We’re sorry to hear that you felt our customer service was rude. We truly value all our guests and always strive to provide a friendly, respectful experience. Your comments will be reviewed with our team so we can improve. Thank you for bringing this to our attention, and we hope we may serve you better in the future.
Deborah Fries2025.11.06
Don’t book the tour to Pearl Harbour with Karma Tours. Do it with your own car ($7 for parking), free entry to the whole area with museums, documentary and all, pay $1 for the Memorial (book in advance over the government page) and you have a perfect experience. The only thing the tour guide from Karma tours does is shuttle you to Pearl Harbour (with inflexible pick up points!) and tell you some information that is also there in the museums. Really not worth it. Sorry.
Hi Deborah Thank you for taking the time to share your feedback. We’re sorry to hear the tour didn’t meet your expectations. Our Pearl Harbor tour is designed to provide convenient round-trip transportation, pre-arranged entry, and historical insights from our knowledgeable local guides. It’s important to note that, due to National Park Service regulations, guides are not permitted to conduct tours inside certain areas of Pearl Harbor, including the museums and memorial. This means some parts of the visit are self-guided, as required by site policy.
We completely understand that some visitors prefer to explore independently, but many guests appreciate the stress-free coordination and context our guides offer throughout the experience. We value your feedback and will continue to improve our services based on our guests’ experiences.
— Karma Tours Hawaii Team
Cassie Yong2025.10.29
Absolutely amazing tour guides! RJ was hilarious. We had a wonderful experience and would definitely recommend
Thank you, Cassie! We're so glad to hear you had a wonderful experience with RJ as your guide. We appreciate your recommendation!
Susan Robinson2025.10.28
Did the Pearl Harbor Tour. Our guide Will was very knowledgeable about the history of the island, the culture and Pearl Harbor. One of the best we ever have had.
Thank you, Susan! We're so glad to hear you enjoyed the Pearl Harbor Tour and that Will made a lasting impression with his knowledge of the history and culture. Your kind words mean a lot to us!
T 10002025.10.21
Art was our tour guide for Pearl Harbor a local and very knowledgeable man. Super friendly he did a great job taking us around and showing us the island. Time constraints were the only issue but if you're doing the Arizona and Might Mo you won't be disappointed. He made us truly appreciate it from the eyes of a local native Hawaiian.
Thank you, T, for your wonderful review! We're glad to hear that Art provided such an insightful and friendly experience during your tour of Pearl Harbor. It's great to know that his local perspective made your visit special. We appreciate your feedback!
Bruce Osler2025.10.20
We used Karma tours to shuttle five of us from Waikiki to Pearl Harbor. We had Oli as a driver and he was awesome. He was upbeat and happy and exuded everything one could expect from the Aloha spirit. The bus was clean and there was ample seating. During the drive to PH Oli took a path that wandered through a few of the sections of the metropolis of Honolulu including the area around the state capitol and the old royal palace grounds. He was engaging and his pace of delivery made for an easy, and interesting, trip.
Thank you, Bruce, for your wonderful review! We're glad you enjoyed your trip to Pearl Harbor with Oli and appreciated the Aloha spirit and the sights along the way. Your feedback means a lot to us!
Patti Loree2025.10.17
We had a great day! We have never been to the island and it was nice to see all of the highlights. Out driver, Gamma, was fantastic!!
Hi Damon,
We’re very sorry to hear about your experience and sincerely apologize if any member of our team came across as rude or unhelpful — that’s never the level of service we aim to provide. Our goal is always to treat every guest with respect and aloha, and we take feedback like yours very seriously.
We’d appreciate the opportunity to learn more about what happened so we can address it internally. Please contact us directly at reservations@karmatourhawaii.com so we can look into the situation and make things right.
— Karma Tours Hawaii Team
Christy Phillips2025.09.29
If I could score lower that a 1, I would, as we waited an hour past the time stated without notification. Each person was nice and calm, then the driver of (K-BUS 5) a different bus came off very aggressive and even more rude. Me and my husband use get your guide often and we are very disappointed with the treatment that paying customers received.
