucet and hook up the drain. Now the sink drains… but at a painfully slow rate. Before this, the old sink had zero issues. None. Water went down like it’s supposed to. Now it just sits there like it’s thinking about it. That tells me everything I need to know. For over $700, this doesn’t feel like professional work—it feels unfinished. When you pay that kind of money, you’re not paying for “almost works.” You’re paying for done right. This should’ve been tested before calling the job complete. It wasn’t. Right now, I’ve got a brand-new setup that works worse than what I replaced. That’s not an upgrade—that’s a step backwards. So update 5/8 they wanted another $350 dollars to snake the drain that they knew did not drain correctly after spending 750 the first time. Should have snaked it when you saw it was not draining correctly. So no you’re not scamming about her 350 out of me.

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Reply from Ken's Plumbing & Heating 2026.03.30

Good morning. Please give the office a call at your earliest convenience. We would like to look further into this but do not see this job and do not see who you are. In the rare event something is not right, we always come back and correct our work. Please call our office at 516-796-2100 before posting a complaint that way can come back and correct what is not draining properly. We would be more than happy to fix it for you. Thank you so much

Fotios Filacouris 2026.04.23

     

Guys showed up and were professional but charged 400 to snake a bathroom sink - 20 minutes of labor. I’ll never use them again for that reason.

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Stephen Meade 2026.04.20

     

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James Hammel 2026.04.02

     

I had a cracked pipe on the outside of my home. This is the first time I used Kens plumbing. Gerry was very friendly and professional. Came on time and was very thorough. He replaced the pipe and noticed the valve that turns the water on for the garden hose was not in the best shape. So he also replaced it. . I would recommend Kens plumbing if you need any plumbing repairs .special thanks to Gerry!!!

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Howard Cintron 2026.03.17

     

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Reply from Ken's Plumbing & Heating 2026.03.20

Thank you so much for the 5 stars, we really appreciate you! :)

Lisa Feit 2026.03.12

     

Ken's Plumbing repaired the broken water pipes in their typical fashion ... responsible, reliable, professional. Have used them for more than a decade to replace and repair items and they always do a great job!!

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Reply from Ken's Plumbing & Heating 2026.03.20

Thank you so much for the kind words! We appreciate you and your time :)

Millene Milani 2026.02.04

     

Extremely unprofessional. I called to schedule a visit due to a bursted pipe. They confirmed for the next day. I got a call from the company at the time we had scheduled for the workers to arrive, only to find out that nobody will come because they would only be here at 4:30pm and that is too late to get a 1h job done. If they had called earlier to cancel I would have contacted someone else. This shows lack of care for the customer, specially with all the issues going on due to the extreme cold temperatures. If you need to be sure you will have the job done, look for another plumber.

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Reply from Ken's Plumbing & Heating 2026.02.05

I understand your concerns and I apologized for the inconvenience. But you asked for us to come after 330 due to you having a procedure that day. I even advised you to call me when you got in so I can give you a better time frame, which I did not hear from you any earlier. I called you at 3:00 (before the appointment was scheduled) to advise you that we were running behind due to multiple frozen and broken pipes / heat calls. You advised me that it was not actively leaking due to you shutting off the valve. This was not going to be an hour job. It was going to be multiple hours. I offered you first call the next day, which you declined. We do our absolute best to accommodate all our customers and it is extremely rare we have to reschedule anyone. But with this extreme cold weather, it happens.

Juan Subirana 2025.12.30

     

Quick response by Ken himself. Challenging issue in an old house with old pipes. He was able to get a start on it but it required a follow up by his snake expert Dominic who was able to fully resolve our situation. Great service. Thank you.

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Reply from Ken's Plumbing & Heating 2026.01.16

Thank you so much for the kind words. We appreciate you taking the time to let us know you were happy :) We look forward to working with you again

louis mangia 2025.12.05

     

Excellent job by the men at Ken's. Ronnie is fantastic. The crew came to do a hot water heater replacement. Not only do they did that, they replaced my shower head which was leaking and rusted causing low water pressure and also fixed my vanity sink which was leaking. Thorough and professional. If i could give them 10 stars i would !!!

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Reply from Ken's Plumbing & Heating 2025.12.10

Thank you so much for the nice review! We appreciate you taking the time to let us know how we did ! We look forward to working with you again in the future :)

Adam Firester 2025.12.03

     

I had a challenging drain clog with a slop sink that accumulated over many years. Ken's Faucet showed up and did a spectacular job of clearing it out, proactively future proofed the piping so it could be more easily accessed with a snake, and left with the area clean.

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Reply from Ken's Plumbing & Heating 2025.12.04

Thank you so much for the nice review! We appreciate your time and look forward to working with you again! :)

Bart Mullin 2025.11.26

     

Ken’s plumbing is the best. Their techs are efficient and knowledgeable. They fix the problem same day and come with everything they need. Thorough and organized they have a great team to solve any plumbing problems you have. They are definitely worth calling when you have an issue involving your home’s plumbing. Give them a call you will be glad you did.

