JustFly Reviews

Evan 2026.09.03

     

1 877'"(420)""9039 JustFly© Customer Service Guide USA JustFly ® customer assistance can help travelers navigate different parts of their journey, including reservations, flight information, itinerary changes, cancellations, baggage concerns, and other travel questions. JustFly also provides an official Customer Care form where passengers can submit requests regarding recent trips or feedback. Turning Travel Plans Into a More Organized Experience Every successful journey begins with preparation. Reviewing reservation details, confirming flight information, and keeping important travel documents available can help passengers feel more prepared before heading to the port. Assistance When Your Itinerary Changes Travel plans can change because of personal circumstances, schedule adjustments, or operational disruptions. When an itinerary requires attention, travelers can review their available JustFly ® support resources and provide relevant booking information to help explain their request. Making Passenger Support More Accessible JustFly ® offers digital customer-care resources for travelers who need assistance with a recent trip or want to share feedback. Customers can begin a request through the Customer Care form, either by signing in to MileagePlus® or continuing as a guest. Staying Connected With Important Flight Information Travelers can also use JustFly’s text messaging services for eligible flight information and reminders. U.S. and Canadian customers can access help for the messaging service by texting HELP or by calling JustFly’s reservations office. Preparing for a Better Travel Experience A little preparation can make customer support easier. Before contacting JustFly ®, keep your confirmation number, flight number, travel date, passenger information, and relevant receipts or documentation nearby. Clear information allows travelers to explain their situation more efficiently. Moving Forward With Greater Confidence From managing travel details to requesting assistance after a trip, JustFly ® provides several support resources for passengers. By keeping travel information organized and using verified JustFly channels, travelers can handle questions and changing plans with greater confidence.
Date of experience: 02 September, 2026

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Anonymous 2026.08.06

     

Verified

the worst i have ever use, spend 3 weekd+ and still didnt get name changed and the customer service just hang up my calls

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Anonymous 2026.07.23

     

Verified

I tried to book a flight on Justfly and the Affirm virtual card was declined. I tried a second time and declined again. I then pivoted to another site and purchased the tickets. Meanwhile without my consent or knowledge Justfly purchased duplicate tickets. I called United Airlines to book seats and was notified that Justfly had purchased duplicate tickets. United cancelled the tickets and refunded the total amount paid back to Justfly. Justfly denies getting refund. AVOID THIS OUTFIT!!!

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Lucas Denny 2026.07.01

     

Reliable customer support for smooth travel JustFly” customer service can be reached through its main 24/7 reservation and service line at 1-888(465)8555. This toll-free number connects passengers with live representatives who can assist with bookings, flight changes, cancellations, refunds, baggage inquiries, seat selection, and general travel support. Travelers often use this contact option to quickly manage their itineraries, confirm flight details, request upgrades, and resolve last-minute travel concerns. The support team is trained to provide clear guidance and efficient solutions, helping ensure a smooth and stress-free travel experience. In addition to phone support, passengers may also access the official Help Center for assistance with reservations, travel policies, and service updates. Overall, the customer support experience is designed to be responsive, convenient, and reliable—making it easier for travelers to manage every stage of their journey, from booking to arrival.
Date of experience: 01 July, 2026

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Anonymous 2026.05.15

     

Verified

NEVER USE THEM !! Our flight with Iberia was cancelled and justly would not give us the credit although Iberia told us the agency should refund us. Over an hour wait time on phone !!my friend who was on my flight bought his ticket on Expedia and immediately got refunded for the cancelled flight

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Anonymous 2026.05.11

     

Verified

about a month before my departure date my one of my flights were canceled , i was placed on an other flight which did not work for with a 6 hour layover , immediately i contacted the airline they told me i have to reach out to the booking agent to request the cancelation and refund. so i called justfly and after waiting for close to 2 hours i got an agent on the phone which told me he has to transfer me so i waited an other hour and now the new agent told me he will be submitting the request for me a week later i reached out to them again being that have have not received any response yet , and again had to wait for hours to reach a live agent now the new agent told me that they cannot help me i have to talk to the airline after talking to the airline they promised me i'm approved for the refund but the request for that has to come from Justfly , so called back Justfly and of course again waited for hours the agent informed me that they have reached the max they can do for me and cannot help me iave to call back the airline, it has been already 5 weeks since my initial contact to Justfly and have spent many many hours on hold trying to get this solved the staff at justfly are simply not willing to help being very rude , unprofessional ,

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Alex L. 2026.04.12

     

Verified

SCAMMERS ALERT I would give them a 0, no customer service and they are not helping you with any issues. Westjet is charging $100 to change a name and they are asking for $319, My father is ill and can not fly and they are not willing to divide a group of 4. Only advising that i can cancel all 4 tickets and get a penalty of $200 per passanger and airline penalty is $703. Basically penalty of $1500 which is the cost of 2 tickets. BE AWARE DONT USE JUSTFLY OF FLIGHT HUB as they are a sister company. Pure scammers They try to rob you with every move you try to do, they wont let you cancel or get credit for a partial of the ticket purchase. They are forcing you to cancel the whole thing that they can steal your money. Customer service does not exist as you need to talk to Mila an AI agent that is completely ridiculous.

