Do not do business with this company. So disappointing. They are very nice when things are going well. If you have a problem or a question, they ghost you. I have had two separate experiences and they were both bad. This last time I waited six months for a single window to arrive. Still waiting. Do yourself a favor and use another company.
Quoted and promised windows within a certain timeframe. Then they went no contact after that timeframe was already gone twice and waited two months afterward, and finally was only contacted through a secondary source. All this to only find out that the windows were never made. Would highly recommend going with someone else.
Kawika did his usual superb job on our windows. I always appreciate his attention to detail (this time he noticed a screen that needed replacing), as well as his friendly, polite, and professional demeanor. Mahalo, Kawika!
Mahalo, Kenny, for utilizing our Service Program and enjoying the results of Kawika's efforts to ensure your windows stay thoroughly efficient! We appreciate your kind comments.
Aloha ~ Paul
Kenny H.2026.01.22
Verified
Kawika did his usual superb job on our windows. I always appreciate his attention to detail (this time he noticed a screen that needed replacing), as well as his friendly, polite, and professional demeanor. Mahalo, Kawika!
Mahalo Kenny for your kind review! As the only window company on Oahu that has a Service & Maintenance division, it's good to hear that Kawika is taking care of our clients with a service package the way we intended! Knowing that we live in a harsh island environment, and that most people aren't going to maintain this investment into their home the way they should, we wanted to make sure that we provided the service that would help them not void their warranties. Think of this service as your window insurance!
Have a great New Year and Aloha ~ Paul
M K.2026.01.20
Verified
As always Island Windows & Doors continue to provide the best service. Their windows are great and their maintenance is even better. After their complimentary service & maintenance included with my original contract. I decided to purchase their service package to continue the longevity and up keep of my windows. They're very professional and there whenever I need them, special thanks to Kawika, the maintenance tech that always comes out and makes sure I'm taken care of. I highly recommend them for your next window project.
Mahalo, again, M.K. for your review and for being a long-time client of IWD! Our one-of-a-kind Service & Maintenance program, which Kawika manages, ensures that not only do our clients get superior products, but that they also never have to be concerned about their operability.
Aloha ~ Paul
Mahalo, M.K., for your kind comments, and pointing out that IWD takes a team approach to maintaining our client relationships and providing the best service we can to each and every one of them! We're glad your experience has been so awesome!
Aloha ~ Paul
Russell Kobayashi2025.10.15
Island windows & Doors is a great company! I’ve had my windows for a few years now and never had any major issues. Kawika, there maintenance tech came out today because I had some broken pull tabs from wear and tear. He took care of it and provided the best customer service.
Renovate Hawaii was the installers for Island Windows & Doors:
We purchased this condo in December 2024. During our walkthrough, the previous owner told us that Renovate Hawaii had shattered the window on the lanai BUT it would be fixed by Renovate Hawaii. We closed escrow trusting that everything would be fixed as we have all of the paperwork.
In April 2025, while replacing the shattered window the installers broke a style strip down the side of the window. This lets air inside the condo as this is the seal for the window. Matt Tanaka, the owner, submitted a replacement AND has been fully aware of this issue.
It is now October 7, 2025 and the style strip has not been delivered and we don't receive any updates from Matt Tanka unless we call. During our call to Matt today, he said he needed to place another order on October 4, 2025, as the previous order was lost in the mail. Matt says it takes 3 months to ship. THIS IS ABSOUTELY RIDICULES AS WHY IT THIS ORDER NOT FEDEX OVERNIGHT FROM COLUMBIA.
BUYER BEWARE - BOTH THE SHATTERED WINDOW AND THE BROKEN STYLE STRIP WERE BOTH A RESULT OF RENOVATE HAWAII WORKSHIPMEN. Don't buy from Island Windows & Doors if Renovate Hawaii installs them.
We are customers and this is just not pono for Hawaii.
Island Windows & Doors gave us a fair price and delivered exactly what we expected within the quoted timeline. They use Renovate Hawaii for installation, and those guys were excellent too. The windows were delivered directly to our house by a courier, which was a surprise but actually made things easier since there was no need to coordinate a pickup beforehand. All in all, a smooth process and we’re happy customers.
Island Windows & Doors gave us a fair price and delivered exactly what we expected within the quoted timeline. They use Renovate Hawaii for installation, and those guys were excellent too. The windows were delivered directly to our house by a courier, which was a surprise but actually made things easier since there was no need to coordinate a pickup beforehand. All in all, a smooth process and we're happy customers.
I called Island Windows and Doors inquiring bout repairing some stuck windows and was told that they mainly do window installations. I sent photos and measurements to Mana, the owner of the company, to get a quote for new windows. When he received my information he said he could come by in the afternoon and possibly fix them. He was so professional and kind and went right to work solving my problem!
I am so impressed with the service of this company and will use them in the future and will recommend them to anyone needing windows or doors. It is a joy to work with a company like this...True Aloha spirit!
Mahalo, Tina, for your kind review! Mana was right, we're not normally a window repair company, but usually with single hung windows its not too hard to make the adjustments to get them workable again! I'm glad that this was the case for you Tina!
