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Reviews ( 1267 )
2024.03.30
2024.03.30
| Spain
Nos regalaron un Bonosvip y vinimos a probar, me gustó bastante, el personal agradable, sobre todo Acoran que nos atendió desde la llegada muy amable. La comida cara pero bueno, por la experiencia vale la pena.
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Aaron Rodriguez
2023.05.07
Jose Luis Sanz Gutierrez
2023.05.07
Lugar agradable. Piscina un poco pequeña. Buenas vistas. Buena comida. Personal 50% agradable, el otro 50% no tan agradable. Mejoraría un poco ese aspecto.
Victoria Carr
2023.05.06
Rude staff
Reply from Kaluna
2023.05.07
Hello Victoria, our staff are professional and educated, we apologize that our service did not satisfy your expectations.
Ashleigh Mitchell
2023.05.06
Would give 0 stars if possible. The place has a lot of potential, but the staff are absolutely appalling! We were a group of 16 women looking for a good day out and lots of drinks. We had to constantly chase staff to come and take our order as they were too busy chatting amongst themselves. Anyone we did manage to get a hold of was rude, unpleasant and dismissive. I even had one of the staff member's put his hand in my face at one point. Completely unacceptable and unnecessary. Will not return and for anyone considering going don't waste your money.
In regards to your response, that is completely untrue. If we were rude or abusive or said F off at any point i'm sure we would have been asked to leave. We are a group of women not animals. And for the record that absolutely did not happen. Poor show that you can't hold your hands up when you have it wrong. We were nothing but polite and patient under the circumstances. Learn from your errors rather than attempt to twist and manipulate the situation.
Reply from Kaluna
2023.05.06
Hello Ashleigh, our staff are professional and educated even after several insults like "f##k off" many times, they attended you with a smile. Also, we ask that when you leave a review plase tell the truth since none of our staff touched, insulted or unattended your group. That you are looking for a good day and lots of drinks doesn't give the right to demand, insult or be rude with our staff. We prefer that rude and abusive clients clients don't attend our venue.
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Dave Cocozza
2023.05.01
Great vibes, great drinks and great people. Looking forward to coming back soon!
Reply from Kaluna
2023.05.04
Hello Dave, thank you very much for your review
Nadia Fernández Expósito
2023.04.30
Valoro con una estrella porque no puedo dejar sin votar. Fui con mi pareja porque me regalaron un BonosVip. La experiencia horrorosa. Llegamos y pensábamos que todo genial, pero de repente empieza a entrar un montón de gente y más gente y venga más gente. No cabía ni una hormiga en la piscina de tanta gente que había. Para colmo, ya que no dejan entrar comida de fuera, los precios no bajaban de 15€ cuando somos RESIDENTES. A parte, no había sombrillas para todos. Los de seguridad no pueden tener más mal carácter, super ariscos y vigilando como si estvuieras cometiendo un delito. No recomiendo para nada este lugar.
Reply from Kaluna
2023.04.30
Buenas tardes Nadia, sentimos mucho que te experiencia con nosotros no ha sido una buena. Tenemos unas normas que todo el mundo tiene que respetar, no se puede entrar con comida y bebida de fuera. Ya que lo pone en la pagina web y hay un cartel en la entrada donde pone todas las normas del local. Tenemos productos mas baratos y mas caros de 15 euros, por ejemplo todas nuestras hamburguesas, pizzas y wraps estan por debajo de 15 euros. Esto lo pueden comprobar todos los clientes en nuestra pagina web donde aparece el menu tanto de comida como de bebida. Partiendo de que mucho de lo que dice no es cierto, ya el resto de sus quejas muy a nuestro pesar dudamos de que sean ciertas. Aun asi gracias por su reseña e intentaremos seguir mejorando.
Jonathan Coello
2023.04.28
Muy buen servicio, personal amable.
Reply from Kaluna
2023.04.29
Hello Jonathan, thank you very much for your review
andaayaa
2023.04.27
Reply from Kaluna
2023.04.28
Hello andaayaa, we are sorry we couldn´t offer you a better experience. Thank you for your review
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Ashleigh Mitchell
2023.04.23
Would give 0 stars if possible. The place has a lot of potential, but the staff are absolutely appalling! We were a group of 16 women looking for a good day out and lots of drinks. We had to constantly chase staff to come and take our order as they were too busy chatting amongst themselves. Anyone we did manage to get a hold of was rude, unpleasant and dismissive. I even had one of the staff member's put his hand in my face at one point. Completely unacceptable and unnecessary. Will not return and for anyone considering going don't waste your money.
Reply from Kaluna
2023.05.06
Hello Ashleigh, our staff are professional and educated even after several insults like "f##k off" many times, they attended you with a smile. Also, we ask that when you leave a review plase tell the truth since none of our staff touched, insulted or unattended your group. That you are looking for a good day and lots of drinks doesn't give the right to demand, insult or be rude with our staff. We prefer that rude and abusive clients clients don't attend our venue.
Francesca Potts
2023.04.21
Isma was very helpful, great barman
Reply from Kaluna
2023.04.21
Hello Francesca, thank you very much for your comment.
Blair Rennie
2023.04.21
Isma was the best. Good music. Amazing place to have a party. Would recommend to anyone.
Reply from Kaluna
2023.04.21
Hello Blair, thank you very much for your review
Drazic
2023.04.21
Todo perfecto excepto que no hay sombrillas para todos, pide una cuanto antes por que te quedas sin ellas
Reply from Kaluna
2023.04.21
Buenas tardes, gracias por tu comentario. Intentamos mejorar cada dia
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Mark Murray
2023.04.21
What a spot anyone headed to Tenerife go here 💙
Reply from Kaluna
2023.04.21
Hello Mark, thank you very much for your review. We are happy you enjoyed your day with us
Jessica Cox
2023.04.16
Had a lovely day at kaluna, the staff and drinks were amazing! Worth every penny
Reply from Kaluna
2023.04.16
Hello Jessica, thank you very much for your review
Enrique Hernandez doniz
2023.04.16
Reply from Kaluna
2023.04.16
Muchas gracias por su reseña y le esperamos pronto
Lorraine Rooney
2023.04.16
16 really looking forward to this day. Service is dismal. VIP upgrade I really wouldn't. Constantly chasing staff for drinks. If they aren't your waiter hands in your face told no.poor staff, poor service approx 45 mins for a drink. Music is terrible, service is terrible unfortunately this will be a recommendation not to visit.
Reply from Kaluna
2023.04.16
Buenos dias Lorraine, lo sentimos mucho que el servicio y el personal ha sido tan mal para usted y tuvo que esperar por la bebida.Cada persona del Staff tiene sus atribuciones. Tenemos diferentes tipos de musica todos los dias. Intentamos mejorar todos los dias. Gracias por su reseña
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Doug Doug
2023.04.13
It was great.
Reply from Kaluna
2023.04.16
Hello Doug, thank you very much for your review
Matthew Grimley
2023.04.13
Great service especially from Vincenza, Lorenzo and Tomy. Would recommend!
Reply from Kaluna
2023.04.16
Hello Matthew, thank you very much for you review
erin muir
2023.04.08
Bar staff girls amazing xxx
Reply from Kaluna
2023.04.16
Hello Erin, thank you very much for your review