Francesca Helen Reviews

Sad to be the first to write a bad review here, but unfortunately yesterday we didn’t have a great experience. The service is average due to poor communication and we had to chase a bit and no confirmation of arrival time. Please just be aware and double check this if using Jolly Jumpers. Most businesses check with you before the event to confirm all the final details. This would have been helpful because we too were very busy preparing for our child’s party. The guy who set up was unapologetic and impolite! We did not appreciate and it was unprofessional to feel blamed for the company’s poor communication. Nothing precise was confirmed for the day itself. The man showed up at a time he thought was the actual arrival time and told us to read the email we had received, that in itself was impolite. He said there was a precise time that was never agreed on. They vaguely set a delivery slot of a whole hour and never confirmed to say exactly when. You can’t just say to someone you’ll show up between 8 and 9. We were very busy too. Then we were made to feel bad because we weren’t on his timeline because he had multiple bookings in the same day. That is nothing to do with us. When we asked if someone else could do it and they had a contingency plan he said no and nobody was available, which is their bad planning. Then proceeded to tell us he was late and then would be late for the pick-up when we had to vacate the building at a specific time, which we had communicated previously multiple times. So the fact that we were made to feel it was our fault impacted on us, this could have cost us expenses and was stressful. This is why I’m giving a bad review because it is simply bad customer service when you haven’t checked in with us beforehand and not have contingency plans and overbook yourself, which ultimately impacts on the customers! There was no confirmation The manner in which this was dealt with on the day was unprofessional and rude. He didn’t take any accountability either.

We used jolly jumpers in March 2025 for a toddler party! Highly recommend! Dropped off and set up in no time and collected without an issue. The bouncy castle was perfect for we wanted and went down a treat!

I hired one of their bouncy castles suitable for Adults for my birthday party recently, they were very happy to supply a bouncy castle despite the cold cold weather. The bloke who came over was very friendly and very professional and I had no issues with them whatsoever very deserving of the 5 stars and would highly reccomend.

Great company. The set up and pack down was done so promptly, would highly recommend Jolly Jumpers. Really nice guy setting everything up. The bouncy castle was a great hit with my 2 year old 😀

Jolly Jumpers provided some bouncy castles and games for our personal party. The items they provided were in great condition and all of the team were friendly, accommodating and went out of their way to ensure we had a good time. I would highly recommend them. Thank you Jolly Jumpers!

Amazing 1st class service and the bouncy castle was amazing. Jolly Jumpers where helpful all the way though the booking services and the kids loved the bouncy castle. From booking to drop off to collection they where just so professional and can't only highly recommend using them. Thank you for helping make my sons party such a huge success.

Set up and collection was quick and easy the gentlemen delivering and collecting were super friendly and helpful, the children absolutely loved the soft play equipment perfect for my little ones 1st birthday, scuttle bugs throughly enjoyed, highly recommend hiring from this company they were amazing

My daughter had the best party 🎉 thank you so much to Darren for a great service. We would highly recommend!

Have used other bouncy hire companies and this one is miles above! Couldn't fault them, polite, promt and very reasonable! Definitely be using again

I cannot recommend Jolly Jumpers enough. I had booked a range of inflatable activities for my wedding. Unfortunately there was a storm forecast for the day of the wedding, I contacted Jolly Jumpers to discuss what to do and they simply asked me to let them know 24 hours before, and said if we didn’t go ahead we would get a full refund. I never expected to get a full refund so I was really impressed.

Emergency hire needed on a Saturday, bouncy castle delivered within the hour! Fantastic service.

Would definitely recommend. Lovely staff, right on time and even threw in a couple of extras for free which was very unexpected but really appreciated. Will definitely be using again! Thank you for making my daughter's birthday party so special.

Such a helpful company, arrived on time, set up quickly and explained all we needed and then arrived on time to collect the bouncy castle. Our little one had a fantastic birthday party and all her friends loved the bouncy castle too. Thank you!

A huge thank you to you all at Jolly Jumpers for the incredible service! You made changing venues last minute hassle free and your delivery, set up and collection for my sons birthday was efficient and seemed effortless! Such friendly staff! Thank you so much 😊

We have hired a few bouncy castles from Jolly Jumpers over the years, all have been fantastic. Most recent was a disco dome for a birthday party which all the kids, and adults loved. Great communication and the guys are always friendly. Would definitely recommend.

Few words to thank all the team for the quality and level of service you provided us for our presentation day. The kids loved the kick dart and had fun all day!

Great company, great service & great bouncy castles! I contacted them very last minute from a recommendation of a friend and they were exceptional from beginning to end. I would highly recommend them and definitely use them again in the future. Thank you all at Jolly Jumpers!

Such a good service!! Super friendly staff. All the equipment was as clean as the day it was made. Would highly recommend to all. Can’t thank Jolly Jumpers enough. 🥳

Fantastic service and communication. Punctual delivery and collection. Highly recommend.

Absolutely brilliant communication and service! All the children loved your castle and bricks at our Summer Party! Will be using again. Thank you!