Dear Guest, we’re very sorry for the wait and the experience with our driver. The current restoration work at Pearl Harbor has caused unexpected delays and disruptions and that has created challenges with scheduling. We are addressing this with our staff to ensure our guests always feel valued and respected.
Ron Phillips2025.09.29
We’ve been waiting for over 45 minutes for the tour bus…no word…a Karma bus showed and took some people…the driver was incredibly RUDE and DISMISSIVE…we are still waiting here in Honolulu for a tour that was supposed to start at 7:30 am
Dear Guest, we’re very sorry for the wait and the experience with our driver. The current restoration work at Pearl Harbor has caused unexpected delays and disruptions and that has created challenges with scheduling. We are addressing this with our staff to ensure our guests always feel valued and respected.
Marvin McGuire2025.09.25
Horrible customer service. The manager hung up on me during my reduns request process since the wair time for the ferry to the Memorial exceeded our Karma Tour pickup time (10:30am). The driver Anthony has more managerial skills than the manager does. I will be filing a dispute with my credit card company. Dont bopk with these people.
Dear Guest, to respectfully explain the circumstances regarding visit to the USS Arizona Memorial at Pearl Harbor. Due to necessary preservation and maintenance work, access to the memorial was temporarily delayed/closed. We understand how disappointing it can be to travel with the hope of visiting the USS Arizona Memorial and then encounter unexpected closures or delays.
However, the preservation efforts undertaken by the National Park Service are essential to maintaining the structural safety of the memorial and honoring those who lost their lives. We kindly ask for your understanding regarding this unavoidable situation, as the closure was beyond our control.
Michelle Arauz2025.09.25
Insecure tour agency. TERRIBLE customer service. I recommend you TO DO NOT BOOK absolutely anything with this company. They did not provided any service for what we paid for. The “tour guide” left us on our own, took our properties in his bus and when we are requesting our refund, a “manager” and a guy hang up un us twice and advised us to “WE ARE NOT GOING TO HELP YOU WITH ANYTHING, CALL 911 WAIT FOR THE POLICE AND YOU ARE ON YOUR OWN NOW, MAHALO” like seriously??? We are tourists which have no idea where we are standing at right this second and we’re excluded from the minimum services which was transportation back to our location. We are not only left alone and feel insecure but we are not able to join any of the memorials. It’s being 2 and a half hours since we were dropped on our own anyways and still haven’t done not even the Arizona memorial. The bus will leave 3 hours from the time they drop you, so trust me, you will not have time to do anything, do yourself a favor by saving time and money and some dignity by doing a self guided tour, will be cheaper. Please help yourself and do not bother booking here. The absolute disrespect. If you are trying to have a nice time, don’t join these people. We are requesting the call recordings to file our dispute with our bank since they are trying to steal from our money and time. This is a theft.
Dear Guest, to respectfully explain the circumstances regarding visit to the USS Arizona Memorial at Pearl Harbor. Due to necessary preservation and maintenance work, access to the memorial was temporarily delayed/closed. We understand how disappointing it can be to travel with the hope of visiting the USS Arizona Memorial and then encounter unexpected closures or delays.
However, the preservation efforts undertaken by the National Park Service are essential to maintaining the structural safety of the memorial and honoring those who lost their lives. We kindly ask for your understanding regarding this unavoidable situation, as the closure was beyond our control.
Arun Thomas2025.09.21
SCAM!
Karma Tour is literally a scam. We paid $110 for 2 people and all we got is transport to the site. Uber charges just $20 to get here for 3 people. lol
Their booking page says 'museum visit is included in the ticket', suggesting that the amount goes towards a museum ticket, when in reality the museum is free anyway. And a second museum (Submarine museum) is paid and that is NOT covered by the ticket.
We actually wanted to come by own transport so that we didn't have to co-ordinate pick up and drop off, but they LIED to us that we HAVE to travel by their vehicle and private vehicles are not allowed on site. This is a LIE. You can just come by your own car and pay $7 for parking (and self car parking spot is much closer to the location).
The whole pearl harbour site can be covered in 3 hours max, but the tour company's pickup for $55/hour forces you to stay there for 6 hours.
Its further crazy because they also have a $150 and $225 package where the pickup is even delayed (8 and 10 hours) and only other difference is for the $220 price they give the admission to the second museum (which you can just buy yourself for $25/head.
