I would like to preface this review with the following. This took place at the Campbell, ca location, based on my personal experience and was based on my interaction with one individual only. Jumpstart MD is a “medically supervised” weight loss program based on food tracking, dietary counseling and , should you choose, pharmaceutical interventions. Jumpstart offered a holiday special waiving lab fees and initiation costs to former clients. Falling into that category and having put on about 7 pounds over the summer ,I decided to bite. The initial contact was courteous, professional and what I had come to expect from previous experience. I just needed a little tune up and a kick back on track and this seemed just the thing. My first appointment was with the nurse practitioner to review labs, get weight and body composition and chart my course. As before I did not choose to do any of the pharmaceuticals , supplements, vitamin injections or purchase any of their ‘special products’. At this point he (the nurse practitioner) seemed to become exasperated and wanted to know why I was there. He seemed put off by the fact that I didn’t want to spend a bunch of money on pricey products that do not make weight loss sustainable. He really couldn’t wait to get me out of there and our time together was short. My next two visits were with Matt, someone I had dealt with before. He was encouraging , knowledgeable and helpful. I made quick progress and saw positive results. Their contract states that all programs are charged monthly , prepaid, and they need 30 days notice to cancel. I cancelled after my December visit with Matt. They then charged for January and I still had a month to work with them. My January appointment was on the 15th, yesterday. For some reason I was back with the nurse practitioner in just the luck of the draw. I told him I was struggling with their technology. EVERYTHING is on an app and AI supported. I asked to have him walk me thru it. He couldn’t even log onto the app, never mind find his way around it. Again, he couldn’t wait to get me out of there . Also disparaged me for already cancelling. A very disappointing and discouraging waste of my time and effort. The receptionist couldn’t have been nicer and helpful too! My next and last appointment will be with Matt. Not coming back.
Reply from JumpstartMD
2026.01.20
Thank you for taking the time to share your thoughts. We strive to provide the best experience and want to hear more about your concerns. Please contact Jenny at 866.332.2359 so we can discuss further and see how we can assist.
I am a 67 year-old female Jumpstart MD has been the best thing I’ve ever done in my life. I’ve had weight issues since I was six years old. I’ve gained and lost the same 40 pounds probably 10 times in my life.
This time it isn’t about how I look it’s about my health moving forward as I am getting in that above 60 section of life… Lol
Through Jumpstart MD I was supported during my weight loss, medications helped extremely and were easily available.
For the first time in my life, I have maintained my 40 pound weight loss for two years, Working with my clinicians and continuing medications. I strongly believe this to be the most important helpful time in my life, through weight loss with Jumpstart MD. I continue to flourish.
Thank you, Melanie
Reply from JumpstartMD
2026.01.20
Thank you for your kind words and for sharing your experience! It’s always wonderful to hear such positive feedback.
JumpstartMD saved my life, quite literally. When I joined, I had topped out at 263 pounds, was burnt out and thought I would never be able to lose the weight. Now, here I am a year later and down 100 pounds. Thank you so much!!!
Reply from JumpstartMD
2026.01.15
We are so proud of you! Your dedication and incredible transformation are truly inspiring! You got this :)
Super disappointing. The communication and how I was talked to was truly upsetting. I had a very unpleasant and hostile conversation with Tanya the front desk of this office. I felt like I was getting bullied by her. I immediately switched offices and called member support. I’m paying almost $400 a month and that is not including the $500 medicine and extra $39 vitamin shots. I would definitely stay away from this office.
Reply from JumpstartMD
2026.01.02
Thank you for taking the time to share your thoughts. We strive to provide the best experience and want to hear more about your concerns. Please contact Jenny at 866.332.2359 so we can discuss further and see how we can assist.
All the services I received at this facility are top-notch. I participate in the BHRT pellet insertions, they’ve made a huge difference in my day-to-day living. I also receive regular vitamin injections which boost my gym performance as well as my health. The staff here is incredible. I just wish they had a facility in SonomaCounty.
Verified
I lost 55 lbs over the course of a year with support from JumpstartMD and a GLP-1. The body composition analysis was a game changer--it showed exactly how much of my weight was actual fat, which kept me focused on the right goals. I also appreciated having medical supervision while taking the medication.
Today, I'm 10 lbs lighter than I was during a phase when I was working out five days a week. The difference is how sustainable this feels.
A couple of pro tips from my experience:
1. Reuse what worked for you in the past. If you've ever successfully lost weight with a particular diet plan, bring it back. The GLP-1 takes the "white knuckling" out of dieting and makes it much easier to eat the way you were supposed to anyway -lean protein, vegetables, simple meals.
2. Slow and steady truly works. Be happy with one pound a week--or even maintaining during harder weeks. My entire 55-lb loss happened over 52 weeks. Consistency beats intensity.
3. Side effects were minor. I had a few small headaches and one or two nights of poor sleep after the weekly injection. Occasionally unhealthy food made me feel off, but that was rare and honestly a helpful deterrent. With healthy eating (which the medication makes far easier), it wasn't a problem. I meal-planned for about 10 months, and now I just naturally eat that way.
Being at a normal, healthy weight again is worth every minor bump along the way. I have also encouraged 4 of my friends to do this as well and they are all having similar success.
If it doesn't work for you, simply stop taking it but definitely try it with the support from the team at JumpstartMD Mt. View!
Reply from JumpstartMD
2025.12.05
Thank you for sharing your incredible journey and thoughtful tips! Your success means everything to us. We are proud to have been your health and wellness partner in achieving your magnificent results!
