JustFly Reviews

alex livshe 2026.04.08

     

SCAMMERS ALERT I would give them a 0, no customer service and they are not helping you with any issues. westjet is charging $100 to change a name and they are asking for $319, My father is ill and can not fly and they are not willing to divide a group of 4. only advising that i can cancel all 4 tickets and get a penalty of $200 per passanger and airline penalty is $703. Basically penalty of $1500 which is the cost of 2 tickets. BE AWARE DONT USE JUSTFLY OF FLIGHT HUB as they are a sister company. pure scammers.
Date of experience: 08 April, 2026

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Anonymous 2026.04.07

     

Verified

They absolute worst service that I've ever had charges put on my card that I have to sit on hold still nobody contacts you then bring your virtual assistant is there which is garbage this company sucks

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Anonymous 2026.04.01

     

Verified

I had the worst experience with justfly. It took hours of waiting to get ahold of someone. I spent 4 hours on hold one day, waited 2 hours another day, an hour another day, and finally 4 hours another day to finally get ahold of someone. When I did get ahold of someone they were absolutely no help. They kept putting me on hold for multiple minutes at a time, and when they came back they would tell me only a few more minutes. This call went on for over two hours! My flight was cancelled and they moved to another flight that I could not catch and would only refund me part of what I paid. I will never be using justfly again. I have had the worst experience with them. Their customer support/help was terrible!

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Joe 2026.03.27

     

Verified

I do not recommend using Odyssey. I canceled my booking within the 24-hour window, but they still charged me a $150 transaction fee, which I believe is unjustified.

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Anonymous 2026.03.23

     

Verified

Appalling. Flights cancelled due to the war. The airlines say I'm entitled to a full refund. Justfly won't process it. So basically have stolen my money. Going through my credit card but really shouldn't have to. Its shoukd be a straight forward refund.

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Marc Krief 2026.03.22

     

Terrible refund policy of immediate cancellation Website changed my departure date when got confirmation Keep changing non stop each time page scroll
Date of experience: 16 March, 2026

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Yusuf D. 2026.03.05

     

Verified

No costumer service DO NOT BOOK *******@justfly! 🚩 Worst customer service ever. There is NO ONE to talk to, just bots and lies. They are refusing to process a refund for a *******@qatarairways flight (PNR: CPHZBC) despite the airline's policy. Total nightmare. Save your money and stay away! 🤮

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Kathrina 2026.02.24

     

Verified

Was on hold more than 2 hours, got stuck in the jungle and could not get past their AI to talk to a real person in an emergency. WILL NEVER USE THEM AGAIN. STRONGLY RECOMMEND NOT TO USE THEM. Horrible customer service. Hated it, never again.

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Anonymous 2026.02.10

     

Verified

Booked a flight voucher for $600. They would not refund me when I was no longer able to go and was told the voucher would not expire. I recently tried to use it and was told it is no longer valid.

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Todd 2026.01.22

     

Verified

I wasn't seeking a refund, just a possible travel credit, due to a relative being declared unable to travel medically. They had been the ones to suggest the idea of a travel credit or voucher, but then they did a 180 a few minutes later and said I would no longer have those as options. I tend to book lots of flights each year for employees, friends and relatives. None will done through Justfly.

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clara A. 2026.01.20

     

Verified

Very poor customer service Customer service confirmed ticket was open for a year AI stated ticket is not good and unable to get any one to resolved issue x 2 days. Just realized all they do is send secure link without the open ticket

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Rosalia Benito 2026.01.15

     

Verified

We paid for a round trip, and on the return journey they didn't have our tickets. They left us stranded in another country, without any explanation or assistance. They haven't refunded our money, and we had to buy new tickets. I don't recommend them; they are completely unreliable. In the end, it cost us much more.