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alex livshe 2026.04.08

     

SCAMMERS ALERT I would give them a 0, no customer service and they are not helping you with any issues. westjet is charging $100 to change a name and they are asking for $319, My father is ill and can not fly and they are not willing to divide a group of 4. only advising that i can cancel all 4 tickets and get a penalty of $200 per passanger and airline penalty is $703. Basically penalty of $1500 which is the cost of 2 tickets. BE AWARE DONT USE JUSTFLY OF FLIGHT HUB as they are a sister company. pure scammers.
Date of experience: 08 April, 2026

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Anonymous 2026.04.07

     

Verified

They absolute worst service that I've ever had charges put on my card that I have to sit on hold still nobody contacts you then bring your virtual assistant is there which is garbage this company sucks

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John Lowe 2026.04.07

     

Verified

rarely leave negative reviews, but this experience was too upsetting not to share. I booked through JustFly and later needed to change my flight due to my sister’s funeral—obviously not something anyone plans for. When I went to make the change, I was charged over $600, which was more than the original cost of the ticket. What made it worse was the complete lack of flexibility or compassion given the situation. I understand policies exist, but charging more than the original fare for a change in the case of a family emergency felt excessive and unfair. This experience left a very bad impression, and I will not be using JustFly again. I strongly recommend others read the fine print carefully before booking, especially if there’s any chance your plans might

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Anonymous 2026.04.01

     

Verified

I had the worst experience with justfly. It took hours of waiting to get ahold of someone. I spent 4 hours on hold one day, waited 2 hours another day, an hour another day, and finally 4 hours another day to finally get ahold of someone. When I did get ahold of someone they were absolutely no help. They kept putting me on hold for multiple minutes at a time, and when they came back they would tell me only a few more minutes. This call went on for over two hours! My flight was cancelled and they moved to another flight that I could not catch and would only refund me part of what I paid. I will never be using justfly again. I have had the worst experience with them. Their customer support/help was terrible!

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Joe 2026.03.27

     

Verified

I do not recommend using Odyssey. I canceled my booking within the 24-hour window, but they still charged me a $150 transaction fee, which I believe is unjustified.

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Anonymous 2026.03.23

     

Verified

Appalling. Flights cancelled due to the war. The airlines say I'm entitled to a full refund. Justfly won't process it. So basically have stolen my money. Going through my credit card but really shouldn't have to. Its shoukd be a straight forward refund.

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Marc Krief 2026.03.22

     

Terrible refund policy of immediate cancellation Website changed my departure date when got confirmation Keep changing non stop each time page scroll
Date of experience: 16 March, 2026

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Yusuf D. 2026.03.05

     

Verified

No costumer service DO NOT BOOK *******@justfly! 🚩 Worst customer service ever. There is NO ONE to talk to, just bots and lies. They are refusing to process a refund for a *******@qatarairways flight (PNR: CPHZBC) despite the airline's policy. Total nightmare. Save your money and stay away! 🤮

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Kathrina 2026.02.24

     

Verified

Was on hold more than 2 hours, got stuck in the jungle and could not get past their AI to talk to a real person in an emergency. WILL NEVER USE THEM AGAIN. STRONGLY RECOMMEND NOT TO USE THEM. Horrible customer service. Hated it, never again.

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Anonymous 2026.02.10

     

Verified

Booked a flight voucher for $600. They would not refund me when I was no longer able to go and was told the voucher would not expire. I recently tried to use it and was told it is no longer valid.

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Todd 2026.01.22

     

Verified

I wasn't seeking a refund, just a possible travel credit, due to a relative being declared unable to travel medically. They had been the ones to suggest the idea of a travel credit or voucher, but then they did a 180 a few minutes later and said I would no longer have those as options. I tend to book lots of flights each year for employees, friends and relatives. None will done through Justfly.

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clara A. 2026.01.20

     

Verified

Very poor customer service Customer service confirmed ticket was open for a year AI stated ticket is not good and unable to get any one to resolved issue x 2 days. Just realized all they do is send secure link without the open ticket

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Rosalia Benito 2026.01.15

     

Verified

We paid for a round trip, and on the return journey they didn't have our tickets. They left us stranded in another country, without any explanation or assistance. They haven't refunded our money, and we had to buy new tickets. I don't recommend them; they are completely unreliable. In the end, it cost us much more.

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