Verified Company
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***Update to last review*** AVOID, AVOID,AVOID,
After months of waiting I never did receive my charger. I have gave up now, this company is a complete joke as is the Director David Pickles. He will promise you that he will get things sorted but it will never happen. The company is terrible at replying to any emails (there will be many) and you will have to harass them for an response. I strongly advise you to avoid using this company as there is a high chance you will be severely let down. If their installers are anything like the office staff/ managers I would want them near my house. Please take my advice, save yourself a headache and avoid this company.
Check out the other reviews of their bad service. The good reviews I would suggest you treat with suspicion.
A very unhappy customer.
Previous review
Ordered the installation of a Zappi charging unit from them a couple of weeks ago and have been told today that they do not even have a delivery dates of these units. No mention of this on their website and no mention of it on the numerous emails back and forth. I really do think they are trying to mislead me regarding this installation and they cannot at the moment give me a confirmed installation date. This is a complete waste of my time and I really am not happy about the service I am receiving. Please note, if you do intend to proceed with an order from this company be prepared to personally carry out a full survey of the installation route. This is only to save them there time and I do not think this is reflected in the price.
I feel my time has been wasted by this company and unless a miracle happens within the next few days I will be taking this further.
Mr A Bennett
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Having just had an unsatisfactory contact with a different company, my experience with Jorro has been a complete contrast. Their responses to communications have been rapid and efficient, the office staff always friendly and helpful (especially with the paperwork), and the charger installers proved to be very resourceful and competent. The charger was installed promptly and is working well.Thank you, Jorro!
From start to finish n the installation process the people from Jorro were excellent.
The communication from the office was prompt and always professional. The installation was done on time and the guys who installed were great. We got one of the first of the new Roloc smart chargers and can honestly say we are delighted with it.
Jorro were also great when it came to applying for the available grant's and made sure the whole process was seamless.
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INSTALLATION OF A CAR CHARGER
Good stuff first:
Great website, good system for obtaining a quote, good slick system for claiming grants. There was also some flexibility, as they allowed me to run their cable and knocked £20 off the price.
Electrician polite, pleasant and all staff appear very amiable.
Not so good:
15th June - ordered.
22st June - quote confirmed.
20th July – fitment date – nobody turned up, no phone call, no email, NOTHING!
24th July - I’m told that after bench testing at Jorro they discovered the charger was a ‘faulty unit’ (testing AFTER the original fitment date? Go figure.) – so 2 week delay to order a new one.
13th Aug - new fitment date – 11am phone call and informed electrician was sick.
22nd Aug - new fitment date – charger installed. Electrician polite and install fine, except……this time the unit was untested (no bench testing this time….) and didn’t actually work when plugged into my car that evening (car was not around during install).
23rd Aug – After a bit of investigation, the the box-car tethered cable comms CP wire was rewired to the correct terminals and the unit sprung into life.
3rd Sept – try to arrange final Jorro payment to allow claiming back via EST and I’m told FOR THE FIRST TIME, that due to ongoing supply issues, they stuck a spare TYPE 2 tethered cable onto my unit as a temporary measure (probably why it was incorrectly wired?)
I would so like to recommend Jorro but what a shambles! Such poor customer communication. A little bit of honesty would be appreciated. If there are supply issues, why not say there are supply issues! That would be appreciated more than the collection of ‘stories’ I’ve been fed. I received no discount and only reluctant apologies for my inconvenience. (you know, like hanging about for 2 days unnecessarily and getting the job finished by others?)
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