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Ca Rob 2025.12.22

     

Worst experience ever JustFly is, without exaggeration, the worst travel company I have ever encountered. There is no real customer support, only an endless chatbot loop, and when you need help, you get absolutely nothing. Unreliable, frustrating, and completely untrustworthy. Do yourself a favor and avoid JustFly at all costs.
Date of experience: 21 December, 2025

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Marta James 2025.12.20

     

Scam: They hit you with endless fees The entire experience was terrible. They constantly added hidden fees, making it feel like a scam. I was charged $88 for a booking fee to select a seat on top of paying to select a seat. Upgrading to a flight with baggage was $222 per person, far more expensive than booking directly with the airline for the same upgrade. When I realized what scam it was I wanted to cancel the flight within 24h but there was another $75 fee per person to cancel within 24 hours, even though the airline wouldn’t charge for that. Wait times were over hour just to chat with someone. While the upfront price might seem lower, they will charge unreasonable fees for everything. I now have to pay $330 per bag for three people—absolutely unacceptable. Avoid at all costs. These practices should be illegal.
Date of experience: 20 December, 2025

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Marta 2025.12.20

     

Verified

The entire experience was terrible. They constantly added hidden fees, making it feel like a scam. I was charged $88 for a booking fee to select a seat on top of paying to select a seat. Upgrading to a flight with baggage was $222 per person, far more expensive than booking directly with the airline for the same upgrade. When I realized what scam it was I wanted to cancel the flight within 24h but there was another $75 fee per person to cancel within 24 hours, even though the airline wouldn’t charge for that. Wait times were over hour just to chat with someone. While the upfront price might seem lower, they will charge unreasonable fees for everything. I now have to pay $330 per bag for three people—absolutely unacceptable. Avoid at all costs. These practices should be illegal.

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K. Thomas 2025.12.19

     

Verified

This is the worst experience I’ve ever had with traveling. Just fly reserved my name for a ticket but never completed the ticketing and I was left with NO explanation in Dublin, Ireland from the USA. This is a scam!!! I bought a non refundable ticket so they told me it’s nothing that could be done but buy another one. If I missed my flight due to whatever reason of myself…It’s my fault and I would accept that. If the airline makes an error I would take it up with them. However, this was blatant negligence on the part of JustFly. The airline showed me me and my wife’s name on the screen with NO confirmed TICKETING. It’s as if JustFly reserved our spot but never completed or paid. On one computer the tickets were cancelled. When a called I got an AI assistant “Mila” that was no help at all and later when I finally got in contact with a live agent they put me on hold for over 2 hours. Now I’m in another nation, on a call that I’m being charged by the minute and I told them that. They didn’t care or even help. Avoid JustFly at all cost. It is a scam!!!

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Alex Kp 2025.12.14

     

Verified

Handling things alone has always been my way, so admitting I needed help wasn’t easy. I spent weeks battling a platform issue until someone told me about IGRINC.ORG. From the very first conversation, their team made me feel understood and supported. They communicated clearly, listened carefully, and addressed both the problem and my concerns. What felt overwhelming became manageable, and eventually, everything was resolved smoothly. IGRINC.ORG doesn’t just fix issues—they restore your peace of mind.

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Alex Kp 2025.12.14

     

Verified

Handling things alone has always been my way, so admitting I needed help wasn’t easy. I spent weeks battling a platform issue until someone told me about IGRINC.ORG. From the very first conversation, their team made me feel understood and supported. They communicated clearly, listened carefully, and addressed both the problem and my concerns. What felt overwhelming became manageable, and eventually, everything was resolved smoothly. IGRINC.ORG doesn’t just fix issues—they restore your peace of mind.

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Anonymous 2025.12.05

     

Verified

It is not genuine site. Books ticket of some odd day. Would not back up. Use standard site.

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Monica 2025.11.29

     

Verified

JustFly Mônica O'Brien 1 review US Rated 1 out of 5 stars 2 hours ago Justfly Nightmare I bought my round trip tickets to Brazil in June in order to get a good deal. After sometime I started getting emails saying that there was a change in my itinerary. I tried many times to contact Justfly customer service and only got the virtual assistant. I asked to have the new itinerary emailed to me and received the same itinerary. When I tried to book the seats in the airline app I found out I had an impossible itinerary, the flight from Fort Lauderdale to São Paulo left before the flight from Boston to Fort Lauderdale. Then my nightmare began. After 40 minutes wait I could talk to a real person. The first thing they offer is to cancel the flights and give you a refund, but I refused that because the price would be at least double. I spent almost two days on the phone with different attendants, because the line always went dead after an hour or so but I insisted in calling back and just waiting for a person to pick up. On the second day no matter how long I waited nobody picked up my calls so I had to cancel the flights and buy another ones for double of the price. It’s been 11 days and I still haven’t got any refunds.

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