Please don't fall for this scam. Read other reviews mentioning the same too.
Dear Guest, to respectfully explain the circumstances regarding visit to the USS Arizona Memorial at Pearl Harbor. Due to necessary preservation and maintenance work, access to the memorial was temporarily delayed/closed. We understand how disappointing it can be to travel with the hope of visiting the USS Arizona Memorial and then encounter unexpected closures or delays.
However, the preservation efforts undertaken by the National Park Service are essential to maintaining the structural safety of the memorial and honoring those who lost their lives. We kindly ask for your understanding regarding this unavoidable situation, as the closure was beyond our control.
David H. Halverson2025.09.11
BIG TIME SCAM
I scheduled a tour, the day before they change the scheduled time to a time I can't do, wouldn't let me keep the original scheduled time I had. I asked to cancel and for a refund, they said that since it is less that 24 hrs notice they keep all $170 of my money!
Dear Guest, to respectfully explain the circumstances regarding visit to the USS Arizona Memorial at Pearl Harbor. Due to necessary preservation and maintenance work, access to the memorial was temporarily delayed/closed. We understand how disappointing it can be to travel with the hope of visiting the USS Arizona Memorial and then encounter unexpected closures or delays.
However, the preservation efforts undertaken by the National Park Service are essential to maintaining the structural safety of the memorial and honoring those who lost their lives. We kindly ask for your understanding regarding this unavoidable situation, as the closure was beyond our control.
Venkat Popuri2025.09.03
Rating 5 stars for our guide Finny. I would rather rate 3 stars for the overall experience. The entire tour felt rushed right from the pick up until drop-off. We didn’t even get a chance to stop by the gift shop to buy souvenirs. We were at the pick up spot that was exactly given to us (per google maps), but the actual bus stop was few hundred meters away and we had to run to the bus with a toddler and a 6 year old because the bus can’t wait. Then, a similar experience during return trip. We barely made out of the boat after visiting the memorial and we got called saying we are running late and the bus would leave. The only positive thing out of this experience outside of the actual memorial tour is Finny’s commentary and his sense of humor during the bus ride.
Thank you, Venkat, for your feedback and for highlighting Finny's great commentary and humor; we appreciate your insights and will work on improving the overall experience for our guests.
Layne Young2025.08.30
What a great tour! Many ways to do the Arizona Memorial - by itself or with a couple other experiences. 1) Honolulu has heavy traffic - to do this tour without losing your mind getting a ride with an experienced driver is key 2) we were staying in Waikiki area which is 30 minutes to Pearl Harbor - our driver was very knowledgeable about Pearl, Dec 7 and all things WW2 during that time 3) someone with knowledge of the area - Boom that’s our driver Finny, a vet - long time local - and customer service focused. Made a special effort to get us to our lunch reservation after the tour. What a guy!
Thank you, Layne, for sharing your experience! We're glad you enjoyed the tour and appreciated Finny's expertise and dedication. Your feedback means a lot to us!
Katy Beck Mallory2025.08.17
Finny was fun, knowledgeable, a great driver, thorough and all-around great! (We did the Pearl Harbor van tour.)
Thank you, Katy! We're so glad you had a fantastic time on the Pearl Harbor van tour with Finny, who truly brings a lot of fun and knowledge to the experience.
I'm sorry to hear that your experience didn’t meet your expectations, Lisa. We value your feedback and would love to understand your concerns better. Please feel free to reach out to us via text or call for further assistance.
Nydia Brooks2025.07.28
The Pearl Harbor/USS Arizona was a once-in-a-lifetime experience but we were disappointed that there was no time to view the movie in the theater.
Thank you, Nydia, for sharing your experience at the Pearl Harbor/USS Arizona; we're glad you found it memorable, and we appreciate your feedback about the movie timing.
melissa starkey2025.07.23
Finney was the best! All of his tips and info helped make our time at the museums and memorial run so smoothly. We were able to see and do everything we wanted and more. Thoroughly enjoyed this tour and Finney’s knowledge of the island and Pearl Harbor greatly added to our experience! Highly recommend!
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