We look forward to hearing from you whenever you need any new windows and any referrals are always appreciated!
Aloha ~ Paul
Marlene Kurihara2025.09.30
Island Windows & Doors continue to provide the best service. Our Windows we purchased from them are top quality and we never experience issues. We decided to purchase their additional Service & Maintenance program to ensure our windows stay in great condition! Kawika, their maintenance tech, always provides the best customer service! I recommend this company for your next window project!
Island Windows & Doors continue to provide the best service. Our Windows we purchased from them are top quality and we never experience issues. We decided to purchase their additional Service & Maintenance program to ensure our windows stay in great condition! Kawika, their maintenance tech, always provides the best customer service! I recommend this company for your next window project!
Mahalo, again, M.K. for your review and for being a long-time client of IWD! Our one-of-a-kind Service & Maintenance program, which Kawika manages, ensures that not only do our clients get superior products, but that they also never have to be concerned about their operability.
Aloha ~ Paul
Mahalo, M.K., for your kind comments, and pointing out that IWD takes a team approach to maintaining our client relationships and providing the best service we can to each and every one of them! We're glad your experience has been so awesome!
Aloha ~ Paul
Kalena Volande2025.07.23
Kawika always takes great care of my windows—he’s on top of the maintenance and makes sure everything’s working like it should. Super reliable, easy to talk to, and always shows up with a good attitude. Appreciate the consistency. Mahalo Island Windows & Doors - he’s a keeper.
Mahalo, Kalena, for your kind review. We definitely try to take care of our clients as best we can, and one of those ways is with our Service Program. We're glad you see the value in both it, and Kawika's efforts!
Aloha ~ Paul
seanvalentine2025.07.18
Outstanding experience with the Island and Windows team. 10 outta 10 recommend
Paul & Mana owners of Island Windows and Doors, this company is owned by Monobi Enterprises LLC. ( Check on DCCA for verification) You have taken over 9 Thousand dollars from our family including my wife 93 year old father. It all started with you cashing the check provided to Mana on 12/06/2024 for replacement of 2 bedroom windows. As of today 5/22/2025 almost 6 months later no product no service and as of the last 3-4 weeks no contact completely ghosted. Please Paul & Mana REFUND all money taken from us. We chose your company because on TV and internet talking about you being a local company and we believe in supporting are local brothers and sisters companies. Paul I see you respond to only anything good or fixable on YELP. Please help get our money back.
PS;
PLEASE TO ALL OF YOU READING THIS DO NOT GIVE THIS COMPANY ANY MONEY TILL THEY RESOLVE THIS OR YOU COULD BE NEXT
Mahalo
BEWARE They have just taken our money 7 months ago and then ghosted us
REFUND OUR MONEY PLEASE
Really, it's been 7 months and countless demands for a refund, and you 2 owners, Paul N Nobbe Jr & Manarii Gauthier aka Mana, with ZERO communication, are just going to keep our family's $9289.09 for doing and supplying nothing. I'm pretty sure there is a law for companies that prey on senior citizens. Please respond
Whoever Jason J is he must work for Paul or Mana cause his same reviews over and over are crap
REFUND OUR MONEY
I am 68 years old. In December 2024, I hired Island Windows & Doors to replace the windows in our family condo on behalf of my 93-year-old father-in-law. We paid Island Windows in full $9289.00, but they provided no service or product. We have repeatedly demanded a refund; they will not return calls or emails. Yet they are still in business, taking people's money. I have been working with your KHON Action Line and DCCA, yet still no return call or communication from Island Windows & Doors. We had to go ahead and hire and pay another firm to do this project. I believe in the interest of other senior citizens and all people throughout the state of Hawaii, this is of great importance to put all on notice, including Island Windows and Doors, that taking anyone's money without providing a service or communication on time has consequences. I have documented all correspondence with this company since the beginning of our communication, from day one of this nightmare. For anyone to see. PLEASE HELP
Mahalo
Robert
Island Windows & Doors
Owners
Paul N. Nobbe Jr 808 657-3790 email paul@idwhawaii.com
Manarii Gauthier (Mana) cell 808 218-1043 808 657-3790
Island Windows & Doors
808 657-3790
131 Mokauea St, Honolulu, HI 96817
Email info@iwdhawaii.com
Website: iwdhawaii.com
They do not answer their phones, and the office looks like no one ever goes there.
Paul & Mana, just under 10K have been waiting for a call and a refund. Paid 6 months ago, I don't know the law when taking advantage of seniors over 65, but I guess we will find out. I ended up having to hire a solid firm to complete the job. Island Windows & Doors never started.
(Thanks to owners Paul and Mana we are now paying for the same job twice).. Please do not give this company any up-front money of any type. I and my family, including my over 90-year-old father-in-law, is devastated. They have refused to call and resolve this.
Complete Scam! They make you pay in full up front and then Ghost you! They don't respond to calls, texts or emails once they have your money. I wish google reviews could give negative stars.
Verified