Bad Experience
I am a current JumpStartMD client having a bad experience. I've been using the program for about 6 weeks. The ultra low-carb option wasn't working for me - impacting sleep, energy, etc. JumpStartMD has no flexibility in how they work with clients. Frankly, it doesn't seem like they care much about the outcome of a client's weight loss journey - as long as they are getting their $200 per month. At each monthly visit I have asked the "nutritionist" to address my concerns. It's clear she is reading from a script. Also, trying to upsell me. I don't understand how JumpStartMD is still in business. What's on their website is false advertising - there is no personal support with this program. It's an app and an InBody scan once a month. If you're willing to pay $200 a month for that accountability, it's a good option. Otherwise, you're better off just following a low-carb diet on your own. There is nothing in the JumpStartMD program that you can't get via a Google Search.
Date of experience: 22 November, 2025
Date of experience: 22 November, 2025
They are Wonderful!! I joined little over a Year ago and I have lost 113lbs!! They have been nothing but supportive! encouraging!! And Uplifting to keep on my plan and helpful products to help you to really become the Best you can be and Feel !! Thank you each and every one of you ♥️
Reply from JumpstartMD
2025.11.21
Thank you for the glowing review! We’re thrilled to hear you've had a great experience and results. Your feedback inspires us to keep doing our best.
My experience at Jumpstart MD, especially the Walnut Creek office, has been truly life-changing. The entire team has supported me with guidance, accountability, and steady encouragement. Because of their care, I’ve not only lost weight but built a healthier, more intentional lifestyle that I can sustain. I’ve felt seen, supported, and never alone in this journey.
I also want to acknowledge Dr. Jason Servatius, whose leadership, kindness, and patient-centered approach made an enormous impact on my success. His ability to listen, guide, and motivate created a foundation that transformed my health from the inside out. His presence elevated the entire clinic.
I was deeply saddened to learn that he is no longer with Jumpstart. His absence is felt, and it’s a significant loss for patients who relied on his expertise and exceptional care.
Despite the change, I remain grateful for everything the Walnut Creek team has done to help me reach my goals. They have truly made a difference in my life.
I would recommend Jumpstart MD to anyone seeking a structured, supportive, and genuinely caring team to help transform their health.
Reply from JumpstartMD
2025.11.18
We are thrilled to hear about your life-changing experience and transformation. Thank you for acknowledging our team's support and care throughout your journey. We are proud to be a part of it!
Jumpstart has truly been a lifesaver for me! I've been with the program for a year now and have lost over 100 pounds -- gradually and in a healthy, sustainable way that's changed my life forever.
I started at 285 pounds and am now down to 185 -- and still losing! Jonica and her team have always been courteous, respectful, and incredibly supportive, even during the times when my progress slowed.
The weekly peptide injections have made a remarkable difference in both my mental and physical health. Over time, my overall wellness has improved -- not only have I reduced potential major health risks like thyroid and diabetes issues, but I've also seen major improvements in my brain health and sleep quality.
There are many other clinics out there, and I've vetted quite a few. What stands out about Jumpstart is the exceptional quality of their team -- smart, compassionate professionals from top universities -- and their commitment to safety, data, and personalized care. The peptides are carefully sourced and vetted, and the ongoing tracking through bloodwork and in-body scans makes the experience feel truly medical-grade and tailored.
Thank you, Jumpstart, for saving my life and putting me on a path to a healthier, happier future.
Reply from JumpstartMD
2025.11.18
We are so proud of your achievements! Thank you for sharing your healthcare journey with JumpstartMD!
I have nothing but positive things to say. the communication and scheduling has been complete and professional without hassle.They also have made the insurance process easy. Jonica, my assigned case manager has pushed to expose me to all other aspects of heathly nutrition and other factors over and above taking the shot. I am over half way to my goal in a relative short period of time.
Reply from JumpstartMD
2025.11.12
We really appreciate your positive review. Thank you for taking the time to share your experience—it means a lot to us!
Verified
Tamar, the member care coordinator at Grand ave location is simply the best. She makes the work flow seamless and easy but she works hard to make it so. The place fell apart the day she was sick. Dellgent, professional yet personable. Makes your visit pleasant.
Reply from JumpstartMD
2025.10.20
Thank you for taking the time to leave such a thoughtful review. We’re so grateful for your support and feedback!
Jonica and team are amazing! Super knowledgable and helpful throughout the process, while making you feel seen. Consistent check-ins and follow ups to ensure the success of your journey.
Reply from JumpstartMD
2025.10.15
We truly appreciate your kind words and support. Thank you for sharing your positive experience with us!
The experience started with the sales team lying about the availability of parking. Ok, I can deal with that. Each visit felt like an opportunity for them to upsell me on additional services. When cancelling, they neglected to mention that I wasn’t canceling everything, so I kept getting bills after my membership ended. I cannot recommend this service.
To clarify: the issue with parking wasn't that it was hard. The issue is that the sales team lied to me before I made the decision to join. That is unforgivable.
Reply from JumpstartMD
2025.10.08
Please accept our apologies for the parking situation, as it is truly out of our hands. We also apologize for any misunderstanding about your multiple memberships. We're glad we could take care of it for you.
Excellent nutritional support from Jonica and team! Efficient scheduling of appointments and administrative help from front desk manned by Summer! Very happy with my health journey at Burlingame jumpstart!
Reply from JumpstartMD
2025.10.08
We are happy to hear about your positive experience with our team at JumpstartMD! :)
Jumpstart was instrumental in assisting me losing almost 100 pounds after the COVID fiasco. Nurse practitioner Carole and the counselors helped hold me accountable to the Keto diet and then onto the GLP-2 medications that got me to where I can pretty much do it on my own. Thanks Jumpstart!
Reply from JumpstartMD
2025.10.08
We are overjoyed to hear about your incredible progress and success! Thank you for sharing your health journey with JumpstartMD!
