ITSfibre Reviews

Great service, staff and pricing. Quick service as well.

This is the best fibre network I’ve ever used. Whenever I run into an issue, their customer support resolves it immediately over the phone—and they’re always incredibly patient.

Fantastic customer service, better than any other broadband company I've dealt with, the gentleman even contacted me himself to ensure everything was correct and going smoothly with moving into our new house. Had absolutely no problems with connection or ping which is great as a house filled with gamers, and the price is very competitive too. Would highly recommend ITSFibre

Great service, very easy installation, good value for money and great internet speeds for being quite a remote rural property.

Nice and effective customer service when trouble happens.

Awful Service. You are sold the idea of full fibre in every room. When in fact it is dreadful in every room even with a direct wire. I have the highest package at 900 download to 450 upload and there is none stop issues with the TV including sky stream and apps like Netflix due to the internet. I can not play on my Xbox which is HARD WIRED due to the internet connection being too laggy and drops in and out. I have spoke with people from its fibre for over 6 months from my initial moving in date. I have changed routers, done none stop checks for these guys with no solution every week. Extremely disappointing and beyond a joke. Overall dreadful experience.

The best customer service I have ever experienced from an internet service provider. Professional and friendly service. Everything is followed up thoroughly without any chasing - just how it should be. Very impressed and I would recommend ITSfibre to anyone. Thank you for the great service. Fantastic ping on your connection too which is perfect for gaming.

I’m so pleased to have switched my broadband it ITSfibre! They were really prompt with all the paperwork and the installation was carried out quickly and efficiently. Everything is working well with all devices connecting to the network as required. And all this for half the price of my previous provider! It’s been a pleasure dealing with people who do things well.

Was really efficient and helpful when it came to a first time purchase on broadband. Very informative and tracked my package the whole way

Two months in to my contract and happy with the service provided. Consistent high upload/download speeds. Router arrived very quickly. Staff were helpful with my queries.

We’ve had our WiSpire/In Touch service for about six months now and we’ve been really happy with it. Installation was easy with good communication and good customer service from everyone we dealt with. We’re moderate internet users but our young adult sons like to game and they’ve had no complaints whatsoever. Reliability has been very good. Our signal comes from Tibenham Church a couple of miles away. Our village has full fibre, but we found OpenReach impossible to communicate with for our new build. We thought we’d give WiSpire/In Touch a try, to buy us time to sort out the issues. But we find ourselves very happy with the service provided and have no plans to change.

Avoid like the plague. Moved into my new build property and have had nothing but issues with them. As someone who does his work from home I rely heavily on upload speed and a good download speed. These aren't reliable at all and constantly drop randomly all day everyday. Contacted them with the issues. Just get fobbed off on the phone "I'll give you a call back" still heard nothing from them. Try to contact them to cancel my contract since I'm not getting the promised service and completely ignored and I'm pretty sure the "account team" doesn't exist. I've been with every internet provider you can think of all have their issues but these take the cake for sure.

I recommend everyone to get ITSfibre, very fast and reliable, very happy that I can connect to my 6 devices and still work so fast I love it thanks so much ITSbibre

Brilliant customer service, can’t wait to see how we get on in the long term with the connection we have which so far is working perfectly ☺️

I migrated to ITSFibre from Seethelight, as soon as my contract was over (as I couldn't upgrade mid plan without restarting a contract!). I arranged a date for migration just a few days inside of my seethelight notice period. I called in advance, to confirm everything was in place, and it was confirmed. The day came and nothing happened. So I called to chase, was told I'd get a call back as soon as they knew why. No call back. I call back later, get told it's seethelight not releasing the connection and that I'd be called back as soon as they knew anything. No call back. I call back again and then I'm told migrations aren't a thing, I need to end my service. This is on my very last day, so I call seethelight and extend over the weekend to be safe. Then Monday, no warning the seethelight connection drops, so I call just to confirm actually you can migrate and it's happening now. OK cool, fine.... had ITSFibre shortly after getting home. Whilst it's a good speed and seems reliable so far, this review rating is let down only by the fact that I had not one of my promised callbacks. Having to make lots of calls to their support and seethelight, not really knowing exactly if and when it was happening, it's just not ideal. If you promise a call back to a customer, you call them back.... simple.

The transition to ITSfibre was very smooth with no issues at all. Every member of staff I spoke to seemed very knowledgeable and were able to answer any question I had. So far I have had no connectivity problems and no issues with latency. Lewis was especially helpful and made sure everything was completed as soon as it could have been. I would highly recommend ITSfibre if you are looking for a reliable OFNL line.