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Reply from Ken's Plumbing & Heating 2025.12.04

Thank you so much for the kind words! We appreciate your time and look forward to working with you again :)

Jennifer Hassan 2025.11.19

     

Ken’s Plumbing was incredible from start to finish. I called because the radiator in my son’s room wasn’t working, and with the colder weather I needed it fixed quickly. They were responsive, professional, and arrived exactly when they said they would. The technician immediately identified the problem, explained everything clearly, and had the radiator working perfectly in no time. He was respectful of our home, clean, and truly cared about making sure my son’s room would stay warm and comfortable. The pricing was fair, the service was honest, and the overall experience was outstanding. It’s rare to find a company you can trust these days, but Ken’s Plumbing exceeded all expectations. I won’t hesitate to call them again for any plumbing or heating needs. Highly recommend!

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Reply from Ken's Plumbing & Heating 2025.11.20

Thank you so much for the kind words! We appreciate you taking the time to express how happy you were with the service! We look forward to working with you again in the future! :)

Gina 2025.10.27

     

Called here to have some work done. Everything was a go until I mentioned that I was a little unsure as we have had multiple professionals come who have not been honest. All I was hoping for was some reassurance but instead, the person I spoke with decided not to do the job at all. Makes me wonder how honest this company is. Not professional at all.

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Reply from Ken's Plumbing & Heating 2025.10.27

We politely told you we didn't have time to do the job. There was nothing unprofessional about it. Unfortunately we did not have time today to do the job that you required. No harm, no foul.

Ken Darr 2025.09.22

     

They did a good job finding a leak, cut some sheetrock from the ceiling and installed a new piece of pipe, Seems to have done the job. Professional, clean, timely. BUT very expensive.

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Reply from Ken's Plumbing & Heating 2025.10.13

Thank you so much for the nice review! We appreciate your time and look forward to working with you again in the future! :)

April Lee 2025.09.20

     

We’ve been using Ken’s plumbing for years. Today I had a guy come to fix a faucet for the shower. He came earlier than the lady on the phone said he would and my sister was in the shower. She was about to get out but he said “I don’t have time for this I have a wedding” he stormed out and was in our house for 30 seconds.

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Reply from Ken's Plumbing & Heating 2025.09.22

This review is completely inaccurate. The appointment was confirmed to be between 8-9am. The mechanic arrived at the house at 8:30. The homeowner was not there, only her teenage daughters, one of which was in the shower that needed to be repaired. Nobody stormed out of the house. We simply said we would return after doing the next job that was only a few blocks away. At 10am, we called to go back to the job, and were told that our services were no longer required. You have been a customer for years and never had any problems working for you. Every job went well, but I don't see any good reviews from you.

Ginny Annitto 2025.09.20

     

I have used Ken’s for many years. However I called 4 days ahead for an appointment. Ken showed up 30 minutes early for the appointment and my daughter was finishing her shower. We told him we’d get her right out and he said he didn’t have time for this and stormed out. He was at our house for 30 seconds ! We’ve spent thousands of dollars at this company. at this company. DO NOT USE. Plumbers are called when you need help. Ken did not do this.

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Reply from Ken's Plumbing & Heating 2025.09.22

This is the same bad review from above:
This review is completely inaccurate. The appointment was confirmed to be between 8-9am. The mechanic arrived at the house at 8:30. The homeowner was not there, only her teenage daughters, one of which was in the shower that needed to be repaired. Nobody stormed out of the house. We simply said we would return after doing the next job that was only a few blocks away. At 10am, we called to go back to the job, and were told that our services were no longer required. You have been a customer for years and never had any problems working for you. Every job went well, but I don't see any good reviews from you. Please stop slandering us in these reviews.

Robert Sinkevitch 2025.08.20

     

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Reply from Ken's Plumbing & Heating 2025.10.13

Thank you so much for the 5 star review! We look forward to working with you again in the future! :)

JAMIE LIPMAN 2025.08.15

     

Ken’s plumbing gave good efficient service on my slow shower drain and shower head replacement. They came when scheduled. I would definitely recommend their service. Ken’s is not the cheapest but worth it.

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Reply from Ken's Plumbing & Heating 2025.10.13

Thank you so much for the nice review! We appreciate your time and look forward to working with you again in the future! :)

Mike Flynn 2025.08.07

     

These guys are the best, I call the night before and they are there the next day. Always fair on price. Highly recommend.

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Reply from Ken's Plumbing & Heating 2025.08.15

Thank you so much for the nice review! We appreciate your time and look forward to to working with you again in the future. Have a great weekend!

Robert Ragone 2025.07.17

     

I have gone to Ken's plumbing for years and their service is top notch.

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Reply from Ken's Plumbing & Heating 2025.08.15

Thank you so much for the nice review! We appreciate your time and glad you were happy with the service. We look forward to working with you again!